2013 Ford C-Max Energi Consumer Review: Ford customer service is the w
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2013 Ford C-Max Energi - Consumer Review

Average Consumer Rating

24 Total Reviews

SEL Wagon (2.0L 4-cyl. Hybrid CVT Automatic)

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Ford customer service is the worst part
By slant33 on

Vehicle

2013 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)

Review

Ford's MyTouch (Nav & entertain system) is truly a lesson in anger management. Tho the car can be equipped with many features, the quality or operation is low compared to the price of the car. But woe to you should you need assist from Ford HQ resolving any issues. Their customer service rates a zero and would test the patience of any preacher.

Best Features

A quiet drive compared to most other tested vehicles. Was the deciding factor for my purchase, yet, too many post purchase negatives out weigh this positive.

Worst Features

Owner Manual re-write. Side mirror eliminate fish eye inset. Assembly quality (panels mis aligned). MyTouch needs re-vamp. Customer service needs improve...
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