2024 Lincoln Navigator Consumer Reviews
Pricing
Decent Vehicle, Terrible Service and Support
All the hype of owning a Lincoln and the service that comes with it falls through the cracks the moment you need help. Lincoln offers to pick up your car for service to their nearest dealer. True? No, it is not true (at least in my case and I live in a populated 4 million resident metro). Lincoln stands behind their cars with great service. True? No, it is not true. Called in for service a few months ago and they said I would have to wait 6 MONTHS to be seen to fix a faulty rear seat entertainment screen on a brand new Navigator. I called Lincoln for help and they said to talk to their internal 'Lincoln Play' team. The call transfers straight to voicemail for some 3rd party company that makes the screen. Did they return my call? Nope. Never. Not once. A few months passed. I called Lincoln again for help. They said they would call the dealer. They called the dealer and the dealer said it would be a month and a half to be seen now and no, they would not pick up my vehicle as advertised. They are now calling local Ford dealers to see if they can help with some measure of hope that a Ford service department can figure out a Lincoln proprietary issue. I appreciate the willingness for the Lincoln agent to help, but his hands are tied by their dealer network not being willing to provide any level of reasonable support. Think I'm wrong? Give your local Lincoln service team a call first before you buy from them and ask how long it will take to be seen for your Lincoln. It might change your perspective on the service promised to you. Currently, I am still waiting for support on both a seat belt issue that keeps unlocking itself and a rear entertainment system that only occasionally works.
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Over Priced for what was offered.
This is my second Navigator. My first was 2018. I waited over a year and a half to get this new Black Label Model which listed for $106,485. Ride is very luxurious and a boulevard ride. Certainly not a European ride. Interior is very comfortable and well appointed. However, it seems to have been detailed with less quality than my 2018 model. Although there are a few more options offered on this model the use of those options are in a place difficult to implement. The message option if on the road is difficult to use. The trunk button is non-descript. Reading the cruise control and other buttons while driving is difficult because of the size print. The new phone call button is not simultaneous. One needs to be a Purdue Engineering school graduate to figure out all of the seat adjustments. The radio and all of its options are a challenge. Probably the biggest surprise was the 10 speed transmission. It jumps into gear and the smooth shifting is gone. In reverse the transmission makes a high pitched whine. The driver side doors are not flush. Disgraceful! Did I mention that this car listed for over $106 G’s! I don’t engineer cars but I do drive them. I know what I like and what I do not like. Quality of my unit is below average.
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- Reserve 4dr SUVMSRP: $97,89016 mi away
- Reserve 4dr SUVMSRP: $98,88516 mi away
- Reserve 4dr SUVMSRP: $106,09516 mi away
Most comfortable suv
Pros: holds lots of people and luggage, the most comfortable and quiet ride, lots of bells and whistles. Fun to drive Cons: satellite map system commonly sends me the wrong or longest way, Lincoln doesn’t stand behind the pickup/delivery/loaner service, tires were only black for one day, not enough tint in front windows and windshield.
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2024 Navigator-Luxurious Fraud
I purchased a 2024 navigator that when driven at highway speeds had a vibrations. The car had 40 miles on. The dealer stated that the tires needed balanced. After balancing them several times, the dealer replace all four tires. The vehicle still had a vibration. After 4 attempts with two sets of new tires, the dealer recognized that this vehicle was a lemon and gave me Lincoln’s number for a buy back. Lincoln refused to buy the car back because replacing tires is not a repair (?). They had me take it back to the dealer so that a Lincoln Field Rep could trouble shoot it. After two weeks of being in the shop, they again stated that the fault was in the tires, even after they replaced the rims and tires. Their final analysis stated that the vibrations were within their acceptable range and that I should try a different brand of tires. They would not cover another change of tires under warranty and would not perform any additional work on the car. So, apparently driving a so-caller luxurious car at 60 to 80 MPH with a vibration that was felt by four different technicians is “normal” according to Lincoln. For $100,000 luxury car, I would consider this a fraud. The dealer also took other Navigators for a test ride and noted a similar vibration. Lincoln is hiding this and is assuming most people can not recognize it. Lincoln’s reputation is not what it used to be. Beware! They know about the vibration, but will do nothing about it.
