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Dealer Review:
I accepted a deal in writing with Koons Tysons Toyota management, Salesman, and Appraiser for the trade in of my 2020 Tacoma TRD Sport in October, 2020. That deal was verified the morning of my arrival to buy a new 2021 Tacoma TRD Sport on November 1, 2020. However, on my arrival to the dealership a few hours later (Nov. 1) their management team refused the previously accepted in-writing deal. I've spoken to multiple managers and none of them care about the in-writing promise that was made to me. One of the managers said "post a review, it's a free country." If ANY competitors of Koons wants to see my communication history with Koons Tysons Toyota, please let me know. In my opinion, Koons Tysons of Toyota doesn't care about customer loyalty, they don't care about honoring their promises, and they think they can bully loyal customers. For them, it's all about the money and playing the game. I am appalled. The public should shop elsewhere for Tacoma trucks. There are plenty of other dealerships to shop from.
Amar Rana is the General Manager
Alex Armakan is the Sales Manager
Ricky Jacobs is the Internet Manager
All 3, plus the appraiser, Kevin Butler, and the salesman, have been on all communication emails.
None of them seem to care about the Koons Promise that I received in writing. It's shameful.
AutoCheck Vehicle History Summary Unavailable.
Features and Specs:
Description: Used 2014 Toyota Corolla LE with USB Inputs, Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control. Transmission: Automatic Drive Wheel Configuration: front wheel drive 32 Combined MPG (29 City/38 Highway)
Listing Information:
VIN: 2T1BURHE0EC013992 Stock: 0KB42008 Certified Pre-Owned: No Listed since: 03-05-2021