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Used 2020 Lincoln Nautilus Consumer Reviews

4.1 out of 5 stars
34 reviews

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Pros
Cons
2 out of 5 stars

Automatic transmission jerks like manual.

Kenny Albert, 10/13/2021
2020 Lincoln Nautilus 4dr SUV (2.0L 4cyl Turbo 8A)
19 of 19 people found this review helpful

At low speeds the transmission jerks as if it is a manual transmission driven by a first time driver. Been in for service three times on this same issue. Re programmed each time. Latest recommendation is that I need to drive the car more so the car will learn how to smoothly change gears. (said with a straight face by a very nice service manager). A luxury car should be luxury when you drive it off the lot. It should not have to learn how to be luxurious.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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4 out of 5 stars

stylish, comfortable cruiser

Gary Grogan, 01/30/2021
2020 Lincoln Nautilus Reserve 4dr SUV (2.0L 4cyl Turbo 8A)
12 of 12 people found this review helpful

Our 2020 Nautilus is a head turner. It's stylish looks plus the very quiet, comfortable seats and smooth ride are even a bigger plus. Not a favorite is the large "hump" that houses the info screen and is like a great wall between driver and passenger seats (the 2021 model addresses this issue). All in all though it's a great vehicle (I4 turbocharged engine is a pleasant surprise coupled with the 8 speed transmission).

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Love the car, but too many problems

Leila, 01/20/2021
2020 Lincoln Nautilus Reserve 4dr SUV (2.0L 4cyl Turbo 8A)
33 of 36 people found this review helpful

Bought the Reserve 2020 nautilus. Everything’s great- until the system becomes laggy I.e. not showing songs that are playing until a few minutes after starting the vehicle. The back window refused to roll down more than a few inches, then begins working again a few days later. The worst- while using lane assist- the car abruptly jolted me into the right lane, COMPLETELY abs aggressively switching lanes in about .5 seconds. Luckily no one was around. The next day the powertrain malfunction light came on when I started the car. Haven’t even had it for two months, barely 1000 miles on it. Got it checked today- they said they can’t find any issues.

Safety
1 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Nothing but Trouble

jww, 12/19/2021
2020 Lincoln Nautilus Black Label 4dr SUV AWD (2.7L 6cyl Turbo 8A)
23 of 25 people found this review helpful

Eight months to fix the rattles. Now seats tearing along perforations, tailgate gasket failing, and rear "Lincoln" emblem falling off. Lincoln corporate refuses to fix the issues for a longtime Lincoln customer. Impossible to get good service when out-of-town. VERY DISAPPOINTING!!!

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
1 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

The Regret Lincoln

Alexander Toronto Ontario Cana, 06/05/2023
2020 Lincoln Nautilus Black Label 4dr SUV AWD (2.7L 6cyl Turbo 8A)
18 of 20 people found this review helpful

Let’s start with the positive. I like how my Lincoln looks, I like how it drives as far as the power goes, I have a 2.7 L. I find it very responsive in acceleration, which I enjoy, the 21-way seats are very comfortable, and there’s plenty of room in it. I also think that it is well-made. This is my fifth Lincoln. It’s the second one that I regret buying. It will be my last Lincoln. Now to the sort of negative things. When pulling out of my driveway onto the highway, I accelerate in a normal fashion and the words “power reduced brakes applied” jump up on the screen. The vehicle actually begins to slow down. This can happen at any time. It can happen pulling away from a stoplight. I am a senior, and I’m not exactly a drag racer. I find this not only upsetting, but very dangerous. Yes, I have taken it into the dealer, and they have adjusted and fooled around with it, and occasionally without any warning it will do it again. The worst danger of all is when I am on the expressway. I have my auto pilot 360 engaged, and cruising along at 77 miles an hour. There are no cars or trucks in front of or beside me. Suddenly the brakes jam on, bringing me down to about 37 mph before I can get my foot onto the gas and floor the accelerator to get up to some kind of a safe speed. So far there have been no vehicles really close to the back of me. This is a recipe for disaster. Not only that there’s a chance that the car behind me will think that I am brake checking them or something, and I could end up badly hurt in some kind of road rage. Again, I have taken this back to the dealer, and it has been adjusted, and it still does it. When the warranty is up, I’m getting rid of this thing, unless lady luck decides I’m going to get rid of it sooner. I’ve become quite reluctant to take it anywhere out of the city. I would not recommend one to anyone. I’ve owned a great number of cars. The strengths of this one are very good. The idiosyncrasies of it could be fatal. Nothing seems to be able to be done.

Safety
1 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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