Used 2017 Ram ProMaster Cargo Van Consumer Reviews
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Headlights are junk
Roger, 04/20/2018
2017 Ram ProMaster Cargo Van 3500 High Roof 3dr Van (3.6L 6cyl 6A)
56 of 56 people found this review helpful
Try the ford. Promaster replaced coil packs two times-headlights-are junk replace headlight once a month engine rattle transmission shifts up and down all the time
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I own 9 of these. Run away, Run away, Run away.
ATEC, 04/08/2018
2017 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
213 of 218 people found this review helpful
I am a fleet owner and purchased several of these because they are very functional with a great overall design and platform. They safely handle a lot of weight and have superior freight space. They are actually kind of fun to drive because you are setting way up high like an old flat nosed tractor. They are front wheel drive and do pretty good in the snow and ice and gas mileage is far superior to the others. So it sounds great right?, so why the poor review? What a piece of JUNK! Headlight bulbs are about every 6 weeks, headlight capsules melting right onto the bulbs at the tune of a $1000 per occurrence. The factory built in Jake brake is so overly sensitive that even empty on the slightest of down grades it is downshifting abruptly and the rpms shoot up to 4500. There is coolant loss that apparently is impossible to detect? Lifter knock will form around 85,000 miles faithfully. I have had so many problem with these I know the Ram customer care rep by name and memorized her extension. I put 200k bumper to bumper warranties on them at the tune of $5,000 each, which is great but between actually trying to get them in for service within 3 to 4 days, waiting for parts for days and crazy expensive repairs it is a constant nightmare and almost not even worth it. Then once they are repaired they try to get out of warranty by saying it is maintenance or normal wear and tear. In general Ram dealers are the pits for service work, usually only having 1 or maybe 2 techs who are even "certified" to work on the Promaster. The worst is Ram knows these problems exist and take no responsibility or have figured out any fixes for it. I have a dealer service bulletin I "acquired" outlining the problem but they refuse to recall it. The 2018 engineering marvel to remedy the problem..... they eliminated the daytime running lights and put the old headlight manual on and off switch. Ram customer care will help pay for the premature repairs a couple times but after one or two you are on your own. I am not brand loyal, and had no preconceived brand bias one way or the other. It is on very seldom occasion that I leave reviews on any products, but the Promaster is deeply flawed when it comes to durability. I have a few Ford Transits, the cargo space in narrower, they are rear wheel drive and about 2-3 miles per gallon less but very reliable. The 2016 Transit that has 305,000 miles on it has had less cost in repairs then the 2017 Promaster with 45,000 miles. Chevy Cutaways are bulky with poor gas mpg but cheap, quick and easy to fix. The Chevy Cutaways typically need transmissions at about 150k miles, but they are readily available and takes about 5 hours at the dealership (GM crate one installed for about $3200 - $3700) I will not be buying another Promaster and I hope this review helps any business owner out there make a better choice for your business needs.
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2017 Ram ProMaster Cargo Van for sale near you
Showing 3 of 277 listings
- 1500 Low Roof Cargo Van w/136" WBMSRP: $19,50071 mi away
- 1500 Low Roof Cargo Van w/136" WBMSRP: $17,900146 mi away
- 2500 High Roof Cargo Van w/159" WBMSRP: $20,900259 mi away
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Get a horse and buggy instead, its more reliable.
tatiana harlan, 03/29/2018
2017 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
86 of 88 people found this review helpful
Worse. decision. ever. We made the mistake and bought two for our business fleet, a business we heavy depends on our vehicles for and one has been in the shop 4 MONTHS, it under warranty less than 30k miles on it and they still can’t figure out how to fix it! 4 MONTHS! The other one has had so many little issues its annoying, no radio currently as that is the latest thing to break. oh and also have to replace headlight bulbs every 5,000 miles, driving home with no headlights at night is SO FUN! And you have to take it to a dealer that can work on them not just any Ram dealership can. Save your money and time! The biggest issue is That it is UNDER WARRANTY and this company REFUSES TO STAND BEHIND THEIR WARRANTY ON THEIR PRODUCT!!! AVOID AT ALL COST
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Electrical Nightmare!