Upmost luxury, but terrible reliability
We owned a 2018 Reserve L and loved it. Recently got the 2022 Black Label L adn have had nothing but problems. Last night it would not start and had to be dragged to a dealer. We have had leaks, electrical problems, and not mechanical problems. The real kicker is this very expensive automobile can leave you stranded at any moment. Unfortunately this will be replaced with another brand very soon.
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Warning: Do not buy a Lincoln Navigator!!
I have owned many luxury cars in my lifetime and this is by far THE WORST vehicle I have ever owned. Bought it brand new in April 2020. So far a wheel has developed a horrible scraping noise and the car has literally died twice. Completely. Not battery related. Died. Dead. No lights. No starter. Nothing works. They have no clue what’s wrong with it. It’s sitting at a dealership as I’m writing this review. It has to be towed in for the second time about 2 weeks ago. I have no car. No call from the dealership on what’s wrong. Paid $105,000 for a car that doesn’t run. Less than 5,000 miles. Ridiculous piece of junk. The Black Label service I paid for is non-existent. If I owned Lincoln I would really embarrassed to have sold this pile of crap to any customer. This car needs to be towed back to the factory for a complete rebuild of the electrical system.
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waited 4 months drove it for 2 days and...
I ordered 2023 Lincoln Navigator Reserve L for my fleet in early September 2022. The car was delivered to us on January 3rd 2023. It is a second Navigator in our fleet as we own 2020 with same trim and we love it. By January 5th I drove the car for bout 280 miles and went to the airport for client pick up. turned off the car and when client was ready I was trying to start the car. I tried every option with help of the dealer and car failed to start with the fab. It started with the Lincoln app but would not go into the gear. I was told by the dealer to tow the car back to them Once at the dealership a Lincoln service foreman and director of service briefly checked my brand new car and couldn't figure out what is wrong with it. I was provided a 2019 loaner from Enterprise (pretty beat up) Initially I was mad than I started to laugh as that's not what do you expect from buying a $105,000 car that lasts less than 300 miles. As of today I am still driving the rental and Im in mercy of local Lincoln dealer when and if they will run deeper diagnostics on my Brand New Car, I am very disappointed that I waited 4 months for vehicle that I love and it lasted 2 days.
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Great SUV
I have had MB, GM Tahoe and Escalade and Ford Expedition and Explorer and 3 Navigators and the new Navigators beats all hands down. Seats, engine and room plus a systems and at good price for quality. All is good but the recall caused major problem as they didn't get fixed right and left off seal and 120 miles out of town and had to get towed back to dealer. Other than that great.
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One Year of Ownership is Enough
I bought my Navigator in September of 2021. I was trading in a GMC Acadia and looking at GMC Yukons, Cadillac Escalade, and the Navigator. I wish I hade made a different choice. Good; - Beautiful. The lights are awesome, makes the car look like a piece of art at night. - Comfortable with plenty of room for my family and dog. - Lots of modern technology. - Rides nice most of the time. Bad: - For the price, I expected a higher level vehicle on par with a BWM or Mercedes. - The technology, while plentiful, is faulty. Weird things happen all of the time like one day my radio stations were no longer saved. Another time the main control screen just didn't turn on. I had to call the company and run through an hour long reset process because the car wasn't recognizing my phone or key properly. - The radio reception stinks. I live near a major city and rarely get an HD signal. The tech told me it's the radio stations fault. Really? All of them? - The backup camera is constantly covered in water or dirt and I can't see what's behind me. Poor design. - You can't operate some of the basic functions for the heat or air conditioning without going into the touch screen. - The second row center console cup holder is on the floor level with a weak latch so every time anyone gets in, they accidentally kick it open so it's always open. - On the highway with wind, the boxy design makes the car catch all of it and it's hard to drive. - I knew this when I bought it but the gas mileage is horrible. - The service department at the dealership feels like a Ford dealer. They had excuses for lots of things I complained about and fixed nothing. This is a luxury vehicle. They sold me on picking up my car for service yet it's frequently a month wait to have it picked up so what's the point? I've had this car for a year, it's time to get rid of it. It's not worth the price.
