Used 2016 Mazda CX-9 Consumer Reviews
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moving up in style
Scott, 08/02/2016
updated 08/14/2023
2016 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
12 of 12 people found this review helpful
Just traded my 2010 cx9 for a new signature this car is amazing much better then the old one a lot quicker the turbo is great no lag at all. taking it on vacation next week I will check the mileage only issue is that the drivers power seat doesn't have enough adjustment also miss doesn't tell you what gear you are in. only in manual mode. this is the best 7 passenger suv under 45k for driving, style, comfort you could buy. I could drive this car all day long its is so nice.
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LOVE IT!
R. Russell, 09/27/2016
updated 04/06/2018
2016 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
25 of 27 people found this review helpful
This is another update. I am still pleased with my cx9. I havent had any major repairs and i shouldn't, being as though its a new car. Infotainment system needs work, it goes black a few times a week. I restart the car and it comes back on. Its Kind of annoying especially if I'm using the navigation system. The usbports in the front console do not charge my galaxy S8 or the four iphones that use the port. I am updating my review, on my 2016 CX9. After 5 months, Mazda was able to fix the defective part on my car. For our troubles and the 8 plus visits to the delearship, over the course of 5 months, we were offered compensation, which we accepted. Today I am pleased with how my CX9 in operating and noise Free! I purchased the CX 9 on June 23, 2016. I was in love & I had no complaints. I have driven Mazdas before they handle well and are fun to drive. However with this model, I am experiencing a squeaky sound coming from the rear of the vehicle, starting the end of July 2016. I took the car to dealer they fixed the car... stating it was the rear suspension and they tightened everything up. The following day the noise came back. On August 12, 2016 I have an appointment to come in, this time its the chassis bolt(whatever that is) After fixing the car, my husband and I drove with the mechanic who worked on my vehicle the noise was gone. I felt relieved. I drive home...only to pull in my driveway to hear the noise AGAIN! This time I immediately phone the dealership they tell me they are not gong to have me come back in because they have no idea what it can be and they are going to get in touch with Mazda to see how they want them to handle this. I continue to drive my cx 9 while I wait to hear back from the dealership. I receive a phone call stating that Mazda knows what the problem is, its a defective part (I believe the bushings) and that the noise appears after the car reaches 500 miles the defective part wears out and that they have to develop a part and test it out. I was told my options are to wait(they assured the vehicle is safe to drive and no further damage is being done) or come in to get the part replaced with the original defective part. I chose to wait, being as though, the part was to be developed in three weeks (ha!) well three weeks come and go & the noise got LOUDER! I mean left turn, right turn, reverse and bumpy roads the noise was louder than the music. So I decide since the part still isn't ready... to have the original defective part replaced because at least I wouldn't hear the noise for the next 500 miles. WELL that part was replaced on September 26, 2016 and the noise is BAAAACCCCKKK! Not as loud as it got while driving the car but its just as loud and annoying as I originally reported. This has me feeling that mazda has not a clue as to what the problem is. I sent a certified letter to dealer & mazda this morning and will wait for the outcome. I think I have a LEMON! I have been flagging other CX9 drivers down and no one but I seems to be having this problem.
