Used 2018 Mazda CX-9 SUV Consumer Reviews
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BUY IT!
Dut, 02/20/2019
2018 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
7 of 7 people found this review helpful
Go ahead - drive the competition first, then drive the CX-9. You will end up with the Mazda. Truly, this is THE best driving 3 row SUV on the market. It’s true that the 3rd row is slightly more cramped than its competitors and there is slightly less cargo room. The upsides? It drives like it’s carved from a block of granite yet the ride is incredibly smooth and bolted down. NO squeaks or rattles. Interior noise levels are remarkably low. Interior materials are second to none and rival the Q5’s, let alone the Pilot or Highlander. Plenty of power from the turbo 4. I wouldn’t call the acceleration “stellar,” but it’s more than adequate with almost no perceptible turbo lag. Possibly the ONLY two things Mazda could improve upon? 1) The resolution on the rear camera - It’s granular and not nearly as crisp as the competition. and 2) The lane keep assist feature. Although it alerts you effectively when you are departing your lane, it does a pretty poor job of centering you within the lane. Contrary to most automotive journalists, I think this particular safety nanny should be more aggressive. Mazda knows it has a superior product and they have priced it as such; virtually no incentives to buy or lease it. But trust me - this vehicle is worth it.
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Luxury Car Features at Mainstream Prices
Scott Cuellar, 07/31/2018
2018 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
10 of 11 people found this review helpful
Finally landed on this as a replacement to an aging XC90. My wife isn’t much of a car person so we didn’t seriously consider the upscale Japanese brands. There are bigger crossovers, like the Pilot and Highlander, but we liked the styling on this. Honestly, if you covered up the badges on the inside and outside of this car, you might not see a difference with something that cost 30 or 40 percent more. Yes, it’s that good. It handles and steers like a Mazda and I’ve never seen so much low-end grunt from a 4-cylinder. The interior is beautiful, feels and looks expensive - love that the second row seating adjusts fore and aft a good deal, so you have nice leg room most of the time unless you need to scoot the seats forward to make a little room for the third row when in use. The Grand Touring has pretty much all the technology goodies one could want - and the heads-up display on the windshield is worth the price of admission. I have a 2013 Mercedes GL that is more luxurious but lacks much of the technology on the Mazda. Only real complaints are with the infotainment. There is no Apple Car Play (yet) and the graphics on the GPS system are about the worst I have seen - monochromatic and lacking in resolution.
2018 Mazda CX-9 for sale near you
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- Touring 4dr SUVMSRP: $20,595175 mi away
- Touring 4dr SUVMSRP: $16,850167 mi away
- Grand Touring 4dr SUVMSRP: N/A37 mi away
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Spider Cracks on screens
Adam M, 07/23/2022
2018 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
6 of 6 people found this review helpful
I have owned 6 (out of 7 total) Mazda cars, and yet they don't seem to care to lose me as a customer due to faulty equipment in their cars. I have major "Spider Cracks" in both the left and right top corners of the navigation screen that continue to spread, creating larger blind spots while in reverse. This is an issue that Mazda is aware of and impacts many models from 2014 until 2019. Even though this may not be considered a "safety feature" in it's traditional form, it has become common practice to rely on this feature while reversing the vehicle. Much like additional airbags may not be required, if they are, they should be fixed when they are proven to be faulty. Both the local dealer(Roger Beasley Austin North) and MazdaUSA refused to cover the cost of fixing the issue even though they are aware it is faulty. There is even a Service Notice that was put out by NHTSA that discusses this issue and my model (2018 CX-9) is included, however I have been repeatedly told my VIN # does not qualify. It seems that depending on who you talk to, some customer service agents will approve the fix while others will deny. Do you research before buying from this company, this is NOT just an isolated incident on a single model. If they are willing to throw away my brand loyalty of nearly 27 years, they truly don't care about their customers.