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Great vehicle when it's working!
I'll keep this short and sweet. I purchased a brand new 2022 Navigator Reserve L, fully loaded, in March of 2022. In the first 9 months of ownership, the vehicle was not drive-able because it was broken, for over 30 days, qualifying us for lemon law. After the last service at 9 months, the vehicle seemed to be okay until just a month ago and it died on us again. We are now pursuing lemon law relief to force Lincoln to buy back the vehicle at the full purchase price and intend to buy an Escalade to replace our Navigator. We tried leveraging Lincoln's "In Good Faith" program but they denied our claim which absolutely blows my mind as we EASILY qualify for lemon law status in TEXAS of all places. This was the first, and will most likely, be the last Lincoln I ever purchase. If only BMW or Mercedes made an equivalent sized SUV I'd be all over it like white on rice. It's a real shame, too, because when the vehicle is working, it's a dream to drive and ride in.
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Do not buy
significant vibration at highway speeds and Germain Lincoln (dealer) and Lincoln Engineering say it is "normal undesirable driving characteristic" So it's normal for them to sell a six figure Navigator with undesirable ....??? Do not buy
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1 year review & still recommend 2024 Navigator.
I now have 14,000 plus mile on the Navigator. The only quality build issue experience is the sunroof rubber seal which kept catching on the window when it is opening, making a slapping sound. The issue was fixed during the scheduled service. A note about Black Label service. I found that having Lincoln dealership pick up my car from my home, leaving a loaner car while schedule maintenance is performed, is what luxury car ownership should be. The dealership is 13 miles from my home. The SUV was returned, washed and vacuumed. Black Label provides 4 years complimentary maintenance service. I find driving the SUV easy and comfortable. The excelleration is surprisingly quick and useful in passing situations. The turn radius was also surprising small for the cars' size. Parking the " L " version in smaller lot situations is made easier with the parking sensors and cameras on board, (especially the overhead view). I have not tried the " parking assist" feature. The " Blue Cruz" works well on the freeways, however, frequently alerts you to put your hands on the wheel. I believe the Bay Area driving has many changing challenges ( Hwy construction improvements) for Blue Cruz system. One year of ownership has confirmed that the Navigator is the right buying choice the reasons mentioned below. After researching several SUV’s, including Mercedes GLS 450 & BMW X7, I intended to buy the GLS 450. On the way to make that decision, I test drove the 2024 Lincoln Navigator. Once inside the SUV, you immediately notice how much more room there is in the cabin area. The driver's seat is the most comfortable seat I tested ( 30 way adjustable). The wood appointments gave the cabin a rich feel. I like that Lincoln kept buttons and nobs for controlling basic functions like climate control, music volume and seating comfort. The trend with many of the competitors is to use larger digital screens to control many if not all the functions in the cabin. I like the balance Lincoln has between the use of technology and physical controls. The driver area is well planned and laid out. The decision to give the Navigator paddle shifters seems out of character for the vehicle. I don’t regard this vehicle has a “sports” suv, especially for the size. Having said that, it’s rated at 5.3 seconds 0 -60 mph. The ride is a higher, larger presence on the road that is smooth and comfortable. I will say the Mercedes GLS 450 seemed smoother, the BMW X7 was more agile. The technology on board the Navigator made the driving experience easy and enjoyable. The second row captains chair with optional center consul made the area feel more like a lounge than a second row seating. 3rd row seating has plenty of room for adults to sit. For me, the decision came down to, larger, well appointed, comfortable cabin for me and my passengers.
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SHAME on YOU Lincoln!!!
