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Average Consumer Rating 22 Total Reviews
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Ford customer service is the worst part
By slant33 on
Vehicle
2013 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
Review
Ford's MyTouch (Nav & entertain system) is truly a lesson in anger management. Tho the car can be equipped with many features, the quality or operation is low compared to the price of the car. But woe to you should you need assist from Ford HQ resolving any issues. Their customer service rates a zero and would test the patience of any preacher.
Favorite Features
A quiet drive compared to most other tested vehicles. Was the deciding factor for my purchase, yet, too many post purchase negatives out weigh this positive.
Suggested Improvements
Owner Manual re-write. Side mirror eliminate fish eye inset. Assembly quality (panels mis aligned). MyTouch needs re-vamp. Customer service needs improve...
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