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2020 Toyota Highlander Consumer Reviews


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2020 Toyota highlander

Mike miller, 01/30/2020
Limited 4dr SUV AWD (3.5L 6cyl 8A)
52 of 52 people found this review helpful

Lots of nice upgrades from last year ride and interior upgrade but one huge mistake driver seat dose not adjust well in height and they have taken away the leg extensions in that were in the limited

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"Some Adjustment Needed"

Bill, 01/11/2020
Limited 4dr SUV (3.5L 6cyl 8A)
74 of 76 people found this review helpful

Test drove the 2020 Limited. V-6 engine was responsive and ride was very quiet. Very good standard technology and driving safety packages. Interior had quality materials and good fit and finish. Second row captains chair seats are comfortable with plenty of room behind first row, third row seats useless except for small children which you would want in second row. Big disappointment was drivers seat height adjustment; you better be 5'4" or above to have clear visibility over steering wheel and dash. Also, passenger seat has NO height adjustment; passengers 6'3" or above will be at or close to the ceiling. Except for the lack of adequate front seat height adjustments, I loved the car.

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Platinum is a high tech improvement over the Edge

TDub, 02/11/2020
Platinum 4dr SUV AWD (3.5L 6cyl 8A)
68 of 71 people found this review helpful

I traded in my 2018 Ford Edge Sport (now rebadged as the ST) for the 2020 Platinum. You may think this is an odd comparison but the MSRP's of the two vehicles are about the same. What I loved about my Edge: (1) super powerful and fast (2) Steers and handles pretty well (2) pretty roomy in both passenger and cargo space for its compact size (4) a good sounding stereo, (5) pretty quiet inside. The Highlander has these advantages: (1) Even though the engine is less powerful, the power delivery is smoother and transmission shifts are smoother. (2) The ride is more compliant without being floaty so you don't feel the bumps as much. It even smoothly goes over road humps. (3) The technology is great: (a) impressive 360 degree camera views (b) camera view from rear view mirror (c) a great heads up display (4) Really roomy in the front and second row seas (captains chairs). (5) Very comfortable front seats with much longer thigh supports. (6) Great headlights which are much brighter and more effective than the Edge's. (7) More cargo room with all the seats folded. (8) The Highlander's steering is better. It is a lot easier to keep it in a straight line without a lot of adjustments. (8) The interior fit and finish is far superior. Everything feels like higher quality than the Edge which has too many hard touch plastics. There were some things that were better in the Edge: (1) The Edge is a lot faster, 0 to 60 in about 5.5 seconds versus about 7.5 seconds for the Highlander (2) interior lighting is more abundant with selectable ambient lighting colors (3) The stereo sounds better. The Highlander has an upgraded JBL system with 1100 watts but doesn't sound impressive as the Edge system. Mine was the Sony system. (4) The Edge is quieter. Maybe because it has active noise cancellation. There is noticeable wind noise coming from the mirrors of the Highlander. Overall, the noise level is still low, just not as low as the Edge. I was a little surprised because the Edge has a lot bigger tires (21 inch, 265 width versus 20 inch 245 width in the Highlander). (4) The Edge has electric tilt and telescoping steering wheel which can be saved with the seating position. The Highlander has manual adjustments even in the Platinum trim. (5) The Edge's seats are electrically folded while the Highlander's must be folded manually. (6) The Edge's lane keeping system vibrates the steering wheel instead of beeping like the Highlanders', so it is less irritating. (7) Looks are subjective, but the Edge in Sport trim looks sexier. In general, the Highlander feels like a more premium and modern vehicle on the inside and has a more comfortable ride and seats. It also has some killer features like 360 degree camera, camera view from the rear view mirror, and heads up display, and traffic sign recognition. The Edge is better at straight ahead speed, looks good on the outside, has better acoustics, and has a few features lacking in the Highlander such as electric tilt and telescoping steering wheel with saveable positions. Oddly enough even though the Highlander is about 6 inches longer, it feels smaller in driving dynamics. If you have to pay the same price, the Highlander is a much better value. However, Edge's are heavily discounted (15 to 20%) while Highlanders usually sell close to MSRP, which means in general that even though the list prices are similar, Highlanders will sell for quite a bit higher price. Highlanders are also more reliable and have much resale value, are roomier, and have higher quality.

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Small driver seat and Less Font Leg Room

BNA, 02/10/2020
Limited 4dr SUV AWD (3.5L 6cyl 8A)
56 of 60 people found this review helpful

Aside from all the new Technology that the 2020 Highlander brings, the 2019 is much more spacious for the driver. I am 6 foot tall and I do not feel comfortable at all in the 2020 highlander. Especially for longer drives and road trips. The front seat is also made smaller from the sides from a protruding door handle that is unnecessarly taking much space and from the middle console that take more space from the driver seat. Multiple shoppers commented on the same issue, and I thouhgt initially it was not true, till I sat in it. A Camry or Avalon has more space for the driver and more leg room than the 2020 highlander, that just doesnt make any sense !!! After review of interior dimentions, I found that the front leg room was reduced about 4 inches in the 2020 highlander compared to the 2019 one, and being at my hight, I bought the 2019. I feel like Toyota will be losing a lot of customers if this driver front seat issue is not fixed next year. I was luck to find a new 2019 sitll around. I love Toyota, and always drove toyota, but this 2020 driver space and front leg room issue was a definite disappointment. BNA 973-573-1774

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Car specs

BMC , 01/30/2020
XLE 4dr SUV (3.5L 6cyl 8A)
50 of 54 people found this review helpful

The vehicle is nice in as far as technology and space. However, the visibility is a little poor from the drivers side and the back seats are very uncomfortable and poorly designed in as far as the head room. Also, the air condition vents were placed literally over the passengers head. The engineering design I felt was very poor.

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