Used 2016 MINI Cooper Hatchback Consumer Reviews - 8 Car Reviews | Edmunds

2016 MINI Cooper Hatchback Consumer Reviews

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Fun and function
2 of 3 people found this review helpful
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By Katie
on

Vehicle

2016 MINI Cooper Hatchback S 4dr Hatchback (2.0L 4cyl Turbo 6M)


Review

Love my mini. Drives like a sports car but has back doors for convenience. I can even fit my 65 lbs lab back there! The car drives so smooth and I can zip around anyone even on hills. Acceleration is great. Not to mention it looks badass. Great design with the large middle screen and the odometer above the steering wheel now. Can’t say enough good things about it.


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Excellent car
8 of 15 people found this review helpful
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By Jim cannady
on

Vehicle

2016 MINI Cooper Hatchback 4dr Hatchback (1.5L 3cyl Turbo 6M)


Review

I narrowed my choice to the Mini and a VW GTI. After reading numerous reviews and test driving both my decision came done to which was an adult car. The GTI just felt like I was borrowing a teenagers car. The Mini, while sporty, is something that a 50 year old can be seen it without looking odd.


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Watch out for MINI customer service
49 of 54 people found this review helpful
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By fchadly
on

Vehicle

2016 MINI Cooper Hatchback 2dr Hatchback (1.5L 3cyl Turbo 6M)


Review

Update 19FEB18
I wound up selling the car as it just was not to my practical use of going back and forth to work anymore. Our family only needs one good vehicle with one payment which our Ram 1500 crew cab serves us very well. There was no maintenance issues or anything when I got rid of it, but for what I was paying monthly it was just not worth keeping anymore when I can get by with a $2000 car.

The car runs drives great and is surprisingly smooth going down the highway at 80mph for a short wheelbase auto. My problem with MINI is their customer service after the sale. So my wife and I get 60mi outside the Dallas dealership and decide to set up the Sat radio that supposedly came with the car. After fumbling with the radio trying to find the "Sat" setting, I called my sales person back to ask where the setting was, he said he needed to call me back. A few minutes later we were informed our car is "Sat Prep" which means me as the owner has to take the car in at MY expense, buy a $150 Sat code followed by $700 to install software in my factory NAV headset. This was not explained to us prior to leaving the dealership. When we called the sales manager back to get this worked out, it was an instant "there is nothing we can do, we should have worked it into the original deal". So at that point when it came to the survey about the dealership, I wrote what happened and in a couple of days got a call from a Dewey Gatts customer relations supervisor on my voicemail to call him back. And so I did not once, but three times over the course of three days with no phone call back. Got a hold of another customer service rep who we again laid out our issue too and she sounded promising of helping out. She said if you have not heard anything in 24-48hrs call back. Again I called Dewey Gatts POC, and again straight to voicemail, so I called again, got another rep "Tara" who was quick to just say what Sat Prep means and that their is nothing they could do. I posted on MINI USA the following: "so there In addition to our previous post about some misleading advertisement about Sat Radio on our new car, we have been back and forth with MINI customer relations since we have not been able to get a call back from our case manager Dewey Gatts. We have waited the 48hrs to hear back on our case since Dewey Gatts will not call us despite the 3 different times I left my number on his voicemail to call. When we asked the customer relations rep named Tara who the relations supervisor was so we could get some resolve on our case (at this point she started telling us there is nothing they could do), she could not tell us who it was, Tara kept telling us the next level are all supervisors. What?? All departments regardless of business type have ONE person/manager who is in charge and then that Manager has someone s/he has to answer to as well. You mean to tell me you cannot tell me who your own boss is? or who your boss' boss is? MINI you have something seriously wrong in with your customer service reps if they cannot tell me who their direct line of supervisors are much less can provide a phone contact. MINI has put a huge damper on my "Motoring" experience. This type of customer service shows what MINI USA's true colors are in order to resolve an issue. If anyone is thinking of buying a MINI, you better have your homework down on what you want because MINI will use any misinterpretations to their advantage and continue to blow you off until you give up. The absolute worst customer service I have ever dealt with. I so should have bought a Fiat 500 or Chevy Spark that I was looking at in conjunction to this car. I know Ford, Dodge, and Chevy customer relations at least make an effort to right a wrong. MINI you have just lost a customer, we were planning to trade our Ram 1500 in next year for a Countryman but that will absolutely not happen at this point, I will stick with American or Japanese for next purchase".


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Out with the Tundra, in with the Mini
3 of 10 people found this review helpful
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By Barry
on

Vehicle

2016 MINI Cooper Hatchback S 4dr Hatchback (2.0L 4cyl Turbo 6M)


Review

I have had my Mini a year now. I continue to be very impressed with the handling and the quality of the interior. Everything feels well-built and solid. The turbo is smooth and the brakes are nice. Loving the hatchback.


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So in love with my new Mini 4 door Hardtop
7 of 12 people found this review helpful
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By Mangolover
on

Vehicle

2016 MINI Cooper Hatchback S 4dr Hatchback (2.0L 4cyl Turbo 6M)


Review

I've only had the car for a couple of days but so far it's the best car I have ever driven. It's so much fun to drive! The attention to detail is incredible and it only took two times driving the car to learn most of the features. I can't wait to learn even more.


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