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"Some Adjustment Needed"

Bill, 01/11/2020
Limited 4dr SUV (3.5L 6cyl 8A)
159 of 163 people found this review helpful

Test drove the 2020 Limited. V-6 engine was responsive and ride was very quiet. Very good standard technology and driving safety packages. Interior had quality materials and good fit and finish. Second row captains chair seats are comfortable with plenty of room behind first row, third row seats useless except for small children which you would want in second row. Big disappointment was drivers seat height adjustment; you better be 5'4" or above to have clear visibility over steering wheel and dash. Also, passenger seat has NO height adjustment; passengers 6'3" or above will be at or close to the ceiling. Except for the lack of adequate front seat height adjustments, I loved the car.

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Great SUV For The Money!

Dbal72, 09/10/2020
Platinum 4dr SUV AWD (3.5L 6cyl 8A)
35 of 35 people found this review helpful

My wife and I are car people. A little background on us, we have owned Audi's, VW's, Ford's, Infiniti's, Mazda's, Jeep & Dodge. My wife has had her Durango for 7 years and we bought new in 2014. Great SUV, but a lot of miles and she was ready for something new. Cross-shopped Mazda CX-9, Cadillac XT6, Audi Q7, Acura MDX & Hyundai Palisades. Never owned a Toyota, & honestly never considered a Highlander before. However, with the 2020 redesign I added to the list for us to look at. As soon as my wife saw it and drove it she said, "This is exactly what I want." I have read some of the reviews below and agree on some things, but not others so I will give my input and opinions. We really like the look inside and out of the highlander. We purchased the Platinum model and there are zero factory options to add. It comes loaded with everything and some things I wasn't even aware of. (Heated windshield wipers, LED puddle lights and they have "Highlander" shine on ground, remote start, adaptive front HID headlights, handsfree kick rear liftgate & wireless phone charging.) We went with the new for 2020 Glazed Caramel interior and it is absolutely stunning with Magnetic Gray Metallic. Toyota has really stepped up its interior game with this one. I have always felt they were years behind everyone in interiors and tech. I actually feel like I am in a near-luxury vehicle. The dash design and materials are great and the tech the car has is amazing. I really like the fact that you can customize the tech by sounds, sensitivity or simply turn it off. The heads-up display is great and easy to see without distracting you & again can be customized/rotated/moved up or down per driver. The review camera and clarity is probably the best I have seen lately & the huge 12.3" screen is great. This model also has the digital review mirror which adds another rear display camera for even greater viewing. The Birdseye overhead camera is great too along with parking assist front camera! The JBL sound system is excellent and close to the B&O system I have had in an Audi Q5. The Adaptive HID headlights and LED fogs are amazing at night. They don't blind other drivers & the coverage is by far the best I have had yet in any vehicle. A big deal as we live just outside a city where we have no street lights and drive some rural roads at night. Love how they turn with the steering which is great on tight turns & entry into a turn. We have the 2nd row captain chairs and they are very comfortable. I am 6'2" and my wife is 5'2" so we hit both spectrums when driving or riding in the car. I am not getting some comments below on drivers under 5'4" not being able to see well over dash or hood. My wife said she easily sees over both and feels like she can even see better over it vs. her Durango. Also, being tall I have found no issues with adjustments or being comfortable in driver seat. The arm rest does stick out of door towards leg, but no further than other cars we have owned & it actually has more room as underneath it the door arm rest curves back in towards the door when most cars simply have a straight down design to bottom of door. I am fine in the passenger seat too at 6'2". I do agree it is an oversight and a "miss" by Toyota to not have the powered passenger adjust up or down. Not sure how that made it through. That said though, if anything I feel a tad low and definitely not running out of head room like others have said. I guess you need to sit in one yourself and adjust things before looking to buy. The third row is accessible by second row that slides forward. Not too bad getting in or out of third row, but it is a cramped 3rd row. No denying that. Thankfully you can slide the second row fore/aft & 3rd row seat back reclines so you can adjust it to fit a little better there. I wouldn't want to ride in it long, but a short trip in a pinch is doable. The bench is too low. Smaller kids would be "ok". Our kids are high school now, so the third row is not as important as they both drive. We have slowly downsized our "big" vehicle from an Infiniti QX80 to the Dodge Durango to now this. Inside I would say the 2nd row is slightly roomier vs. Durango as it slides back in Highlander. However, the 3rd row in Durango actually could seat an adult comfortable. You just need to decide how often a 3rd row is needed, & in reality if you need one often I would be looking at full-size SUV's like Tahoe's, Expedition, etc. and not these midsize SUV's. Plenty of cargo room behind 2nd row and still decent with 3rd row up. This is 6" shorter than the Durango, but only 1cu ft. less in cargo at about 84 total. The engine and 8speed are a good combo and fit the chassis well. Not overpowered and not underpowered. Ride is very smooth & comfortable & the car overall is very quiet & we have the panoramic sunroof. Gas mileage has been good at about 22avg. with a mix of driving. Overall a great all-around SUV and highly recommend you test drive one.