SUV with great driving dynamics, but bad OEM tires
AS, 02/07/2019
2018 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
6 of 6 people found this review helpful
The Mazda CX-9 is a really sharp-looking 3-row SUV with handling and driving dynamics that put it above most others in its class. Acceleration feels pretty nice from the 4-cyl turbo too, though it feels especially susceptible to heat soak in hot weather which reduces performance. My main complaint is Mazda's choice of Bridgestone Ecopia tires as they perform very poorly in wintry weather. Every roundabout and turn requires me to practically crawl through them in order to get through safely which is in stark contrast to my experience in other vehicles with better all-season tires that inspired much more confidence in snow/slush. Mazda's AWD system is pretty good, but it can't compensate for all situations where the Ecopias otherwise perform so poorly and even unsafely in the winter. The Ecopias that came on my CX-9 have really marred my experience with the vehicle in this wintry weather we've had this year. Reviews of the SUV-specific Bridgestone Ecopias online agree that they perform poorly in the snow. It's like Mazda gave me all this great hiking gear for traversing a mountain but then handed me ballerina slippers for my feet. This is primarily why I gave safety 3 stars as the vehicle has lots of safety features, but bad tires render a lot of those features less meaningful. Bridgestone is at fault for making bad tires, but it'z Mazda's fault for putting them on the CX-9. The infotainment is okay at best, it's pretty sluggish to boot up but works fine after that. The rearview camera is pretty basic and it'd be nice if the guide lines moved to show where the vehicle is going as the steering wheel is turned. Negatives aside, this vehicle really feels smaller than it is when driving it and that helps it feel more sporty and really highlights Mazda's focus on the driving experience, which I really appreciate. The CX-9 has been a wonderful family vehicle and the third row has been nice for occasional use when I have family in town. It's overall a great family car that drives very nicely but it also comfortable for longer highway trips. Any time the weather is warmer, the CX-9 shines, but I recommend that you really think about the cost of a better set of tires before buying, especially if you live someplace where it snows.
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Good Family Mover wish I could give it 4
Sam M, 12/27/2019
updated 06/29/2020
2018 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
16 of 19 people found this review helpful
I bought my Mazda CX-9 Grand Touring in July 2018 and now that I have run it in for some time. I felt it important for me to write a review on Edmunds since I used their recommendations and customer references to buy my cars. What I like 1. Love the Heads Up Display (HUD) except some luxury cars none in their capacity have this. It provides me navigation and keeps me on speed check as the limits are visible on the display 2. Stable car and hugs the road. Feels very nice compared to the instability and bounce of other Japanese cars 3. Best 3rd Row seating among the mid size family SUVs I saw. I am 5’11 and about 190 Lbs can comfortably sit behind. About 2 members can sit comfortably 3. Love the entertainment system on Bose 4. Decent fuel economy 5. I have serviced my vehicle on time always as per schedule and had no major expenses or recall 6. Great seat heating and power options on second row Not so Good 1. The CX9 is very laggy when cold and at the initial start. Gets smooth and peppy as the turbo kicks in 2. I feel it is underpowered although the turbo tries to compensate and does a good job specially on Sports mode. I would have like an optional higher capacity 3. The OEM Bridgestone tires suck on snow and bad weather and the wear has been abnormally high compared to some of my other friends other make SUVs 4. I got the Mazda team to fit in the Apple / Android Car play and that has been quite slow to get loaded and is glitchy 5. Would have loved to have some vents for the 3rd row Overall I am happy with the running of the vehicle and it has not given me much of a problem. The dealer in my town is small and pretty bad. I service it at a large dealer about 15-20 miles away Update end of June 20 After 2 years with the car. I have the seat heating failing and glitches on infotainment. The dealer mentioned that they cannot fix it and that’s the most heat it will generate. Now my drivers dealt heats much more and the passenger seat is lukewarm. A truck spit out a large stone on the frit and it cracked it. Took me two months to get an OEM replacement. Not had any issues with engine or performance till now. Knock on wood. Bottom line is that when its new its fine but when it starts getting old there are issues with reliability on tech and specially in the very areas where you paid more over the base model. My wife owns a Lexus and she has not a single issue even without complaints the dealer replaces stuff like mats etc routinely. I am beginning to feel it is worth the additional cost when I paid $45K for the original CX9 Grand Touring trim. It loses value fast and starts giving nagging problems. Mazda has lost a strong fan in me. I would reconsider getting a CX9
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