After owning two previous versions of the Navigator (2008 and 2014), I decided to continue my allegiance and trust on the more recent Navigators that I really wanted to upgrade my 2014 Navigator. The current model looks so pleasing to the eyes and all the "hype" from advertisements about the new Navigators, I purchased a used 2021 "Reserve" with 35K miles. The first week driving the vehicle, I have already experienced several serious issues with the vehicle...too many to write down here..I also find that the interior cabin description dished out by dealers and media hype paid by the manufacturer are FALSE and deceiving. Cheap materials, Cheap leather, cheap plastic chrome, ordinary steering wheel for a 80/90K/100K vehicle. My 2014 Navigator was a much better built vehicle inside and out. Sadly I have only driven this junk for only a week...Took it to the dealer to address all the issues. TWO weeks in the shop and still under repairs... Tip for other buyers..do your homework...research NHTSA for recalls, search the web for other owners who have experienced concerning issues with this vehicle, check the VIN for past issues; Use car websites for detailed history report. Use the Lincoln website for VIN history...TEST DRIVE, have a mechanic check the vehicle thorougly if buying used...
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Tech outdated but by far best interior quality
I love the lushness of the leather and carpet and tech is adequate but it’s horrible compared to the Escalade, GLS, and X7. But overall the quality makes up for the outdated tech (which once again is okay but it just aged pretty poorly in the timeframe from when the Aviator and Navigator were released.) The seats a very comfortable, and the second row has a very executive style feel, and the ventilated seats are some of the best I’ve ever tried. I read some of the reviews and it simply depends on what dealer it is. My dealer (Lincoln of Bloomington) has been very good to us and has treated us like family. It’s very unfortunate that that’s not everyone’s experience but it is what it is. Also it seems like a lot of the reviews aren’t even for the 2021 model year and mostly for the 2020 model year. Unfortunately, I didn’t realize that the Navigator will be refreshed next year and will fix a lot of the things such as tech and features that lesser Lincoln models have but their “flagship” suv doesn’t have. I would buy it again except I would wait until it’s fully redesigned and electric next time. If your thinking about getting a 21’ wait until 22’ since a lot of the bugs it seems like will be smoothed out.
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Better than even expected!
This is our 4th Navigator in 17 years...and every one of them has been great. Just picked up a 2022 Black Label...last one in stock for 2022 most likely...and couldnt be happier! Just sitting in this SUV, you know it's special...from the quality of the leather...the feel of the controls...and the technology which is head and shoulders past that of German and Japanese luxury SUVs. We looked at the Lexus LX600, and although the Lexus is about the same length, the amount of room in the Lincoln is far greater and the interior itself is more airy. We have the Yacht Club theme (light blue) which looks 10x better in person than online...it is truly unique. We traded our 2020 Aviator Black Label which was a great vehicle as well...but the extra room in the 3rd row of the Navigator is adult-sized and highly recommended if you are carrying 3+ teenagers, as we do regularly. Sometimes, there is just no substitution for a full-size American SUV. The subtle changes to the front and rear of the Nav for 2022 really improve things..and compared to the GM offerings, the front end is not as high. Great new features for 2022 as well...Active Glide handsfree highway driving and massage seats in the 2nd row buckets!! We were able to find a rather unique option on our Nav, the 2nd row console delete. Having a walk-thru in the 2nd row was something we lacked in the Aviator and it just makes getting to the 3rd row so much easier. Looking forward to first long trip after breaking it in!
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2023 Navigator L 4x4 custom order
We ordered our Navigator and was very pleased when we received it. It arrived with a problem with the second row captain chair and Billy Howell Lincoln in Cumming, Ga. corrected the issue temporarily. We later contacted them about picking it up and fixing the issue again, but we were now told that we lived to far and had to drive it down to them, plus if a loaner was available we could get one but not guaranteed, though promised during the purchase…… Call Lincoln Concierge service and they weren’t helpful either. I guess they don’t care what the dealership do or say…. Sad day, Cadillac never treated us this poorly, even though we love the Lincoln, the customer service is the worse!
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Service issues
Vehicles heated steering wheel is a joke, warms up on start and then cools right down. A Lincoln factory rep looked at the issue and refused to allow us to be present. How can a heated steering wheel only reach 58 degrees and Lincoln maintains this is within their acceptable range. Pick up and drop off service is a joke and the vehicle is supposed to be returned washed. I have to take our vehicle in for service and am given a coupon for the local car wash.
This car will take me to the moon
Such a great car…the drive is so great and still learning all the functions but this car blows my mind it so good
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LOVE this truck!
