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Used 2021 Lexus UX 250h SUV Consumer Reviews

3.8 out of 5 stars
17 reviews
2

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Pros
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5 out of 5 stars

Excellent vehicle

Todd, 11/07/2021
2021 Lexus UX 250h F SPORT 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
9 of 9 people found this review helpful

I have owned my 2021 Lexus UX F sport hybrid for 1 month now and absolutely love it. It’s quiet, efficient, and nice to drive. It is not a super powerful car but I want the fuel efficiency more than anything. This is my first Lexus and I am very impressed with the overall quality of this vehicle. The Lexus dealership was amazing to work with. I love my new Lexus and the UX is a great choice for a single person or young couple who does not require a ton of space. It’s great at what is does and I could not be happier.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Superb Performance

Barbara, 09/04/2021
2021 Lexus UX 250h 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
8 of 8 people found this review helpful

This car is efficient and outstanding in every way. I’m highly impressed with its mpg, quiet ride, roominess for the size and ability to get up and go!

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

I WANT to love it, but...

DETnow, 02/06/2022
2021 Lexus UX 250h 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
15 of 19 people found this review helpful

We wanted a compact luxury hatch with AWD and a hybrid powertrain. This was really the only car that fit all of the parameters. I'll start with the positives: Positives: The materials and interior fit and finish are very nice. I was also sold on the fact that a 6' person like me can sit in the back without having to strain my neck. It has a lot of nice touches like the dual hinged center console and little cubby for change. I wouldn't call it "pretty", but it's definitely sporty looking and design has grown on me a bit. I also really like the fact that, unlike the turbocharged German competitors, the car is perfectly happy with regular 87 octane fuel. But there are a lot of big things that make me say "if only..." The drawbacks: Most frustrating is the laughably small fuel tank. We only use it around town, so it's not a big concern for road trips, but when the fuel light comes on, you only have about 20 miles of range left. Even in a city, this can create some serious range anxiety - which is an odd thing for an ostensibly gas-powered car. It's barely 8 gallons even when totally full, so despite being a hybrid if the weather is even moderately cold, you'll spend a lot of time looking for gas stations. The trunk is also comically small. Fine for small items, but it really makes it hard to use for more than short jaunts if you have a dog, child, or even a full shopping cart at Costco. There's seemingly no way to put the wipers in a "service mode" to make them easy to change or even clean them if they get snowy and icy. So if you don't have a garage, it will be annoying to clean off in the winter. Finally - and this is a big one - are the overall user controls. This car really needs a touchscreen, but instead you're stuck with a mousepad setup that's a poor fit with the act of driving. It makes navigating different functions in Apple CarPlay a lot more difficult than it needs to be. The volume control is in a weird spot, and the HVAC controls are laid out as a single row of non-intuitive rocker switches. If you're a single person living a minimalist lifestyle in southern California (and you can get past the lousy user interface), this might be the perfect car for you. But I just can't bring myself to love it like I thought I could.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

noisy engine, tiny trunk, infotainment terrible

Aspiring Nader, 08/21/2023
2021 Lexus UX 250h 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
7 of 8 people found this review helpful

The car has comfortable seats and it drives well, even in the snow. Has lots of safety features. Power adequate but noisy when the engine kicks in. Visibility very poor. The trunk is a joke. There is no spare tire, so you must buy run-flat tires. Maintenance is expensive - $1,000 - $1,500 service costs for a 2021 car with less than 10,000kms. Canadian customers note: Unlike other car manufacturers, Toyota/Lexus do not provide confirmation letters regarding safety and anti-theft for the USA. So if you buy your Lexus in Canada and need to register it for study or work leave in the USA, you may face a ton of hurdles, expenses and delays.

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

The perfect car.

Katrina , 07/01/2022
2021 Lexus UX 250h F SPORT 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
3 of 3 people found this review helpful

I can’t tell you how much I love the way this car drives. Saving on gasoline is a big deal to me right now as well. This car has all the perks.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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