I've only owned this van 3 months and 30,000 miles later it's thrown more codes than my 2000 Chevy Astro with 140,000 miles on it... it's completely unreliable especially for long-haul trips... Dodge needs to quickly discontinue this truck... great concept on the loading height and cargo space everything else is complete crap.... I'm immediately trading this in... might need a lemon law lawyer.
3500 High Roof 3dr Van w/Extended Length (3.6L 6cyl 6A)
I have several Promasters and with the exception of the early 2014's, which had a few recalls, my experience has been good. Is the driving position a little strange, yes, could the dealer support be better, of course. But, after having several Sprinters, and having to pay big money to repair and maintain them, the Promaster is my new favorite. Great fuel mileage, turning radius, light feeling and easy to drive. The low floor height is helpful loading my dirt bike, or anything else. For the extra $10-15 grand for a Sprinter, it just doesn't make sense to me. Mine averages 18 mpg, which is what my Sprinters got on a good day. No more $150.00 oil changes. No more dealing with Mercedes dealers that don't really want to deal with you. No more messy diesel truck stops and the overpriced fuel. Now, if Toyota would just bring a van to compete with the Promaster and Sprinters my life would be much simpler.....2/22/17 Almost 3 years later, still enjoying the Promaster. Just went to Texas, and back, still averaging 18 mpg on gas, and no one problem. Works great for loading my dirt bike and going riding. Still have room for a couch that makes into a bed, sink, refrigerator, TV and surround sound. I am very comfortable camping!
My pro-master does not even have 10,000 miles on it. It has multiple recalls, engine makes noise, the brakes make noise, and the reversing camera is bad. The main issue is that the dealers do not put any energy to fix it, It has been into several different dealers and they just let it sit there (we will get to it when we can,, we are busy) Well I have work to do also. If you need your truck on the road, don't get the pro-master. We have four of them, and switched back to Chevy. Many months latter, still the worst vehicle I ever drove. 3/2017 a definite do not buy. Still no Promaster mechanic has been able to fix the recalls on the back doors. (not sure why) It only gets about 12.4 miles to the gallon once it is loaded up with inventory. The truck seems to burn out lights about every 2000 miles. I am constantly replacing some sort of an exterior light. These are common issues on all four of our vans of the Promaster line. Oh yea,, my reversing camera is still broke. They can not figure it out. Once it is filled with inventory, this truck will get stuck in an eighth inch of snow. No one stands behind this product and its a poorly constructed bucket of junk. 9/2017 I noticed another review saying that they got good gas mileage. The only way that the four we have would get o.k. mileage is if they are empty, Why would you need a van if you were going to drive it empty? Still not happy, still a lot of issues that did not get fixed.
2500 High Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
Worst vehicle my company has ever purchased. In the shop more than its on the road. Dodge customer support is terrible at best. Problems included brakes locking up when below 32 degrees outside, side door broke and wouldn't close, headlight housing full of water when raining, engine light on a total of 20 different times each time going into limp mode and needingredients 1,000.00 and up repairs. Ended up having to write out a check for 6,000.00 just to trade it in on a different vehicle as the resale value is the worst I've ever seen.
2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
I purchased a new ProMaster to be used in plumbing service. it only has 54,345 miles and they had to replace radiator, oil pan, door hinges 3x and already not opening again, driver window not going up and down, brake lines leaks and pump, relays, wiring were I keep loosing my lights, issues with programs and more. Worse work vehicle I have owned.