2010 Volkswagen Jetta TDI 4dr Sedan (2.0L 4cyl Turbodiesel 6M)
I took my 2010 Jetta TDI into the dealer for the 50k oil change.
They broke the drain plug.
This dealer blamed both the dealer who did the 40k oil change and VW for a defective drain bolt.
Neither party would accept any responsibility or offer any assistance.
The shop that broke my car did offer 50% towards the $600 repair bill as they needed to replace the oil pan.
VW after doing nothing did ask me if I was satisfied with their service.
Dear VW I'm not satisfied and I will never purchase another VW product.
If they will not help on a minor issue that had nothing to do with wear or abuse do not expect VW to step and help if something major goes
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.