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Used 2016 Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 6A) Consumer Reviews

4.6 out of 5 stars
47 reviews

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5 out of 5 stars

Best SUV I've Ever Owned

Road Warrior, Lake Oswego, OR, 10/06/2016
updated 04/06/2018
Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 6A)
14 of 15 people found this review helpful

I needed a 8 passenger SUV for my family with growing kids, their friends, sports, activities, etc... I narrowed it down to the redesigned Honda Pilot and the Toyota Highlander XLE AWD. I reviewed many customer, and on-line expert reviews, and for me there was no contest... the winner was the Toyota Highlander XLE. From looks and comfort to performance and safety/technology. All of my past five SUV's all drove like trucks, but not the Highlander, this one drove like a Lexus! It is definitely a head turner that I'm proud to drive. I got the Blizzard White which is not your standard white, it's a more luxurious color for sure. I'm 6'2' tall and I have plenty of room in the drive seat, which is not the case in a lot of SUV's. Just to be picky...I wish it had a few more USB ports, and blind side indicators for this model, which is the more popular middle of the road model. I now have 40,000 miles with no maintenance issues whatsoever. Great vehicle overall, good in snow, and so much fun to drive! You will not be disappointed with the Toyota Highlander which is rated number one for a reason!!!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

I would consider other options before purchasing

Bill F., Youngstown, OH, 01/02/2017
Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 6A)
14 of 15 people found this review helpful

This is our 5th Toyota and by far our least favorite. The large outside mirrors cause blind spots when turning. The auto climate control seems to overshoot the temperature causing discomfort until the cabin temp has stabilized. We do not experience this on our 2014 Rav4. The navigation system was not accurate the voice command often told us to turn in one direction when the map displayed the opposite. We found out that the map data was from 2015 on a 2016 vehicle purchased in October of 2016. The dealer wanted to charge us for the update that was released prior to the purchase date. The rear windshield wiper locks up at times after the rear window is opened and closed. (The wiper is driven from a mechanical linkage located in the lower portion of the hatch and often does not re-engage after the window is closed. The brakes are awful, pedal often goes almost to the floor and the dealer says this is normal. They would not even check to see if the brakes needed to be bled as they said this would be admitting there was a problem?????????) The drivers side window makes a loud noise every time it closes. In all the prior Toyota vehicles we have owned starting in 2009 we have never had a complaint until the Highlander. Our 2014 Rav4 is a much better vehicle than the Highlander. Based on the way Toyota and the dealer responded to the issues, we will likely never purchase another Toyota.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Great Value proposition with style.

Robert Sciba, Westborough, MA, 11/08/2016
updated 05/08/2020
Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 6A)
8 of 8 people found this review helpful

The Highlander is big, it has three rows of seats, however it does not feel like a large car when you are driving. The size does make it comfortable for adults, the 2nd row seats have plenty of room even for larger/taller people. I really enjoy the "shelf" located slightly below the dashboard. It makes a great place to put your phone, glasses, laundry ticket, etc, you get the picture. It also has a large center console for bigger items. The onboard tech is OK, the Toyota Entune system has a couple of OK features including notification of txt's and emails - although you cannot read them while driving but you can send a standardized response. You also have apps for Open Table, sports, stocks, movie tickets and a few others. The stereo, although listed as a premium system is not very powerful and the tone/quality is fair at best. The NAV is OK to use, the voice activation commands work best for making bluetooth phone calls but using it to NAV or perform other functions is mediocre. The motor sounds fine at most speeds but I do hear a "whine" or higher pitched tone from time to time that I do not care for. Also, the Homelink function is difficult to program. I have succeeded in getting button 1 programmed but the other buttons are not working. (I have not contacted Toyota yet on this issue) The pros are the nice size, overall styling and functionality, the cons are a couple of extra noises, avg stereo and mediocre grade leather on the seats. My net opinion, I would buy this car again and would recommend it to you! Updating the review after 6 months ownership; I was able to get the Homelink programmed. Interesting it worked when I tried it and was miles from my garage and used a handheld remote and for no apparent reason the programming took! The car still gets roughly 20 MPG and have had no "squeaks or rattles". I stick with my earlier recommendation and would buy the car again if given a choice. Updating after a year of ownership; I casually mentioned the rear hatch made a squeaking noise when opening and the dealer installed new gate "stantions", the pneumatic dampeners that help open and close the hatch - nice if them to do it and it was under warranty. No other issues at all with the vehicle! Would purchase the same car with the same features, with the possible exception of a better stereo system!

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

NOT WORTH THE MONEY

Dave Lazeroff, North Las Vegas, NV, 07/24/2016
Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 6A)
32 of 37 people found this review helpful

I leased a 2016 Highlander XLE awd with a sticker price of nearly $40k. My wife has bugged me for years for a Highlander so i finally broke down. The vehicle is okay at best. The road noise is unbearable between the wind noise from the windows completely closed to the road noise from under the car-probably due to lack of sufficient insulation. My 2015 GMC Sierra is a million times quieter on the freeway than the Toyota. The gas mileage is sub par at best. My full size 6000 pound 4 x 4 truck does as well on the freeway with respect to the mpg. It does handle decent. Feels solid. And, of course, it will be reliable-its a Toyota. The voice command works very well. It understands me and my trucks voice command never does. I cannot see how a $40k sticker vehicle cannot have remote start. I would have had to upgrade to a platinum limited to get cooled seats and remote start. For another $100.00 a month on the payment. I leased this one. $3k down and $350 a month is not bad considering if i would have bought it the payment would be double. I am glad i did not buy it because i will not be keeping it once the lease is up. I should have bought a Grand Cherokee but it does not have a third row like the Highlander which is what sold me. The front seats are very hard and uncomfortable especially on a four hour drive. I had to get out every hour or so and stretch my legs and walk around. Have not had a chance to check out the awd yet, i will do that this winter in the snow. Oh, and the ac is awesome. I live in Las Vegas and it gets to 115 here and the ac works great, extremely cold. I am just under six feet and weigh 230 pounds muscular and have no trouble fitting in the drivers seat.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
5 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

What's Not To Like !!!!

T. Jordan, Hanover, MD, 07/09/2016
Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 6A)
6 of 6 people found this review helpful

I love my Highlander!!!! It's attractive, quiet, reliable, comfortable. I've had three Highlanders and have kept going back for more!!! The only thing that I don't like are the colors of the new ones. The Silver looks like a tin can silver, and the Pre Dawn Mica is more brown than it appeared online. Other than that there is nothing to complain about.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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