Used 2015 Jeep Grand Cherokee Consumer Reviews
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By Jeeper it's a Keeper
I purchased a 2015 Jeep Grand Cherokee to replace my 13 Chrysler 300. Extremely comfortable in all my travels. I have used it to go off road, pull my boat, and personal need. This vehicle is comfortable on the inside. When I take clients with me they are impressed that it's a Jeep. Constantly telling me they can't believe how luxurious it is on the inside. Driving at night is awesome the headlights turn on to brights on their own. Wipers have rain sensing on them. Looked at other 4x4 vehicles and just wasn't happy with the dash setup and options offered. Best options for the money I paid. Make sure to take out the MOPAR warranty instead of the dealer warranty. Mopar covers until 2098 bumper to bumper or 999,999 miles on all major componets with $100 deductible. Take out a transmission at 150k 100 bucks to fix it. Warranty is pricey but well worth it.
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I really wanted to like the ecoDiesel
Like the title states, I really wanted to like the ecoDiesel. When it ran, I was able to push 30 mpg on the highway and could easily pull anything I needed. The interior of the Summit edition was very nice, compatible to other luxury SUVs. Engine ran great, until..... the dreaded ecoDiesel recall. After the recall, it was in the shop almost as much as it was in my garage. After almost 2 years of working with Jeep and the recall, replacing 14 glow plugs in 3 months, replacing, all fuel lines from the fuel tank to the engine and flashing the PCM multiple times, we finally thought we were good, until one day while pulling a trailer, the engine starts to make a horrible knock. Took it to the dealer and they informed me the engine is shot at roughly 170k miles. Appears there is a gear on the camshaft that is only held in place by friction. Once this friction breaks, bye bye engine. Mine went 170k miles with maintenance according to Jeeps recommendation. Others have stated this has happened in a few as 50k miles. First recommendation is Jeep needs to recall these engines to fix the camshaft. Until they acknowledge this and fix this issue, STAY AWAY from the ecoDiesel. Like I said, I really wanted to like this engine and suffered for over 2 years on the emissions recall thinking I could get 200k+ miles with the diesel, but the quality just isn't there for the premium price
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- Limited 4dr SUVMSRP: $17,99912 mi away
- Limited 4dr SUVMSRP: $14,9955 mi away
- Limited 4dr SUVMSRP: $17,99026 mi away
Exceeded my expectations
I purchased a used 2015 V6 Jeep Grand Cherokee Summit 4x4 California Edition. I've had the car for three weeks and love it. I drove it back from Colorado to AZ and it is fun to drive and the technology is wonderful. I have owned Audi's but the fit and finish of this car is similar and the the digital dash and user friendly interface is better than Audi. I had to call to get the UConnect transferred into my name and the level of service was amazing. No wait times and everyone was extremely friendly and professional. I did purchase an extended warranty because this is my first Chrysler product and I read some bad reviews but so far this car is the best I've owned. It's been one year and I still love this car. Gear shifter is tricky but once you get used to it you will love it. the only issue was a loose door part, more than likely from the amazing sound system. They fixed it and all is good. I was afraid about creaks after a year but still very tight and no rattles. Gas mileage a little less than hoped and I'm a big cruise guy. But still, no regrets on this purchase.
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First Jeep
I believe that the overall value of this vehicle comparring ride comfort, affordability and quality put it at a moderately high level. Recently moved from South Florida to the northwest corner of Arkansas. I soon realized with the approaching winter my 2015 BMW 428i coupe was not going to survive the snow and ice associated with winters in this area. Taking all the variables into account , I started researching viable four-wheel-drive SUVs. Comparing the cost-benefit ratio's and my needs as a single person, I chose the Grand Cherokee over other Jeep models and the competition. My 4 x 4 Limited is a nice mixture of the luxury amenities as well as the traditional Jeep practicality. Not 100% sold on the 20 inch wheels however. Without purchasing the upgraded off road terrain package, it was only available in the 20 inch platform. For the individual wanting to truly experience the off-road, I would recommend upgrading and purchasing the 18 inch wheels. If you're looking for a performance vehicle, the 3.6 may not be the engine for you. With fuel cost currently being as low as they are, I'm personally wishing I had purchased the V8. Must I must say, I didn't purchase it as a performance vehicle though, so the 3.6 will suffice. Interior visibility is less than optimal, but that's attributable to exterior styling. I must say, shifting the automatic transmission takes some getting used to. I actually took it back to the shop because I couldn't get it into park without getting stuck in reverse. Then going through a two-step process of reengage the "release button" and jamming it forward. After a little tutelage and practical application it was determined that it was operator error. Ha! All in all, I must say that the Jeep Grand Cherokee is a nice blend of luxury, modern styling and practical usage.
