Used 2017 Toyota Highlander Hybrid Consumer Reviews
Squeak
It would’ve been a deal breaker had I known that Toyota doesn’t provide loaner cars when warranty work is being done. A $50,000 car should get a loaner. Never again. This is my 4th Toyota and my 2nd highlander hybrid. They are a very nice vehicle, however after about 9 months my brakes or suspension started making a noise. I’ve had it in for specific service over six times and had to beg for a loaner car, which I eventually got. The problem still exists and it is almost June, 7 months later! So if u don’t mind spending $50,000 and get so-so service with no courtesy car, then do it. I’ve always trusted Toyota but their customer service rules are lacking.
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WOW!...... Well, it's all gone to hell now
Very well built, get the platinum edition! I wish it had a remote start system, larger gas tank, and a true automatic rain sensing wipers. Update: 6/26/17 Starting in mid-January I have issues with a fuse that keeps tripping, (5 times, so far) lift gate does not always work as it should. Error messages being display on the screen for no legitimate reason, like sunroof open when in fact it is closed, hands on the steering wheel when in fact they are, etc. This vehicle has been in the shop for over 30 days over the course of 6 months of ownership. The dealer was helpful at first, now it has turned in a somewhat adversarial situation. Toyota HAS NOT been very helpful in resolving these issue and has turned into an adversarial situation. Undate; 12/25/17 Back in late September 2017 I traded out of this mess, it cost me thousands. I felt I had no choice Toyota would not take it back or swap it out. In the first 6 months it spent about 51 days in the shop, and to continue going back to the dealer every other week or so get’s to the point of insanity! After speaking with my attorney about going through the lemon law I was told without a doubt you qualify for the program, but with that same doubt you would NOT prevail. Toyota corporate was well aware the I would not prevail hence the the stone wall. On the surface Toyota sounds and looks like a great consumer friendly company. In my case the fought me all the way.
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- LE 4dr SUVMSRP: $30,99859 mi away
- Limited Platinum 4dr SUVMSRP: $23,99829 mi away
- Limited 4dr SUVMSRP: $28,99966 mi away
Hard to Find Hybrids
Great overall ride, comfortable seating. Navigation and Bluetooth drive me nuts like every other car with these features. No CarPlay. 3rd row pretty cramped, but fine for smaller kids. Overall, hybrid mileage not what they claim and I owned a Prius for 10 years prior, so I am pretty adept at driving hybrids. I'll follow up in 10 years when i am ready to buy another!
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Compromise King
An excellent compromise between the larger 7 seaters and the more compact SUVs, but partly because the Highlander is the only real option in this size. Quality you’d expect from a Toyota. Entune and lack of CarPlay are by far the biggest disappointments, followed closely by lack of memory positions and limited adjustments in the drivers seat. Hybrid engine adds a little bit of welcomed pep.
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Good family appliance with a few shortcomings
It's great that Toyota made the Hybrid available with a 2nd row bench seat again and dropped the price of entry / premium over gas model, but they still missed a few tricks in my opinion. OK, so the standard active safety tech across the whole range for 2017 is great, but I wish I could have front and rear parking sensors with the 2nd row bench seat - I believe you have to step up to the Limited Platinum to get them and those models are only available with 2nd row captains chairs on the Hybrid, even though the bench seat is now an option on the gas versions. The ability to easily/inadvertently turn off daytime running lights seems to somewhat defeat the purpose and no high intensity headlight option is available even for the fully loaded models unlike the CX-9. Lack of Android Auto/Apple CarPlay also nearly chased me into the arms of a Honda Pilot. Overall though I'm pleased with the purchase and in a mix of almost 1000 city/highway miles so far the computer is recording 27MPG.
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