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Used 2021 Mazda CX-9 Consumer Reviews

4.3 out of 5 stars
36 reviews

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2 out of 5 stars

Don't understand everyone's love of Mazda

Chaser, 04/19/2024
2021 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
5 of 5 people found this review helpful

Like the title says, I really don't understand the love of this vehicle other than that it depreciates quickly so you can get a lot of features for less. Wish we could go back in time and pay the extra for a Highlander. The CX9 is large on the outside (over 199 inches and a Grand Highlander is only 201 inches), but interior is super cramped. We only have one kid, so thought we were okay when test driving but small interior has proved challenging on multiple occasions. Also, the car has a crazy weak HVAC system and the car never feels cool - just have a fan blasting at near high speed (super loud) trying to make you think you are cool. Also, the lack of vents in the third row is criminal since the AC can't even cool the first two rows adequately. We also have the infamous oil consumption and suspension rattle. While Mazda's are known for their zoom zoom, you acceleration is lack luster unless you floor it past the pedal click to get full acceleration, but with the oil consumption, don't want to drive it hard and cause the valve gasket seal to fail (unfortunately our vin doesn't quality for the TSB). Let's just say, I'm looking forward to unloading the car soon even though there will be a large depreciation hit.

Safety
2 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

A must try , look an buy!

Frank, 09/28/2021
2021 Mazda CX-9 Touring 4dr SUV (2.5L 4cyl Turbo 6A)
7 of 8 people found this review helpful

So here's the deal . We've owned our 2010 Mazda 3 for 11 years without one single problem . SO I needed a 3 row 4WD ... Ie. Colorado winters to drive the grand kids around . Looked at numerous models an not one lived up to the CX9 for comfort, looks , affordability an most of all driveability. We chose the touting with upgraded paint , captains chairs an 12 speaker Bose sound system . Am I happy...yes . Go drive this 4WD beauty an you will be too!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Better than I imagined it would be

David G, 07/04/2021
2021 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
7 of 8 people found this review helpful

I have a lot of faith in Toyota’s products but I must say this Mazda is a solid vehicle - reliable reliable reliable. That’s what matters most to me. Our 2016 CX9 has had zero problems, it’s a blast to drive (for what it is, a fwd crossover), gas efficient, and looks absolutely beautiful (again, for what it is!). Highly recommend

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Great driving car

Mochi Inu, 06/08/2021
2021 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
6 of 7 people found this review helpful

I really don't know why more people don't buy this car. It has "zoom zoom zoom"! Engine has lots of torque and car handles really well. It is a great value compared to the competition.

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2 out of 5 stars

The part just fell off

Cole, 12/07/2021
2021 Mazda CX-9 Touring 4dr SUV (2.5L 4cyl Turbo 6A)
17 of 23 people found this review helpful

The drivers side plastic rear mud flap/tire well over assembly fell off on highway. I brought it to the dealer and he said it happens all the time. It’s a $189 part plus whatever labor will be. But the part is not available anywhere. Seems like Mazda should secure the piece with more than plastic. Car only has 15,000 miles. How many of these things am I going to have to buy over the life of the car?

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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