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Used 2020 Ram 2500 Crew Cab Consumer Reviews

4.4 out of 5 stars
11 reviews

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Pros
Cons
1 out of 5 stars

Expensive truck cheap customer service

Justin , 05/14/2021
2020 Ram 2500 Tradesman 4dr Crew Cab SB (6.4L 8cyl 8A)
34 of 36 people found this review helpful

I bought a brand new 2020 Ram with the 6.7 diesel. The truck ran great for the first 9,000 miles. Then I noticed a noise in the drivetrain when going from drive to coast. I took the truck to the dealership and they couldn’t find anything wrong. By the time the truck had 15,000 miles on it there was a noise all the time. I went back to the dealership and this time they agreed there was a problem. First they replaced the transfer case, that didn’t fix it. Next they re-flashed the computer, that didn’t fix it. Now they have the transmission out of the truck. The truck has been down for 40 days so far and they have no idea when it will be fixed. I contacted Ram customer care, complete waste of my time. Ram customer care is telling me 6-8 weeks before they will do anything about it. So much for customer service. Currently 4 of the 5 vehicles sitting in my driveway are Chrysler products. This is the last Chrysler product I will ever buy. The quality is absolutely terrible and the customer service from Ram is even worse.

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5 out of 5 stars

Power and Comfort w/a sprinkle of Efficiency

John C, 12/02/2020
2020 Ram 2500 Tradesman 4dr Crew Cab 4WD SB (6.4L 8cyl 8A)
10 of 12 people found this review helpful

This truck exceeds my expectations, I pull a 11500lb skid steer and with the correct trailer it’s safe and easy to get to the job site. Brakes are solid, interior is amazing, comfortable. Couldn’t be happier.

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5 out of 5 stars

Powerful, comfortable ride

Vicki, 07/07/2020
updated 07/14/2022
2020 Ram 2500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
15 of 20 people found this review helpful

We are campers and spend lots of hours driving in our truck. The Ram provides a quiet ride with a very comfortable cab. After 2 years we are still completely happy.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Very Comfortable ride

Pejay, 05/17/2020
2020 Ram 2500 Laramie 4dr Crew Cab SB (6.4L 8cyl 8A)
19 of 30 people found this review helpful

We drove most trims yesterday including the Big Horn 3500 and 2500 Laramie. I may not be a truck guru but me and my husband have had a few. The Laramie 2500 short bed won hands down. All the bells and whistles, wow even heated and cooling seats. These seats have the comfort of a recliner. My husband was extremely impressed by a bunch of stuff I don't understand. He is a life long Dodge truck owner. Win win all round. Take this for a test drive. You will fall in love like we did.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
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4 out of 5 stars

Great Truck/Over priced

Somewhat happy Ram owner, 05/06/2020
2020 Ram 2500 Tradesman 4dr Crew Cab SB (6.4L 8cyl 8A)
9 of 18 people found this review helpful

If you are looking for a work horse of a truck, look no further than the Ram 2500. I don't believe these trucks are worth what they are charging but as a tradesman I have no choice.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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