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2016 Mazda CX-9 for sale near you
3 of 26 listings
- Signature 4dr SUVMSRP: $18,495138 mi away
- Signature 4dr SUVMSRP: $16,499120 mi away
- Grand Touring 4dr SUVMSRP: $13,50074 mi away
See all 26 listings
1 year update... Researched for 6 months
Mazda Newbie, 07/11/2016
updated 07/11/2017
2016 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
31 of 34 people found this review helpful
UPDATE after 1 year of ownership - I've driven the vehicle 14,500 miles and little has happened to change my initial review. This vehicle remains a joy to drive. We've had a some family members move about 300 miles from home and we make the trip monthly. The Mazda Radar Cruise Control works well in city traffic as well as construction zones. It's a bit over responsive if someone is exiting an interstate at a greatly reduced speed - but if you notice that happen you can accelerate to maintain your speed. The driving dynamics have not diminished in the least in the past year. The Bluetooth connection issues that I was having were not a fault of the Mazda Infotainment system but they were a bug in my Google Pixel device. Now that that has corrected itself I am pleased with the Bluetooth as well. The navigation system remains a bit clunky for destination entry. It is rumored that Android Auto and Apple CarPlay will be a part of Mazda's future and available retroactively on the SkyActiv technology vehicles but I am not holding my breath for that. The bottom line - I have zero remorse for purchasing this vehicle. Happy customer here! UPDATE after 6 months of ownership - I've been the proud owner of this vehicle for over 6 months now. I have only discovered one negative in the car that is infrequent but still happens. The Infotainment system is a bit buggy at times - my new Google Pixel will sometimes not connect as a Bluetooth device. The navigation system is sometimes challenging to program and that can't be done while the vehicle is in motion. My suggestion would be that Mazda focus on Android Auto or Apple Car Play and bypass their own attempt at navigation system development. That being said... The driving experience from behind the wheel continues to amaze me. I'm so impressed by the handling and feel of this 3 row SUV that feels like you are driving something quite a bit smaller. The passive safety features are above grade. We've had a decent ice storm with incredibly slippery untreated roads and the CX-9 handled ice really well - I wouldn't have wanted to be in any other car. I never notice the transition to 4WD from FWD when driving but I know it is working. That transition is seamless. Mazda Radar Cruise Control works well as I've used it and the auto bright/dim headlight feature is really good for rural night driving. I am impressed by the responsiveness of the 4-cyl turbo - even when I 'need' to pass at highway speed. The motor produces more power than I should ever need. I've seen criticism of the horsepower number but I've never not had enough. 2/3rds of my driving is in an urban setting, so I'm ok with my fuel mileage number also. Would I purchase this vehicle again? Absolutely!! I have zero remorse! ------------------------------------------ I had been looking for a 3 row SUV for hauling my grandchildren along with their trinkets whenever they came to visit. I studied all of the U.S. manufacturers and drove the offerings from Ford and General Motors. I also drove the comparable vehicles from Honda, Toyota, Nissan, and even a late model Infiniti. All were acceptable but nothing had the 'wow' factor. I was encouraged twice within an hour time frame from 'car guys' to drive a Mazda CX-9. I knew nothing about Mazda but was willing to try anything as I had not yet found the perfect match. I'm glad that I did. I drove the CX-9 and I'm glad that I did. This vehicle had the 'wow' factor I was looking for. The exterior styling looks like a European luxury car. It's really a big vehicle - almost 200 hundred inches long - but it really doesn't look big unless it's next to another vehicle. More importantly, it certainly doesn't drive like a 3 row SUV. I cracked up when I discovered the CX-9 classifies as a 'station wagon' on my vehicle registration. It isn't my father's station wagon - for sure!!! It handles like a dream with many safety features including lane assist, radar cruise control and smart brake assist. The instrumentation for navigation is intuitive after learning the basic features of the 'joystick' that explores the infotainment system. The factory sound generated by the Bose speakers is really good. I enjoy the 'heads up display' now that I have it tuned properly for my height (6'4"). It lightens significantly when wearing polarized sunglasses but it is still visible. The 4 cylinder turbo gets off the line much more quickly than I need it to and there is plenty of power for passing. Shifts are noticeable but not overly dramatic. I was also pleased with the price point of the Mazda. The price point was also best in class compared to similarly equipped vehicles - and none of the other vehicles I drove had the 'heads up display' or the 'wow' factor. I haven't owned it long enough to provide an accurate reliability score but I'm impressed overall in the first month of ownership. I'm looking forward to a long relationship with this one!
