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Used 2014 Jeep Grand Cherokee SUV Consumer Reviews

3.6 out of 5 stars
230 reviews

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3.13 out of 5 stars

6th Time Back to Dealer for Continued Problems!

jvesci, 02/27/2014
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
24 of 28 people found this review helpful

I left a review this summer only 30 days into the purchase of my '14 JGC Ltd. and reported that I was having multiple problems mainly with the U-Connect system. I'm now reporting back 7 months later into owning this complete hunk of monkey crap which has now been in the Dealer's shop 6X for U-Connect and other "electronic issues/failures". Chryser is so tired of hearing from me that they decided to rip out my Jeep's U-Connect and replace it with a brand new one. They told me "this would fix everything". Continued problems I am facing include HVAC malfunction, no heat, airbag failure, U-Connect black screen, seat belt malfunction, Phone, Radio, Navi malfunction, the list goes on and on and on

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1 out of 5 stars

My $33,000 piece of junk!

natalie, 07/16/2015
2014 Jeep Grand Cherokee Laredo 4dr SUV 4WD (3.6L 6cyl 8A)
19 of 22 people found this review helpful

I currently have a 2014 Jeep Grand Cherokee Laredo 4x4 and it was the biggest mistake and waste of money! I have had nothing but problems with this Jeep. It has stalled numerous times, I have smelled a burning smell coming from my dash, my touch screen radio goes blank, my turn signals get stuck on while I am driving, my dash flashes and I have no idea how fast I am going, my shifter gets stuck in neutral, my transmission jerks, my back tires kick, sometimes my keyless entry works and sometimes it doesn't. I have never written a review about anything before but I also have not been this disappointed about anything in my life! My 2014 Jeep Grand Cherokee was the biggest mistake I have ever made. Do not waste your time or money. They are not safe. If you are like me and unfortunate enough to have one of these do not bother calling FCA with any complaints! They will ignore you, make you think you are crazy and then ask you to stop calling them about your problems! Do yourself a favor if you are looking at a Jeep Grand Cherokee and stay far far away from them, trust me if you don't you will regret it just like I do.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3.5 out of 5 stars

Fun to drive if you get it to stop falling apart

villyg, 03/22/2014
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
14 of 16 people found this review helpful

The car is very nice to drive but this is what we've been dealing with so far and it has only been 8K miles Random error messages about network error. Last door to be closed has to be slammed shut. Navigation thinks it is a block left or right from current location. Cruise control randomly shuts off. Buttons on steering wheel and on the control cluster getting stuck and locking down everything else. Voice control absolutely horrible. This is just a fraction of what we have been going through https://www.youtube.com/watch?v=BIAzAu0scMY https://www.youtube.com/watch?v=8-ITCrE1oro http://www.youtube.com/watch?v=JWoZPb0Yt88

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4 out of 5 stars

BEWARE OF THE DIESEL

Amy, 09/04/2018
2014 Jeep Grand Cherokee Laredo 4dr SUV 4WD (3.6L 6cyl 8A)
10 of 11 people found this review helpful

Dealerships need to tell consumers that the DIESEL engines need to be highway driven regularly or there will be problems with the exhaust system. I commute daily about 20 minutes and it is a lot of stopping and starting. This is horrible for the newer diesel engines! I found out the hard way (paying $200 at the dealership) for something that should happen automatically if it were driven at highway speeds for extended amounts of time. The exhaust filters need to reach a certain temperature in order for them to perform what is called a regeneration, basically burning away the soot from the engine. If the temps are not met, the filter clogs and the engine goes into “limp mode”. It then will not accelerate properly and only reach 30-40 mph. It basically forces you to go to the dealership for a forced regeneration. That cost me $195 and is not covered under warranty. Oil changes are also costly, roughly $160. These vehicles are wonderful for long commutes but the “around town” driver needs to stay clear.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Great Car!!!!!!!!!

DTM1, 07/22/2019
updated 01/24/2022
2014 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
6 of 6 people found this review helpful

We have 104,000 miles on our 2014 GC limited 3.6 and it is by far the best new car I've owned. This is my wifes car and she drives 50 miles /day. At around 98,000 miles the radiator needed replacing -1600! but thats it no brake job, light bulbs, nothing except for tires- I run mobil 1 and I hope I get another 100K out of it. Jan 2022 Now 151,000 still great! Did the brakes and oxygen sensors at 140,000 brakes still had about 15k left on them.

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