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Generally a Disappointment this Time Around
In the Fall of 2014 we purchased a 2015 Jeep Grand Cherokee Summit and our purchase decision was based primarily on the high level of satisfaction we had from purchasing a 2012 Grand Cherokee Summit in the Fall of 2011. Simply put, we were very satisfied Jeep customers as the 2012 had exceeded all of our expectations at that time. It was a stunningly beautiful vehicle, well designed and performed flawlessly over the first three years of ownership. The 2012 had experienced only two service required issues. One to replace a prematurely wearing seat bottom (warranty at 20,000 miles) and the second a failed heat diverter (owner cost, out of warranty). Other than that it was gas, oil and go for over 100,000 miles in a little under 3 years. At this point (Fall of 2015) we decided to replace my wife's 2013 Chevrolet Silverado extended cab 4x4 with a second Summit and became the proud owners of a new Grey one but this time equipped with the Hemi V8. This upgrade in power really changed the performance of the Grand Cherokee positively and surprisingly only resulted in around a 2 mpg loss in fuel economy which was quite amazing. Most of our driving with both Jeeps is purely highway and the V6 averages around 24.5 while the V8 comes in at around 22.5 with both running at around 70 mph on relatively flat terrain. This sadly is where the good news ends. It is hard to believe that these two vehicles were built in the same factory. The difference in quality is immediately quite evident. Paint quality on the 2015 is quite frankly "poor". Botchy and thin paint gives the vehicle a mottled look...as a matter of fact the factories inability to produce a quality paint finish caused them to cease production on several colors during the 2015 model year. This vehicle came new from the factory with more squeaks, rattles and strange noises than our 2012 had after 100,000 miles of driving. After a couple of months ownership the navigation system began giving false readings and this defect spread into all functions within the radio, navigation, heater A/C screen finally culminating in all functions in-operative and a pure black screen. It took numerous "Updates", trips to 4 different dealers and finally a complete radio/nav, heater A/C module and screen replacement authorized by Jeep Engineering in Detroit to remedy. During one service attempt the Jeep was in a dealership out of service for almost 2 weeks...not a ringing endorsement for an almost $60,000 vehicle....!!!!! Moving on, the 8 speed transmission exhibits a nasty habit of refusing to upshift through the gears from a dead stop. Upon accelerating it stays firmly in 1st gear and will only come out after pulling over, putting the vehicle into park and then attempting to drive forward through the gears again. Updates to this point have failed to cure the issue. This leads into the electronic gear shift itself. Quite frankly, it is a very dangerous feature of this generation Jeep Grand Cherokee and has been changed completely for the 2016 model year. The chances of a failed complete move to park has resulted in injuries to Jeep owners exiting their vehicle thinking it is park when it is in fact in reverse. A very poor design since eliminated by Jeep. Summing up the 2015 Summit I can only say it is an enigma for sure. We want very much to love it especially with the performance of the Hemi V8 which makes it a really fun SUV to drive. Additionally the size and configuration of a SUV and in particular this SUV is perfect for our use. But, the issues we have had with the vehicle are not what we expected from a highly awarded and expensive vehicle. If I may, I would like to shift gears (pardon the pun) back to the 2012 Summit. Shortly after buying the 2015 the "engine warning light" on the dash of the 2012 came on and a distinct engine misfire became evident. A trip to the Jeep dealer netted a diagnosis of a failed cylinder head which was a defect in the early V6 Pentastar engines and which is covered by a Jeep/Chrysler extended warranty (150,000 miles). All costs involved in replacing the left side cylinder head are covered by this extended warranty but this dealership added additional repairs (which I agreed to) and which added an "out of pocket" expense of over $600.00 to the engine repair. Also the 2012 GC had developed an annoying rattle in the rear end which they diagnosed as worn and loose shock absorbers that they replaced at a cost of $700.00 (again authorized my myself). Now if the cost of shock replacement wasn't bad enough, when the vehicle was picked up the rattle was still there. Not to mention that when I checked part pricing for the shock absorbers themselves, the OEM shocks they installed cost $138.00 each while a neighboring Jeep dealer quoted them at $96.00 They claim their dealership has its own part pricing matrix. Simply put, the poor quality was bad enough but the recent servicing we experienced cost Jeep a customer...we have purchased our last Jeep product.
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