Used 2011 Mercedes-Benz E-Class Consumer Reviews
I purchased a 2011 E350 Bluetec with 80k miles. I did some research before purchasing and liked how the Diesel engines seem to take on lots of miles with out too many issues. I knew, however, that there were some issues and made a budget on how much I wanted to spend for the car and how much I expected to pay in the potential issues. That was probably the best thing I did. The Diesel engine for this year had two main issues that I came across in my initial search. The rear main main seal leaks as well as the seals or gasket on the oil cooler. Unfortunately for me, those were the first two things I had to replace... it was not unexpected but it would have been nice to have left the money in my bank account. The parts were relatively inexpensive but the labor cost was... well let's just say the mechanic I took it to was more than happy to do the work. I ended up spending about $2800 but that is far less than what it would have cost had I taken it to the MB dealership. That issue aside, the car is solid and drives extremely well. It's not a sports car but it is as fast as I need it to be. I drive primarily on the highway so 0 to 60 is not very important. I currently am averaging about 34 mpg. If highway traffic is light, I can get as much as 38 to 39 mpg. Heavy stop and go highway traffic and I am getting about 25 to 27 mpg. My work commute is over an hour so the time I leave from home or work does affect my mpg. Road noise is almost non existent... if traffic is light, I set the cruise control on 75 mph and just zone out to the road ahead. The day Mercedes sells an autonomous driving car will be the day I fall a sleep in the back seat. My wife drives a 2006 Lexus GX470 and it's not as quiet as the Mercedes. That being said, The interior is comfortable but it's not as comfortable as the Lexus GX470. I test drove the 2012 version of this car with the "real" leather seats and I could swear that the seats feel different (i.e. more comfortable) but I chose this one with the "fake" leather because of the price. The layout of the interior is good. My only issue is that the air condition controls feel too low in where it was positioned (a personal preference) and the cruise control seems out of place. I initially thought I would not like the position of the gear shift but after a while it did not bother me at all; I also thought that the knob in the center console would be annoying to use for the phone, radio, navigation but to the contrary I like it more than a touch screen. I really like this car and have been quite satisfied with almost all of it's features. It is not my first luxury car to own (it's my 4th) but is the first Mercedes I have owned. I will add, though, that maintenance is expensive. In fact, unless you can afford a good trustworthy mechanic, I would recommend you become a weekend technician. This means doing your own fluid changes (particularly the oil), minor engine repair and maintenance. My father is a retired Diesel mechanic so there is some advantage for me in owning this car but there are some things I just do not have the time for. Like the repairs I mentioned earlier. I left the car at the shop for 3 days on those two repairs. Funny thing is, I know how to do the job but I am not a certified technician that does stuff like that on a daily basis. If i can't do it myself over a weekend, then I have to go my mechanic... or I should say, my dad's friend who runs his own repair shop. Update: 19Sep2017- Still love the car... but still am going with what I previously stated. It is not cheap to maintain. Even as a DIYer. I change the oil every 6,000 miles rather than 10,000 using full synthetic but after some research on the Mercedes Bluetec engines, I use 10w50 or 10w60 oil in the hotter seasons. 0w40 or 10w30 in the colder season. Texas is generally hot so I primarily use the heavier weight oil. I read a Mercedes technicians blog who indicated the engines run hotter than normal despite what the dealership may say. Using only the recommended oil at the recommended oil interval change may actually cause damage to the engine causing excessive build up of oil sludge. If it's under warranty... dealership will fix... but if there is no warranty, you either have a giant brick or you fix it yourself (or your very happy mechanic). Either way, preventative maintenance goes a long way. Update: 9/23/19 Car still runs well. Stopped switching oil weights and have since stuck with the MB 229.52 recommended motor oils. The reason... soot really accumulated on the heavier oils. I replaced the EGR Valve because of it but in hindsight I may not have needed to. There is a cleaning process I go through on the intake and the DPF to avoid excessive soot and carbon. I do it before I change the oil. I’ve also installed an oil separator (oil catch can), which seems to work alright. I know it’s doing something cause I get better highway mpg (averaging 37 vs 34). Otherwise car runs well... I’m over 172,000 miles.
Have had two Lexus ES350 and one RX350. All were nice, but the RX wasn't the good quality as expected, and was boring. My wife loved the RX, so it took some prodding to change. So far we have 900 mi on the MB E350 and it is much more fun to drive with good quality. Will likely miss the Lexus free maintenance, but this car seems worth it. Very quiet, great music system, nav, etc. The panorama sunroof sold my wife, but it uses a screen to keep out sunlight instead of a solid cover. So in Texas the screen allows some heat through. Keep that in mind. A/C is extremely cold though, so no worries. The Command interface works well for me. Transmission lever is cool but different.
I purchased my 2011 Mercedes e350 blutec(diesel) 3 years ago and I will never purchase another Mercedes again. I have totally lost faith in this brand.. I have spent over $7,000 in maintenance cost on this vehicle in 3 years.. The timing chain broke at 60k miles and just two weeks ago the motors mounts had to be replaced at 109k miles.. I picked the vehicle up and within 4 hours the motor threw a rod and now I'm being told from the Mercedes Dealership it will cost $17k to replace the motor.. I lodged a complaint with Mercedes Benz(Corporate) today and advised them of all of the issues I had with their product. I explained that I would have never thought in a million years a Mercedes Benz diesel motor would go bad @ 109k. I would expect at least 200k to 300k life out of the motor if not more.. The customer service representative advised me someone from corporate would call me tomorrow to address my issues/problems..
MB has produced an exceptional car with the near perfect ingredients of sport, luxury, comfort, convenience, and versatility. I have admittedly drank the cool aide on top down motoring. This is my sixth convertible (1964 Corvair Monza Spyder, 1966 Corvair Corsa, 1978 Fiat 124 Spider, 2001 SLK350, 2006 SC430). My assessment is based on those and other driving experiences (I've driven many other great convertibles: Mustangs, Corvettes, Porsches, BMWs, Audis). I have less than 10k miles on the car and yet I find myself inordinately happier with each passing mile (a first for someone who is considered a total car [violative content deleted], buying more than 30 new car over the last 25 years, yes my wife is encouraging me to get therapy).
This is my 6th Benz since '88, and my 4th convertible. It is a major step up from the 2 CLK's I owned (03 and 05), and it is, naturally, much more car than the 07 SLK I traded in for this one. The quality of all the interior materials and finishes is excellent, the top works smoothly and quickly, and when closed it rides extremely quietly for a soft-top. The navigation system is vastly improved over the horrible SLK system I endured for 3+ years (which was an insult at over $2K), and, surprise!, the Germans have figured out cup-holders finally! But seriously, it is a solid, extremely well built car.