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Used 2014 Jeep Grand Cherokee SUV Consumer Reviews

3.6 out of 5 stars
230 reviews

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5 out of 5 stars

LOVE MY NEW JEEP SUMMIT

Lululovesherjeep, 10/26/2015
2014 Jeep Grand Cherokee Summit 4dr SUV (3.6L 6cyl 8A)
9 of 11 people found this review helpful

First, let me say that I would never have paid sticker for these vehicles even though the vehicle is awesome so far. I bought a 2014 with 11,300 miles so it feels like brand new and I saved about $15K over sticker. I love this jeep but have only owned it a month now. I am averaging 24.9 to 25.9 with mixed driving about 50/50 city/hwy. It has so many features that I did not have on my 2002 Jeep grand Cherokee Limited model. It drives great, very quiet and minimal road noise. Stereo is awesome and I feel like I have more space in the cargo than my older jeep. It is a V6 2wd vs. my 4.7L v8 2wd that averaged 18.5 mpg. I think it has just as good pickup and power as the other and love the added gas mileage. I feel like this car practically drives itself! It's loaded with all kinds of safety features and tech settings that make it a joy to drive. I love the interior with the exception of the suede on the front sides of inside windshield, just not my taste and believe it may fade overtime. I keep it garaged but sure over time outdoors the sun would fade such a dark brown fabric. The seats are nice leather although they could be a bit more comfy, they are a little firmer than my other jeep. I have experienced some fogging of the headlights when humid or wet outside, this I am told jeep will fix under warranty. The only additional improvements I could offer thus far is that Jeep should put a little more luxury leather seats in the front of the Summit model. Like the quality Infinity puts in their SUVs. For the sticker price of the Summit model, they should be a bit more plush and with awesome cushioning. They are fine, the ride is nice, but they are just a bit flatter with a firm feel. I recommend doing away with the suede next to the windshield as this will probably look pretty bad once the sun fades the fabric. I can imagine them looking pink once the sun gets too them. Last Jeep should consider doing a little lighter wood trim on the dash to break up all the dark brown. At least they could give the option for different wood trim colors. The lighter medium brown and lighter brown wood grains would give it a bit more sophisticated look. Some may like the all one color look, but it does need a little something to break up the very dark interior. Last, the lower console has a bit of a plastic look that I believe may show scratches easy over time or color wear off the plastic. Maybe consider something a little more durable like stainless steel material or a hard rubberized plastic such as what is used for the interior door material. I must say that anyone considering a mid size or larger SUV without the need for a third row seat, should check out the Jeep line. They have really come a long way since my 2002 model. I loved my 2002 and drove it from early 2004 till Oct 2015, so I guess you can say I loved my jeep. I tried to find something other than another jeep only because I had driven mine for so long, but when I kept comparing all SUVs the jeep kept coming out on top in terms of size, comfort, fuel efficiency, power, cargo space, regular unleaded gas, and overall maintenance and cost of ownership. I find that I have everything I could imagine and then some in this vehicle. When I compared several vehicles like Acura MDX, Lincoln MKC, Audi Q5, Toyota Highlander, etc., I found that the Jeep seemed to offer much more in value, comfort, and cost efficiency. While I loved the Audi Q5, it was a bit smaller, higher maintenance costs, and premium unleaded gas. I loved the feel of the Q5 and it's driving experience but figured I would be paying dearly in my cost to own and read too many horrors in costly reliability issues. I don't want to go to the dealer for every maintenance issue and closest dealer is a 40 minute drive. Not all parts but many parts and services are as much if not more than 3 times the maintenance on the Jeep. The Lincoln MKC felt cheap in comparison and had much less room. The cargo area is much shorter than other SUVs and didn't even think I could fit a tall pet carrier in it due to it's height. Many door seals, interior trim, and even many door panels seemed not to be aligned very well. The interior felt a bit cheap and the very light interior models I drove already showed scuffs and dirt from test drives. I felt they were over valued. The Acura MDX was nice and drove nice, but didn't need the third row and the premium fuel. The Toyota Highlander, while roomy was more vehicle than I needed and the drive was not anything spectacular. These are just a few I actually compared probably 15 models and came back to the jeep, but a lot had to do with the price I was able to get it for. Overall I am very pleased with my Summit model and look forward to another 10 plus years of enjoyable Jeep driving. Recommend SUV buyers look at the jeep line.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Only reliable during the test drive...

Colorado Bird, 08/01/2015
2014 Jeep Grand Cherokee Overland 4dr SUV (3.6L 6cyl 8A)
9 of 11 people found this review helpful

My 2014 Jeep Grand Cherokee Overland is my third - and last - Jeep. While none of my Jeeps have been models of reliability, my 2014 Overland is by far the least reliable. Problems with the electronics started literally the day after I got it off the lot. Issues escalated to highway stalling, not starting, blank screens, etc. would leave it with the dealer for multiple days only to have the software updated and nothing repaired. As I write this it is in the shop for its fifth time, at least this time they did some real work. Replaced the water pump, crank shaft positioning sensor, blind spot sensor, etc. the car only has 25k miles! For a 50k vehicle the issues and dealer service are way below expectations. It's a great car to look at inside and out, but at only 25k miles I plan to take a huge loss and trade it in for a subaru outback today. Bye Jeep.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Blown away

romanr1, 06/22/2013
2014 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
4 of 4 people found this review helpful

Two of our 4 kids are in college now and it was time to sell our T&C for a smaller car. Did an intense analysis looking for a new SUV: cheched 4Runner, Explorer, Mazda 7 and 9, Chevies. Nothing came close to the new 2014 GC in value and price. Mine Limited with roof, nav, hitch, everything heated was 34.5K before taxes - no other car had that amount of feature for comparable money. The quality of interior, driving experience, fuel economy (17.8 in city, 24 on the road - 8speed transmission!), quietness, the number of gadgets, electronics - totally satisfied! So far got 2000 miles.

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3.38 out of 5 stars

Major low gear shift problem due to new engine

shannum, 01/10/2014
2014 Jeep Grand Cherokee Laredo 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 4 people found this review helpful

I absolutely despise driving this vehicle due to the lower shift gear hesitation when accelerating from a stopped position. We've tried a few computer updates but it didn't help. It's a shame b/c the rest of the vehicle is great - very comfortable, smooth ride, great styling, etc. When I tow the issue is less noticeable b/c its forced to move thru the gears more quickly but then I only get 11.5 mpg. Whenever people tell me they are thinking about purchasing one, I hand them my keys for a test drive. I always get them back with a "No way." I'm skeptical of any review that can overlook this major issue.

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4 out of 5 stars

The Unfixable Water Leak

Kelsie DeWalt, 03/10/2015
2014 Jeep Grand Cherokee Laredo 4dr SUV (3.6L 6cyl 8A)
4 of 4 people found this review helpful

This is the fourth time that I've had water leak in to my 2014 Jeep Grand Cherokee. When I discovered the issue, I contacted the dealership. They had my car for 3 weeks and told me that after extensive testing they could not recreate the leak and to come and pick up my vehicle. Two days later I was the dealer again. Weeks passed with my Jeep in the dealership service bays until they fixed it. A month later I was back with more water leaking into my trunk, pooling where the spare is located, and flowing in to the rear floor boards. It took them another 2 weeks to fix it. I had my car for two months with no issue. Currently, my car is sitting at another dealership with a water leak.

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