Preacher, 11/28/2018
updated 12/10/2021
2017 Ram ProMaster Cargo Van 3500 High Roof 3dr Van (3.6L 6cyl 6A)
95 of 98 people found this review helpful
My van from the time I bought it in June of 2017 has been an electrical night mare. I have had a module replaced, headlights bulbs replaced, bulb on top of cab 6replaced, body ECM module replaced, warning lights coming on in the instrument panel, and other problems. I called Promaster and they know about these problems but they aren't doing a recall. The Promaster Rep told me this module has been on Service Call since January of this year. My van has been to the dealership 5 times and it still isn't fixed. The dealership told me they were going to have to bring in a Specialist from Promaster. I am fed up with these issues. My van is the best driving van I ever had only if I could keep driving it. Preacher I was just given this number by Promaster Service Rep 18883274236. This number goes to an organization called NHTSA. This organization is the ones who file recalls. I ask anyone that has a problem with their Promaster to call the number above. Out of 125 reviews I have found 98 % of the consumers have had the very same problem I am having.
Just wanted to add ...
Rade, 11/08/2018
updated 07/19/2021
2017 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
65 of 68 people found this review helpful
Before you buy this van read all bed reviews and run away because I wanted to feel pleasure driving everyday in my new van, instead its very anoying. I still have 2 ford e350s with over 150000 mile that start and drive smother then new PRO MASTER. I am not joking. Instead I decided to buy one with 10k miles. So far from all above reviews I didn't experience bulb changing yet. Don't get me wrong, I love this van. Great cargo space, good handling, ok gas mileage( i am electrical contractor and don't have to many things in the back and get around 14 miles per galon. Price more affordable then ford vans I drove for years and swear by them. This is stuff that happened to me in less then 10k miles: -First 15 second in the morning are very shaky and rough for engine(starts like some used cars after 100k miles). Coolant leak on coolant bottle that was changed under warranty and still leaking on the radiator(common issue with this vans, they told me at dealer place) and should be changed under warranty. And yes, they have only one certified guy in this place and wait time is over two to tree weeks just to get appointment. Transmission wait time is at least 2 to 4 weeks (dealers information because I have transmission issues already with 19000 miles). Started as big kick once,that I was thinking that's it, I am not moving any more. After that one started to kicking when you put it in drive or reverse, then same day I lost 4th and 5th speed. I head to park on side of road and shut it of, turned it on and then went away and started shifting again, and yes I tried to move to manual shifting mode before I stoped but it would not do anything(it would stay in D on the dash). Couple of days after same big kick in between 1st and 2nd gear. Just today alternator started acting. When key is turned you would hear only click and nothing would happened for first couple of times. It looks like brake fluid is leaking because when I go down the hill brake warning turns on(low oil level). Back door don't close on lower side all the time(stay lose every 4th time). Very rough shifting from first to second and 4th to 5th and 6th specially after downshifting. Forget about complaints about bad layout of coffee holders and crazy downshifting when you go down the hill or missing telescoping tilt (weird position of the steering wheel). Second time since I bought it I was at the dealer, there is no transmission codes, there is some for not being able to turn on the engine. So I have to go back there Monday morning. I am sure that this will probably be the last Chrysler vehicle in my life because I experienced more problems in 9000 miles than ever before in my life. Every time I sit in my new van I think what is next. Very stressful. Hopefully you will be smarter or you will suffer because of your decisions. Good luck. Update-January, 2019. Story does not end here :). Clicking noise of alternator almost left me in the customer driveway because because van did not want to start. So after over 50 tries finally did start the engine and I got back to my driveway where after another couple of days and another 100 tries did start and I took it to the dealer. Same story at dealer that they are over the roof with vans and one technician. Took them almost two weeks to replace starter that was bad and replace leaking radiator and I've been told that they did not have time to check transmission because there is to many vans in. Ok, I got my van back and couple of weeks after I still lose coolant and have drop of my van today back to the dealer. Transmission bucking is even worst and I experienced noise couple of times again and just wait for the day when it is going to give up. My current mileage is 21700 and I am already thinking how to get rid of this van because I just don't trust it. Update: July 2021. 32000 miles. Since then soon after my transmission was changed as it was burned completely. Turned out that half of engine also had to be replaced as it was mixing oil and water and one cylinder was bad. Even after that I am not happy with shifting as its so rough with kicking from every gear upshift or downshift. Also the engine is very shaky specially after starting but never smooth and steady. Definitely not heavy duty. I've been many times in the shop and been told that this van has minivan engine and transmission and I should consider that as kind of their excuse. Really? When I was buying it no one mentioned that that and this is the biggest van with underpowered and and transmission. All in all this is like bad marriage. Very unreliable and there is always that bad feeling before the ride. Good luck.
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HEADSLIGHTS or wiring is JUNK
Erwin Van Uden, 12/22/2018
2017 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
15 of 15 people found this review helpful
I purchased this van to try out for our company. I had HIGH hopes for it. I am now considering .....lets say reconsidering if i still want a fleet that's constantly having electrical issues. These problems started happening out of the dealership. we are changing bulbs on the headlight almost every other month.
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Junkiest piece of crap ever made!!!!
