I've only owned this van 3 months and 30,000 miles later it's thrown more codes than my 2000 Chevy Astro with 140,000 miles on it... it's completely unreliable especially for long-haul trips... Dodge needs to quickly discontinue this truck... great concept on the loading height and cargo space everything else is complete crap.... I'm immediately trading this in... might need a lemon law lawyer.
My pro-master does not even have 10,000 miles on it. It has multiple recalls, engine makes noise, the brakes make noise, and the reversing camera is bad. The main issue is that the dealers do not put any energy to fix it, It has been into several different dealers and they just let it sit there (we will get to it when we can,, we are busy) Well I have work to do also. If you need your truck on the road, don't get the pro-master. We have four of them, and switched back to Chevy. Many months latter, still the worst vehicle I ever drove. 3/2017 a definite do not buy. Still no Promaster mechanic has been able to fix the recalls on the back doors. (not sure why) It only gets about 12.4 miles to the gallon once it is loaded up with inventory. The truck seems to burn out lights about every 2000 miles. I am constantly replacing some sort of an exterior light. These are common issues on all four of our vans of the Promaster line. Oh yea,, my reversing camera is still broke. They can not figure it out. Once it is filled with inventory, this truck will get stuck in an eighth inch of snow. No one stands behind this product and its a poorly constructed bucket of junk. 9/2017 I noticed another review saying that they got good gas mileage. The only way that the four we have would get o.k. mileage is if they are empty, Why would you need a van if you were going to drive it empty? Still not happy, still a lot of issues that did not get fixed.
3500 High Roof 3dr Van w/Extended Length (3.6L 6cyl 6A)
I have several Promasters and with the exception of the early 2014's, which had a few recalls, my experience has been good. Is the driving position a little strange, yes, could the dealer support be better, of course. But, after having several Sprinters, and having to pay big money to repair and maintain them, the Promaster is my new favorite. Great fuel mileage, turning radius, light feeling and easy to drive. The low floor height is helpful loading my dirt bike, or anything else. For the extra $10-15 grand for a Sprinter, it just doesn't make sense to me. Mine averages 18 mpg, which is what my Sprinters got on a good day. No more $150.00 oil changes. No more dealing with Mercedes dealers that don't really want to deal with you. No more messy diesel truck stops and the overpriced fuel. Now, if Toyota would just bring a van to compete with the Promaster and Sprinters my life would be much simpler.....2/22/17 Almost 3 years later, still enjoying the Promaster. Just went to Texas, and back, still averaging 18 mpg on gas, and no one problem. Works great for loading my dirt bike and going riding. Still have room for a couch that makes into a bed, sink, refrigerator, TV and surround sound. I am very comfortable camping!
I am surprised by some of the negative reviews here. I purchased a 2014 ProMaster, and added another last year. Just purchased our third one, a 2017. Very happy so far. Yes the driving position is unusual compared to a car, but having grown up on VW Buses, I like it. The power door locks are a bit goofy, but otherwise the van is sensible and well thought out. Compared to the Sprinter that we also own, this van feels light, but more responsive. It makes our Ford E series feel like the dinosaur it is. I like the low load floor the FWD offers , and it has been OK in the snow-no better or worse than our front engine/rear drive vans. The dealer has been great to us for both sales and service, although I do drive about 15 miles for it. Our much closer local dealer was very rude both when I went to look at the ProMaster for purchase and when we brought the Sprinter in for service (they were a Sprinter dealer at one time). It is not a Mercedes S class in terms of refinement, but it is a work van and as a work van this has proven to be a functional, reliable tool. I own a plumbing service business in Chicago, so we deal with very harsh weather changes, brutal potholes, tons of traffic, and many stops.
2500 High Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
Worst vehicle my company has ever purchased. In the shop more than its on the road. Dodge customer support is terrible at best. Problems included brakes locking up when below 32 degrees outside, side door broke and wouldn't close, headlight housing full of water when raining, engine light on a total of 20 different times each time going into limp mode and needingredients 1,000.00 and up repairs. Ended up having to write out a check for 6,000.00 just to trade it in on a different vehicle as the resale value is the worst I've ever seen.