Used 2018 Volvo XC90 SUV Consumer Reviews
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BEWARE OF Manufacturer warranty
Wendy, 09/12/2019
2018 Volvo XC90 T5 R-Design 4dr SUV (2.0L 4cyl Turbo 8A)
11 of 12 people found this review helpful
Loved my 2018 Volvo until we had to take it in for an oil leak. They discovered oil sludge and said it was due to lack of maintenance. It only has 30,000 miles and the oil has been changed twice (per Volvo's every 10,000 miles standard). It was just now due for the third oil change. The problem is that our oil wasn't changed at Volvo, but at a local oil change shop in our hometown. The shop that changed my oil used 100 percent synthetic oil, which is what Volvo calls for. We live 1.5 hours away from the nearest Volvo, which is why we used someone local. No one ever told us we were required to use Volvo, and that if we went outside Volvo, to be sure and keep our receipts. So the manufacturer is now denying our warranty and we are out $2,900.00 After the shock of Volvo not utilizing our warranty, I began reading the manual. The manual states it "recommends" to use Volvo for servicing, but it does not say it REQUIRES. The manual also states that the warranty can't be denied if you can't provide receipts of maintenance. However, they are still denying our warranty because we can't produce receipts. They continue to say its lack of maintenance. However, we were able to provide bank statements showing the oil changes along with maintenance that was performed on my car at an actual Volvo dealership 6 months after purchasing the vehicle. After 7 days and two Volvo dealerships going to bat for me, the manufacturer still refused to honor my warranty. It's absolutely crazy that the manufacturer wouldn't work with me OR the two Volvo dealerships who were trying to help me (one dealership in Dallas and another dealership in Shreveport). Due to the lack of trust with Volvo, we are now paying my lease off early and trading my vehicle in on another car (not a Volvo). We are doing this because any problem we have in the future, the manufacturer will more than likely not honor our warranty and blame any future problems on the oil sludge issue. It's a shame, but it seems like the manufacturer finds any loophole they can to not utilize your warranty and make you pay out of pocket for repairs. CONSUMER BEWARE
Blown Engine and Turbo
Joel dworkin, 01/22/2019
updated 01/29/2020
2018 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
23 of 27 people found this review helpful
My Turbo blew and it destroyed the engine and supercharger at 68k miles. It was warranted for only 50k. Cost $12,400 to repair and I find out from an engineer at another facility that its a design flaw in the XC90. Don't know if this is accurate but I think to pay that much in replacement/repair on a vehicle with less than 70k miles that was maintained with oil changes etc speaks volumes for its lack of reliability. Next my catalytic converter went out and I refused to pay over $1200 to repair it since my state (AR) doesn’t have emission laws so I live with the engine light on my dash being on all the time. My break pad on drivers rear just “fell off” and the brake disc was ruined. The auxiliary battery went out at 90,000 miles and cost $300 to replace.
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2018 Volvo XC90 for sale near you
3 of 17 listings
- T6 Inscription 4dr SUVMSRP: $23,65227 mi away
- T6 Inscription 4dr SUVMSRP: $20,459In-stock online
- T5 Momentum 4dr SUVMSRP: $16,772In-stock online
See all 17 listings
Unbeatable design and style, glitchy tech
Matt B, 01/26/2019
2018 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
10 of 11 people found this review helpful
We bought a loaded Inscription to replace our Sienna minivan. It checked all the boxes for a relatively kid- and mom-friendly SUV: easy ingress and egress, access to a reasonably large third row, ample storage, and excellent safety ratings. It's an easy driving, large SUV on a car wheel base, so it feels nimble and maneuverable, while at the same time offering the solid build you'd expect from a Volvo. We enjoy the true-SUV riding height and visibility of this vehicle, without the lumbering and bulky feel of some full-size, truck-based-chasis SUVs. However, the main distinguishing factor of this car is the unmatched style and interior quality and fit-and-finish. The open-pore, natural wood details in the cockpit are gorgeous, along with the stitched leather clad dash, buttery soft leather seats, and elegant and efficient control layout. I'm 6'5", and find the cockpit to be roomy and comfortable with great legroom. The upgraded Bowers & Wilkins sound system is truly amazing and an audiophile's dream. The 4-cylinder engine is both super-and turbo-charged and makes the X90 a top performer in its class. I don't believe a more luxurious and high performance full-sized SUV is available for under $100k. We looked. However, this car disappoints in a few areas. Most of the typical analog entertainment and climate controls have been consolidated into the Sensus touch-screen interface, which is essentially like having a vertical iPad in the center of the console to control nearly all functions. Although there's a learning curve for the complex menus and deep settings options, it wouldn't be an issue if the processor wasn't so incredibly laggy. Especially on start-up, the touch screen is nearly non-responsive, taking up to 15 seconds(!) to register and respond to touches. The rear-view camera is slow to engage and disengage, and you're often stuck sitting and waiting for the Sensus processor to catch up to your commands. It is actually a big distraction, and makes it feel like it's a car you can't just hop into and go. Here's my list of other gripes with this car, some pretty minor: 4-cyl engine performs well, but sounds like a whiny 4; The two main performance settings are 'comfort' and 'dynamic' - while the air suspension is nice and cushy on the comfort setting the engine is a bit too slow and subdued. The dynamic setting provides a nice firm ride but the car is almost too jumpy and eager to downshift. If you test drive the car, pay attention to the various performance settings and see if they suit you. The Bluetooth connectivity is slow and cumbersome. It's a pain to connect media on your phone to the car. However, all said most of these are minor gripes. We've taken the car on several long road trips in all types of weather, including heavy rain and snow, and it's performed perfectly. If Volvo fixes the Sensus interface (more memory, better processor... whatever) I'd buy the car again without reservation.
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Worst Customer Service Experience in my life
Shirley L, 05/29/2018
2018 Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
42 of 52 people found this review helpful
My new XC90 hit a parking pole when using the Park In feature. I contacted Volvo USA and opened a case. It's been 3 weeks, and still nothing has happened. I have called and emailed numerous customer service reps and managers about the issue. They are extremely difficult to get a hold of and do not respond in a timely manner. Their attitude is also in NO WAY customer-centric. All I keep hearing is that everyone is very busy, that there is only 1 Field Tech in the region who can inspect the vehicle and basically I just need to wait until they are free. I talked to 2 managers about the issue, one was more responsive but also not easy to get a hold of, and the 2nd manager's attitude was that that how it is and nothing else can be done. He took no accountability for the poor service provided so far either. In short, if for any reason you have a warranty issue that needs to go through Volvo USA, be prepared to have a horrible customer service experience. It has been so bad, I won't ever get a Volvo again, even though the car itself is quite nice. Shockingly bad service for a luxury car brand. Would give 0 stars if possible.
2018 xc90
Peoria driver, 02/10/2018
2018 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
13 of 15 people found this review helpful
Love this car! Have not rated the reliability as I feel that will take a few years to know. Air suspension improves the ride greatly. I will say my review is based on a loaded inscription model with polestar. Polestar is worth the cost... smoother shifts and great mid range acceleration.
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