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Perspectives on Highlander 2020 after 12 months

TDub, 02/11/2020
Platinum 4dr SUV AWD (3.5L 6cyl 8A)
185 of 192 people found this review helpful

(1) Exterior Appearance: I was not in love with the new design, but I've grown to like it more. The best looking angles are the front and the rear. The side is a little odd because of the bulging character line. In summary, it looks like a bloated Rav4. When I see another one one the road, it looks good. (2) Interior Design: This remains its strong suit. The dashboard and gigantic 12.3" infotainment screen are extremely eye-catching and attractive. High quality materials and superior fit and finish, and great design makes a driver feel satisfaction. The infotainment screen works extremely well. The display is extremely clear with crisp graphics. The external camera system creates a high resolution display. On the whole, it looks very upscale. (3) Technology and safety: It has most of the bells and whistles you can hope for with all modern safety systems. The best parts are the adaptive and automatic headlights which are extremely bright, the big heads-up display, the surround view camera system which makes parking a breeze. I especially like the fact that below 7 mph, the front camera and surround view camera come on which allows you to clearly see all the parking space lines and surrounding cars. I am jealous that the 2021 has added new safety features such as the ability to slow down on a curve while using the adaptive cruise control. (4) Comfort: The Highlander was built for comfort. The seats in the first two rows are spacious and great. The noise is pretty low except for road noise at high speeds on some surfaces. The third row is tight unless the 2nd row passengers slide their seats forward a few inches. The downside of the third row is how thinly padded the cushion is and how low it is to the ground. (5) Cargo room: There is plenty of cargo room. With the 3rd row up, the cargo area can hold about 4 carry-ons and some backpacks or 2 large 26" luggage. With the 3rd row down, you get a huge 48 cubic feet of room. (6) Sound system: The JBL sound system is exceptional. Unlike most cars, its sounds great in all rows, not just the front row. It is probably the best sound system available outside of luxury brands. (7) Fuel mileage: Fuel mileage is pretty good. I'm averaging about 23 mpg with about 70% highway driving. (8) Overall quality: Quality is exceptional. No rattles or creaks have developed. Seats do not have any creases. Everything is holding up very well. (9) Towing. The biggest negative is that when you install a tow hook, the hands free cargo is disabled. They have fixed it for 2021 by moving the location of the sensors, but there is no fix for the 2020.

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NO TOW HITCH receiver on Limited trims

markmn, 03/07/2020
Limited 4dr SUV AWD (3.5L 6cyl 8A)
136 of 145 people found this review helpful

Beware: There is NO TOW HITCH receiver option available for the 2020 Highlander limited and platinum trims! Toyota says that these models can't be ordered with a tow hitch because it would prevent operation of the hands free rear lift gate sensors. Toyota markets these vehicle trims as having 5000 lbs of towing capacity, yet they don't sell a hitch receiver and don't clearly state that in their marketing...very deceptive. I was in the process of buying a limited, until I was finalizing the sale and asked for the tow hitch receiver, then the salesman told me it was not available. Bottom line is that the Highlander limited and platinum are great vehicles except for the lack of a tow hitch receiver which is an absolute deal breaker for myself and many other people who tow their boats, snowmobiles, personal watercraft, campers, trailers, etc.

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2020 Toyota highlander

Mike miller, 01/30/2020
Limited 4dr SUV AWD (3.5L 6cyl 8A)
105 of 112 people found this review helpful

Lots of nice upgrades from last year ride and interior upgrade but one huge mistake driver seat dose not adjust well in height and they have taken away the leg extensions in that were in the limited

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