Used 2016 Mazda CX-5 Consumer Reviews
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MAZDA CX 5 2016 - MAZAD non-cooperation re Lemon
Tamanna Ahmad, 01/08/2016
2016 Mazda CX-5 Sport 4dr SUV w/Prod. End 01/16 (2.0L 4cyl 6M)
159 of 170 people found this review helpful
I purchased a 2016 MAZDA CX-5 at the end of September 2015. By the first week of December, with about 1,300 miles, the engine light came on and the car became sluggish and would struggle to pick-up speed. I took the car to the nearest Mazda dealership. After a few days when I called them they told me that they did not know what was wrong and they were consulting MAZDA “tech-line” to figure it out. I picked up the car a few days later but even before I exited the dealership lot the light came back on. The service advisor aked me to leave the car and informed me that they actually did not know what caused the engine failure and had to confer with Mazda again. Everyday for the next week, I got a call informing me that they had no updates, and still had no idea what was wrong with the car. The only piece of information I was offered was that the problem stemmed from an error during the actual assembly/manufacturing of the car. The following week I got the most disturbing piece of information: an employee at the dealership had crashed into my car with another. I went in to the dealership the next morning only to be told by an employee, "Sometimes these things happen." I asked for the police report of how the accident happened but they said as the accident was in their premises they were not required to have a police report. I then asked for the dealership’s written report along with photos of the accident, which they refused to provide. All along we have been in touch with Mazda Customer Service. They said they understood the situation and that were looking into the matter and considering either to replace the car or give me a full refund. But when we asked for a firm written commitment from MAZDA they just danced around the issue. I told MAZDA that not only a brand new car has a serious defect but also the MAZDA dealership crashed my car and has caused significant depreciation. At this point MAZDA said that the dealership is not cooperating with them and they have no control over the dealership. We have asked to accelerate this to Mazda corporate but they would not let us talk to anyone senior at the company above the Customer Service Rep. It is now almost 5 weeks that my car is still in the shop and MAZDA is silent hoping that I will go away after hitting a wall at MAZDA.
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11,0000mi
K K, 05/21/2016
2016 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
19 of 19 people found this review helpful
Leased a CX-5 after owning a Toyota Highlander, this being said, I'm slightly biased below. The CX-5 is so cute, got it in white with black interior, really nice design inside and out. It's really compact and fits nice in small spaces, easy to maneuver. The car handles fairly well around corners but ride quality lacks. I try not to compare it to my highlander that glides over bumps and cost $10k more. But I try to actively avoid rough roads because it feels like I'm going to break something it's so jarring. I've owned Mazda before so I know this is how they tune their suspensions but it wouldn't hurt to add a little more cushion in my opinion. So far I've had only a minor issue with my radio losing all my presets and resetting itself, was reprogrammed by dealer under warranty and fix it like 80% of the way. Backseat is tight especially with two car seats and you can forget rear facing seats without having the front seats all the way forward. Cargo area is average sized but works. Love the AWD! Factory tires are junk and loud (yokohamas) but I'll be getting new ones. Right now I drive 70% city 30% highway and get 24mpg average which is mediocre. Much more fun to drive than RAV4 and DEFINITELY more fun than CR-V. I like it but don't know if I'll keep it due to how small it is.
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2016 Mazda CX-5 for sale near you
3 of 141 listings
- Grand Touring 4dr SUVMSRP: $21,99092 mi away
- Touring 4dr SUVMSRP: $15,9982 mi away
- Grand Touring 4dr SUVMSRP: $12,73881 mi away
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Replaced Wrecked 2015 CRV
19sandyman, 01/20/2016
updated 07/31/2018
2016 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
30 of 31 people found this review helpful
In early December, our 2015 Honda CRV was hit from behind and declared a total loss. On our way to purchase a 2016 CRV, my wife and I decided to check out the 2016 Mazda CX-5. Both vehicles are highly regarded, but we were curious about the Mazda. Our sales person was great and arranged for us to drive a 2016 Honda CRV and 2016 Mazda CX-5 back to back. Both vehicles are nice, but for us the Mazda is just a superior vehicle. By the way, if you are considering the Honda, the excessive vibration issue in the 2015 CRV is real. Honda says it has fixed it in the 2016 CRV. However, after driving it during the back to back test drive, I'd say the vibration is reduced but still present. The Mazda on the other hand is vibration free! In fact at idle, it is tough to tell if the CX-5 is even running. After this comparison test drive, we happily chose the Mazda.
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Getting my dad into a safe & sporty vehicle
Helpful Son, 01/01/2016
2016 Mazda CX-5 Grand Touring 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
17 of 17 people found this review helpful
Was looking for AWD with all the safety features as my dad gets older. My brother and I did the research and it came down to a Suburu Outback or the CX-5. Outback seems to have issues with oil usage and since my dad was driving a Mazda it became an easy decision. The car handles so nice, AWD was used on mountain gravel roads and performed great. Acceeleration is crisp especially for a 2.5 engine. Fuel economy is really good. We all love the safety features and my dad is super happy with the CX-5. He made sure all the family got to test drive it. Some of the controls are tightely bunched together and entertainment controls are down by the gear shift. It takes some getting used to but are logically employed.
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So So So So SO HAPPY!!!
Julie Staley, 01/07/2016
2016 Mazda CX-5 Grand Touring 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
16 of 16 people found this review helpful
I test drove pretty much everything in this class and price range. I decided this was the one I wanted and dreamed about it for 6 months. I finally bit the bullet in November (having driven my Honda Civic for 10 years), and I have not been disappointed with anything. I admit that it could have slightly more power on acceleration, but weighing all the positives, this is just a teeny, tiny minor thing for me. It feels very luxurious, and the electronics controls are so awesome. You can change what you want without even looking. I was going to get the Touring, but my husband convinced me to get the bells and whistles, and I am so glad I did. The heated leather seats are incredible, and the Bose speakers take the boring out of my drive to/from work.
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