Used 2018 Toyota Highlander Consumer Reviews
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Disappointed in 2018 Highlander
Debbie L., 03/27/2019
2018 Toyota Highlander LE 4dr SUV AWD (3.5L 6cyl 8A)
6 of 6 people found this review helpful
I have a 2018 Highlander brought brand new from a local dealer. Since I have owned it it has been in the shop 3 times; 1 - paint scratches from rocks on highway (dealer said the paint on new vehicles are thinner), twice for acceleration hesitation. The experience with the acceleration resulted in the RPM going to 5.5 while I was driving down the highway...quite scary. Another time it tacked at 4.0 when I accelerated going around a corner. The solution - the dealer reset the transmission computer to factory settings because my teenager drove it and could have throw off the computer. WTH!! They told me for me to only drive the vehicle so the computer could get used to my driving habit. After 10,000 miles one would think it already was. Wow...$34K vehicle and was told for me to drive it only. Can't wait to get rid of it. Ridiculous! My 2006 4-Runner is better than the Highlander. NO more Toyota for me!
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2018 Toyota Highlander
Chris Hornberger, 08/18/2018
2018 Toyota Highlander Limited 4dr SUV (3.5L 6cyl 8A)
32 of 39 people found this review helpful
My wife and I bought our 2018 Toyota Highlander in mid-May of this year. Two weeks later we noticed a loud humming sound from the AC blower when the auto temperature control would go up or down. At the same time we watched the radio/navigation system randomly cut off and re-boot while attempting to use the hands free Bluetooth phone option. Videos and pictures were available for the dealership. They fixed (replaced) the AC blower and (supposedly) replaced the radio all together. The car had a whopping 1500 miles on it when all of these issues occurred. Over the course of the next two months going into late July, the car was back and forth in the service center for continual radio glitches where it cuts out and re-boots in its own. Contacted the BBB to file a Lemon Law Complaint on Toyota only to find out that Toyota does not participate in the BBB Lemon Law program. Toyota claims they have a non-biased approach to dealing with such complaints. Anyway, per the owners manual, we contacted the Toyota Corporation and filed the complaint on the safety concerns at this point with an undetermined short of sorts on the radio/Navi combo. They had me bring my Highlander back in for their Field Mechanic to look over the car. When the corporate office called me back, they were immediately trying to push blame on my wife and I as to this issue being our fault because we had one iPhone 6s and one iPhone 8 Plus. Then they said, well the emojis are causing the system to have issues, again, as if this was our fault. Then, we’ll, maybe you have too many phone contacts and it overloads the capabilities of the radio. When asked how many contacts were too many, the person said a 1000? Between my wife and I we might have 600 contacts. I posed the question back to the case manager and this is my fault how? Here is the long and short. The car is a lemon and Toyota does not want to admit fault and or fix my car which stickered for almost 47,000.00 US Dollars. My recommendation to anyone reading this is to stay as far away from Toyota and their products. We will get resolution to this at some point via arbitration if needed, but for you, stay away from this vehicle and company! They do not care about the safety of their customers and will stop at nothing to keep from losing and admitting a mistake!
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2018 Toyota Highlander for sale near you
3 of 84 listings
- XLE 4dr SUVMSRP: $26,99011 mi away
- SE 4dr SUVMSRP: $24,50015 mi away
- XLE 4dr SUVMSRP: $25,99511 mi away
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Good, but could be better.
Alan Barhorst , 03/24/2018
2018 Toyota Highlander Limited Platinum 4dr SUV AWD (3.5L 6cyl 8A)
28 of 34 people found this review helpful
Headlights are old tech, don’t light the road very well. Outside mirrors lack anti-glare. Front seat belts get stepped on by rear passengers-annoying. Steering lacks on-center feel, tends to wander at highway speed. OEM tires are junk, upgraded but still wanders. Tech interface, Entune is stupid and display hard to reach. Where’s Apple CarPlay?!!
2018 Toyota Highlander We no longer have it.
Greg Jones, 04/22/2018
updated 04/29/2021
2018 Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A)
52 of 65 people found this review helpful
Carefully check dash for deform/bubble on top of dash just to the drivers side of clock. Dealer and Toyota both acknowledged the problem but Toyota claims it won't cover under warranty because others have the same issue. So because Toyota allowed these Highlander's with a dash deform to leave the factory, it's not their problem. Wind noise is terrible and inside of doors get covered with road dust and dirt due to poor design. We have also had the front bumper pull apart from the fender to where you can see the clips. Manuals are terrible and they are just thrown in glove compartment, no organizer or binder. Long time Toyota owner. No more, they are now crap. They might as well not offer warranty, they go out of their way to avoid to ignore it. Toyota has inspected the front fender/bumper coming apart and states there is no problem, Surprise! We just have to keep pushing it back together on a regular basis. Dash is still deformed. Cheap interior marks up easily. Interior rattles galore, keep radio turned up. I think Toyota is trying to run off customers. Our last one.
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Bad News Transmission - Buyer’s Remorse!
James Joseph Falls, 02/27/2019
updated 02/27/2020
2018 Toyota Highlander Limited Platinum 4dr SUV (3.5L 6cyl 8A)
9 of 10 people found this review helpful
My 2012 Toyota Highlander was totaled after a tree fell on it. I really liked that vehicle and our other family vehicle is a 2016 Toyota Highlander which we really like. So, when it came time to buy a new vehicle there was no question that we would purchase another Highlander. BIG MISTAKE. The 2018 Highlander’s new eight speed transmission is a bust! Unless you’re driving on the highway at a steady speed, you can feel the gears shifting constantly. But worse, in low gears the transmission is sluggish and not responsive to the gas pedal, sometimes taking a full second to kick in (especially when turning a corner or going up an incline) incredibly frustrating. In the upper gears it can’t quite decide which gear it wants to be in (again, especially on an incline). I absolutely hate driving this vehicle and really regret the purchase. But it gets worse. We’re in Maine, so a good winter car is imperative, but the auto windshield wipers don’t work properly on this vehicle when there is ice on the windshield. Last week, I drove it through some foot high snow and I guess some snow got under the car because it started to shake violently when I got on the highway above 65mph. The shaking stopped after about a half hour when the ice or snow was dislodged but this was really alarming. The radar cruise control stops working in icy conditions. So, bottom line, this isn’t a good winter vehicle for New England weather and the transmission is awful. I want to save any others from making the same mistake we did.
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