Rose, 06/10/2019
updated 12/10/2019
2017 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
11 of 11 people found this review helpful
If I could meet all the Idiots involved in the decision to build this fiat made in Mexico POS I would slap them all!!! I wasted 32,000 on mine. After 13 complaints in 500 miles, yes thats right, FIVE HUNDRED MILES, my transmission gave out and finally got the lemon law and an attorney to shove this crap up the FCA gazoo. Back in 2017 there were not a bunch of reviews yet to warn consumers about the trash being made by FCA. Now there are hundreds of thousands of enlightened consumers about the promaster junk. I'm surprised it gets 2 stars but that is due to the FCA rumor control and whats left of marketing. Very soon they will need to take every one of these to the scrap pile for recycling. Maybe then it will be worth something. For anyone who still has doubts about this mistake of a van just take some time to read reviews, there are thousands of them....
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No Pro Master
Frank, 04/27/2019
2017 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
10 of 10 people found this review helpful
Bought two 2017 1500 high roof brand new for plumbing business in NYC. Consecutive Vin #'s. Both now around 10,000 miles. Both had numerous headlight failures. Roof lights also failed on both. Some parts are not available yet. Both have horrible gas mileage around 7mpg not fully loaded. Horrible in the snow or wet roads. They lurch forward when trying to accelerate. Transmission shifts sound like a hammer against steel. One has now been at the dealer for repair for a month. The emergency brake linkage came apart. Truck was stuck in customers driveway blocking her from getting kids from school. My plumber had to crawl underneath and was able to dislodge. How embarrassing. Would never ever buy Dodge again. Switched from Chevy because we needed the high roof that Chevy doesn't have yet. The repair dealer White Plains Dodge is great and honest. Unfortunately they are working on a crappy product. The only good things about these trucks are the room in front and back, the 3 seat option, and the windshield view. Can't find anything else nice to say. Totally disappointed. Stay far away from Promaster. Update: 5/6/19. Ram corporate just called me back. My truck has been at the dealer for e-brake since 3/29/19. Corporate just said the part should be in 7/10/19. 4 months without truck @ $577 per month. They won't guarantee a rental reimbursement. Next call is to Consumer Affairs, Attorney General etc.
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stay away
dsybo000, 06/27/2019
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
7 of 7 people found this review helpful
I have had both a 2014 and 2017 promoter 1500 low roof. Both had huge problems with the doors. Six trips to the dealer in 45,000 miles and worse than ever, won't close well and leaks when washed or during rain. Poor tire wear. noisy and average ride at best. Good fuel economy and front wheel drive and turning radius are great. I was told by the dealerships 'certified' body shop that the hinges are bad and the doors can not be fixed. Service writer told me they need to scrap the van and start over.
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The worst work truck ever and I own 8 of this
Mario Rojas, 12/12/2018
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
16 of 19 people found this review helpful
I'm not kidding, at 27000 miles one transmission gone, at 52000 miles same truck engine gone. Other truck 48 K engine gone, from day one every other week we change a head lights, radiator fans gone in 2 more. Plus that the dealers do not have parts ever and take forever to repair this piece of junk. Do your self a favor and do not buy this European piece of crab, yes you hear me good I saw all this trucks over Europe tag under Fiat, Peugeot and more. So disappointing that dodge do this to a loyal contractors.
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Problems every month if lucky
Edmunds, 12/18/2018
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/118" WB (3.6L 6cyl 6A)
5 of 5 people found this review helpful
Electrical problems are constant but to their credit drives great but Always have to worry about turning signals brake lights going out all time / I turned the turn signal on to go left and its working 5 Minutes later it’s not
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Best Hardwood Floor company Vehicle
Daveybaby, 11/28/2018
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
7 of 8 people found this review helpful
All is good so far. But there is always something that don’t suit me. It’s real gassie, tap the gas and it wants to peel out. I don’t no if that’s supposed to happen. But I’m very happy with it. For the back. I like the solid wall and it keep the noise down it the back and provides safety. Nice!! Lots of room for shelving and other. There shelving sucks so I made my own custom shelving which I way better. Love this van so far even after reading some negative reviews. We will see. I am very happy so far
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Awesome Camper Van
Richard, 09/05/2018
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
9 of 11 people found this review helpful
Great vehicle; bought it to travel country and for an everyday driver; customized the interior with a memory foam bed, used tool cabinets for dresser and kitchen set up; drawers do not come open and easy to lock in place with straps and hook ups available. Also added an area rug; makes for an awesome camper; my tent on wheels. Definitely recommend this one.
