Used 2014 Subaru XV Crosstrek Consumer Reviews
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Overpriced, unreliable underperformer. Awful car.
Edmunds sent a message for me to update this review. Yes, it was a terrible car. My parents had several subarus. They were good cars. This car is garbage and Subaru's customer service was even worse. This is the last subaru our family will ever own. Every other vehicle in the category is nicer, faster and all around more capable, but my wife thought it looked cool. Even with the 5 speed manual this car is SLOW. The interior is dated looking and low quality materials. With just over 40k miles, the buttons on the radio are worn, the boot on the e-brake is ripped and more. Despite the ads to the contrary, this vehicle has no off road ability. The all wheel drive system actually works against you most of the time and the traction control has to be turned off or you will be instantly stuck. The worst part of all is that it has been very unreliable. First the battery died, ok, no biggie. Next the horn quit working. Then the passenger seat belt started dinging all the time even with nobody sitting there. Next the AC died. At only 45k miles, the throw out bearing on the clutch froze up and destroyed much of the transmission. This is due to a known issue with the bearing and still Subaru has been unwilling to warranty any of this. This has honestly been the worst car we have ever owned. It will be traded in as soon as the transmission is repaired. Update, transmission repair cost us over $4000.
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Subaru 2014 Crosstrek Hybrid is a Super BOOOO!
The reviews were great, everyone I know that has a Subaru loves them. I decided It was time to get a replacement car; so why not get a used Crosstrek Hybrid? What a nightmare - I don't care if All other Subaru models are better than this - I will never buy a Subaru again! This model dings and whistles problems whenever it feels like it. If you take it to Subaru service to check the problems out they tell you the car is fine, they are not finding the problems I describe but will charge me for wasting my time. It is a 4 cylinder hybrid that gets gas mileage equivalent to that of a 6 cylinder. The Hybrid system shuts off constantly while driving - alerting me to pull over to a safe place, stop and restart the engine and to check the owners manual. Nothing in the owners manual tells you what the problem is, so after restarting and driving off the warning light will come back on within a few moments of getting back on the road. Everyone that has posted about this same problem can't seem to find a resolution to the problem. The Subaru dealership won't address the issue even though I am supposed to have a warranty. So Now I have a worthless piece of garbage that I owe more money on than I care to admit. Never again will I buy a Subaru! Never Again, I can tell you that much!
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- Limited 4dr SUVMSRP: $6,99978 mi away
- Premium 4dr SUVMSRP: $12,99195 mi away
- Hybrid 4dr SUVMSRP: $9,29182 mi away
Keeping my fingers crossed
I purchased mine brand new in 2014. It has 8 miles on it out of the showroom. I live and work in NYC and have had to deal with every possible condition that you could encounter driving in new york. I have driven with ease and confidence in every blizzard we have had here since I purchased the car. Around town and at city speeds my XV is super quick and agile. that 0-25 mph range is key for city driving and where i think this car shines. On the highway, despite reviews I've read before and after buying this car, acceleration isn't terrible. I believe that for the average driver its just fine. Having said that, there have been less than a handful of times where I would be merging into highway traffic and the engine would just make a lot of noise but barely get the car up to speed. There have also been times where I would merge under the same circumstances and it would go like a bat out of hell. The engine/transmission in this car have a lot of character. I've had to learn to know what to expect from it under any given situation. it will not always act the same but if you pay attention you can use your familiarity with the vehicles' throttle response to get it to do what you need. It also helps having an understanding of this cars limitations. Understand this is not a race car and is not sporty by any sense of the word. The only issues I have had with my crosstrek is that I've replaced or patched every single one of my tires. Not necessarily Subarus fault. The cabin is loud at highway speeds but no more than similarly priced cars of the same year in my opinion. Gas mileage has been good considering its full time awd, but obviously below that of a equally spec'd FWD car. My warranty just expired so im hoping nothing starts to go wrong all of a sudden. This car has been nothing short of fantastically reliable and I hope it continues to be.
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Never Again
First and last Subaru. Bought it because appearance of Japanese mid-size AWD alternatives were repugnant. Awful-sound system and navigation. Excessive cabin noise. Anemic power and poor gas mileage. Dashboard radiates too much heat which cooling system cannot overcome. External paint chips easily and is costly and difficult to repaint. Internal leather cheap and tears easily even with constant care. Repeated electrical problems with hybrid system, beginning at 47,000 miles. Updated Review: Had to repaint hood twice due to crappy water based paint. ISG and aux battery failed at 50,000 miles and dealer said not covered under warranty although part of hybrid system which had 80,000 mile warranty. Subaru headquarters eventually covered the repair, but it failed again at 104,000 miles. Popping sound when turning left was never fixed. Replaced boot cover, front struts, etc., but didn't fix popping sound. Got rid of it.
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Disappointed with the radio
I bought my Subaru CrossTrek about a month ago. I fell in love with this car at first glance as I was already looking to buy a Subaru (possibly an Impreza). So when I saw an "Impreza on steroids", it was kind of a no-brainer. So far I like almost everything about the car. I'm not too impressed with the gas mileage. I average 25 MPG but I figure that's not too bad for an AWD. My major complaint is that the radio seems to be outdated in this car as it is not compatible with any of the I-Phones (even my already outdated 4S). I've rented 2012 and 2013 cars and have always been able to control my I-Phone through the USB port but it's not gonna' happen in this car. Very disappointed.