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Luxury for a non-luxury price
VC021993, 07/30/2016
2016 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
10 of 10 people found this review helpful
I have been shopping for a third row SUV for a few months now and have been looking at the Q7, MDX, Q60 and the Pilot. The CX-9 by far has the best look of them all and the technology you get out of it for the money is amazing. Ride is very comfortable, quiet, and sporty. Literally stands behind what is said as being a driver's SUV. It gives you the feeling of wanting to take it out for a spin for fun. Now the power of 250hp is a bit less than the competition but not by much. The torque is at 310lb-ft which engages at 1700 RPM so instant power for your everyday driving. The CX-9 is definitely built for your regular everyday driver which is why this is a BIG score for Mazda. On top of it all none others get the gas mileage this one gets either. 21city/27hwy. Give it a shot, compare it yourself and you will be impressed.
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First Mazda
Dan Smith, 12/31/2016
2016 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
15 of 16 people found this review helpful
My last few vehicles were a Jeep Grand Cherokee Limited and an Acura MDX. I was ready to purchase another relatively compact 3-row SUV and sort of stumbled on the Mazda after seeing pictures of the new model. I wound up purchasing a Signature model several weeks ago. Most of the positives about the vehicle have been covered in Edmunds' professional or consumer reviews; things such as the moving headlights (bend when you turn; pretty cool), great interior and exterior design, terrific safety aids such as lane warning/adjustment, etc. Here are the items you may want to consider before purchasing. 1) Between the lane adjustment feature and the vehicle being easily blown around in cross winds, this thing moves more than I'm used to. The lane adjustment feature (automatically nudges you back towards the center of the lane if you get within a foot or so of the lane marker) is constantly nudging you back to the center. That's great, until you're in moderate to heavy cross winds, which seem to move this vehicle more than most I've driven. Suddenly it feels you need to pay awfully close attention to keep the vehicle centered. I know, you should do that anyway, but trust me, it's more hands-on and white knuckle than is typical. 2) Inability to adjust the front seats to tilt up or down; previously noted by many of the consumer reviews. Let me tell you, this might be my biggest gripe with the vehicle. This thing cost ~$50k, and Mazda can't install a feature that tilts the driver's seat? Every time I slide into the driver's seat I'm constantly reminded of their inability to add this one little feature - a glaring miss on their part. 3) The screen that contains all the electronic "stuff" (navigation, audio, etc.) takes a while to fire up. My Acura fired up in 5-10 seconds; the Mazda sometimes takes minutes - frustrating when you need to enter an address and you're ready to go. 4) Inability to enter an address in the Navigation system while driving. Yes, I know this is a good safety feature - so I just use my Google GPS instead, which isn't any safer. 5) Small trailer hitch. Even though the vehicle only tows 3,500#, I don't understand why they can't place a "regular" size hitch on the back; and don't even get me started on their placement of the trailer hitch wiring harness. Get ready to wear knee pads to get down on the ground and look UNDER the vehicle in order to try and find it. 6) The A-pillars are gargantuan. Many vehicles now have very large A-pillars, so Mazda is probably in good company in that regard, but they're so large that they are truly a driving hazard. In my first few days of driving the CX9 I easily missed seeing two cars and one pedestrian. I am now particularly careful before moving from a stopped position, usually looking each way 2-3 times. 7) The heat coming out of the vents doesn't seem strong. The fan blows strong, no issues there, but the actual heat temperature is weak. I see someone else mentioned the A/C in summer is weak, which has me somewhat worried about how cool the vehicle will get this summer. If it doesn't cool off, I definitely plan on talking with Mazda corporate and either expecting them to make it right, or start talking about a different vehicle. Overall I really like the CX9, and that's after test driving the new MDX, Highlander, Explorer, Pilot and being a passenger in an X5. I would probably buy the CX9 again, as it's inevitable that there are things we don't like about any vehicle we purchase. I'm sharing this less for other consumers, and more for Mazda to see what they need to work on in their next version.
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