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2017 ram cargo van
UnhappyRamowner, 01/13/2018
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
16 of 22 people found this review helpful
I would NOT recommend buying the 2017 ram cargo van. It does Not get good fuel mileage like the window sticker said it gets, the window sticker lies! I’m lucky to get 22 Miles a gallon loaded or empty. Also, the doors leak air and you can hear all the road noise as your driving. The cup holders are in a horrible place and make it nearly impossible to get out without spilling. There’s no legs room and seats can’t be moved back because of the bulkhead. I bought this cargo van two months ago with 35 miles on it and I wish I would have never even bought it. Looking to trade it in already.
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Who designed this POS, monstrosity,
Raul C, 01/16/2018
2017 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
18 of 25 people found this review helpful
The owner of the company I am currently working for, bought one of these, should have test driven before getting and SEE how most of it worked! 1st- there is 4 AC vents that shoot straight at the winshield, when the ac is at full blast it condensates real FAST and there is no option to closed them, 2nd - AND REAL important! - the 12 volt port AND THE USB ports shut off when you turn off the vehicle--WTF!, 3rd - when driving with your back fully rested against the seat the small column on the door window blocks pretty much half of the mirror! , 4th there is NO WAY to turn the radio on WITHOUT turning on the vehicle.... there is REAL CHEAP PLASTIC in the floor between the seats, the MANUAL WHICH IS SUPPOSED FIT IN THE GLOVE COMPARTMENT, does NOT, have NOT SEEN that in the million or so miles I have driven!!
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Personal Use 2018 159" Hightop
Fred in Georgia, 03/20/2019
2017 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
3 of 4 people found this review helpful
I have about 11,000 miles on my PM, mainly interstate mileage to AZ and back from GA. Average MPG hovers between 17.5 and 18.5. I like it and so far mechanically it has been sound. The cons would have to be: standard driver seat sits too high (I am 6') and gets uncomfortable after a couple of hours of driving, standard radio sounds tinny, cruise control constantly changes gears in the western NM and AZ mountains (I-40) substantially reducing MPG, recommend not using the cruise control in those situations. I would buy another one but would get the upgraded driver seat and better stereo system.
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Maintain and maintain
Sean, 01/28/2019
2017 Ram ProMaster Cargo Van 3500 High Roof 3dr Ext Van (3.6L 6cyl 6A)
2 of 3 people found this review helpful
Just bought brand new off the lot and not even 6 months and ive had lights go out and has visable rust and aging. On the plus side the van drives amazing! Looks great! Nice square design and a lot cheaper than a Mercedes.
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Cruising with my Ram
Wendy B., 09/03/2018
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
3 of 7 people found this review helpful
This Ram Promaster is such a great van! From driving or riding it is so comfortable! The cargo interior is so roomy! Can even Stan in it which makes it so easy to access tools or whatever! There are no blind spots while driving! The van looks absolutely amazing and I am glad that I purchased it. I bought it from Ritecar dealer in Plainview NY. The people there are amazing! Would recommend this type of cargo van or any other car from Ritecar! Love my van!
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Crazy electrical
Dwayne, 09/19/2019
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
1 of 1 people found this review helpful
Ok i bought my 2017 ptomaster 1500 used. It only had 17k miles on it. First thing i noticed i had to charge the headlights once a month. (Hack started using the $10 headlights from Walmart and not running them during the day now i get 3 to 4 months out of them) even with that increase it's not good. Second my ecm acts up and will lock the van in park sometimes (hack put the van in neutral and then turn it off restart in neutral and the ecm should reset) then st around 65-70k engine blew. Had it replaced at around 10k then after market brakes are hard to find dealer prices are insane just the rear pads are$410 transmission went around 170k but has been running pretty good for the most part alternator just went out which im hope just made the van go in limp mode brace now it won't shift gears won't know the answer till i charge the alternator tomorrow
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POS
Santo S., 06/10/2020
2017 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
1 of 1 people found this review helpful
Headlights burn out every 4 months. I've put 4 sets of tires on this van in 3.5 years. It only has 60+ thousand miles on it and already had the electric fan replaced. Now it's back at the dealer for a transmission shifter cable recall. I hope that fixes my issue of not being able to shift in reverse. I like the layout of the van, especially the front wheel drive for bad weather, but it's been a real pain in the ass dealing with constantly repairing a relatively new vehicle. I would NOT recommend this van to anyone, and will be looking to unload it very soon
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Promaster
Frank, 01/25/2018
2017 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
6 of 18 people found this review helpful
Good value
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Terrible truck
Esat erman, 01/18/2024
2017 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
0 of 0 people found this review helpful
Too many problems with truck, ECM problem electric problem, and other many don’t spend your money don’t buy 2017 ram Dogge pro master
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