Third new navigator I have bought since 2010. I prefer the L series and always black. These are beauties that can also tow, haul and get through a muddy road. They truly do it all. I have had zero issues with any of them and we still have our 2017 model. Just lubricate the hinges on the power running boards monthly and they will never break, like the vehicles you see on the road with the boards stuck out. Very comfortable and safe vehicles that are fit for a king!
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don't do it
significant vibration at speed 65-65+mph. Vibrating steering wheel, accelerator peddle, seats, etc. Germain Lincoln in Naples and Lincoln Service both say it is "normal" and explain to me that it is based on a truck chasis. Except that I have driven Navi's before (including their loan while this one being serviced) that didn't have the "normal" crazy vibration. Unhelpful in resolving matter after three attempts and no luck on Lemon Law. Don't buy at Germain and don't buy a 2023 Navi Black Label with the tow package. Only after you buy will they admit they have a problem with it that they do not know how to rectify.
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Incredible Spaceship
Extremely smooth car, great interior materials, beautiful design, loaded with features, and very reliable in comparison to the competition. Truly one of my favorite cars of all time.
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Navigating the Navigator
Beautiful car/truck/limo! I test drove the Black Label L version which was huge and luxurious with all the bells and whistles. Most wonderful was the ease of putting seats down and moving in between the seats. Very spacious and easy to NAVIGATE! Love this vehicle, but hate the expense even though it comes with everything including the moon!
Black Label Luxury Driving Machine
I really enjoy driving hands free to Florida from Michigan 4 times a year. You just don’t understand how comfortable this vehicle is to drive unless you drive it yourself on a long trip. Again the hands free really makes the last 6 of 21 hours easy to make it straight driving for 1300 miles. I just can’t believe it has front and back massage seats. I will buy another for sure after 4 years.
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Spectacular!!
This is a dream vehicle! All the features one could ever want or need. Gorgeous inside and out. Revel 3D 28 speaker sound system is amazing!
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Love this Navigator
I purchased this used, two years old at time of purchase, I have now driven it for a little over a year. This has been dependable, comfortable, and a pleasure to drive. I’ve had it on the road as well as in town and everyone that’s ridden with me. Has been impressed with the room and the ride. The technology is great, massaging seats, adaptable, cruise control, and Assist steering are all highlights over my past Lincoln‘s. I would definitely recommend this.
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Great Big Family Car - Beautiful daily driver!
Bought vehicle used with 3 years and 45k miles. First off, it is a beautiful car. Reminds me of my grandparents full sized Buicks and Cadillacs from childhood. Tons of room. Great features. Family was a little shocked when I brought it home because it is so big but everyone loves riding in it. I drive a lot too and from work and as I age I am more uncomfortable driving but I feel good after a long drive. I did a long road trip from Detroit to the east coast and I felt fine even after 12 plus hours in the car. Driving assist features are the best of any vehicle that I have driven. Lane keeping and auto cruise are smooth and make driving such a big vehicle more manageable. Good cameras and sensors help with the parking but a big spot is always helpful plus some parking garages do not have enough clearance. No major issues with the vehicle to this point. The motorized steering column got stuck and needed to be repaired and I had a pest chew some wires. Both issues were taken care of at the dealership in a timely fashion. Dealer delivered and picked up a free loaner without a problem and they have done the same for an oil change.
So far
The vehicle is nice a few minor Issues which is taking 6 weeks to even look But that’s the dealership
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Comfy and lots of room
Went from pick up to the Navigator. I find the fuel economy great for the size of vehicle. Handles great on snow and ice. Huge cargo space and can handle 7 adults in pure comfort. Only complaints are the retractable running boards as they ice up and stick most of the winter and the flat windshield that attracts never ending rock chips. 2 design flaws that need to be looked after!
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2024 Reserve with trailer tow
After just a few days of owning, I am very impressed. Its so quiet when driving. The ride is very smooth. The feeling of comfort and relaxation. It practically and actually drives itself. Could not ask for more. To all that had a hand in making this suv. Nice job. I will give a report after I get some miles on it. Looking forward to driving.
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