Guys please be careful with going only on external appearances and marketing techniques (I am not implying the first reviews made by auto magazines as they get only a “first impression” point of view).
I am based in Dubai and bought a Jeep Grand Cherokee (Limited) 2011 in July 2011 and was very impressed by it. I even went around promoting the product to my friends and family so much that even my brother in Australia bought a new one. Moreover I was even planning for a Dodge charger as my next car. My best buddy too has almost booked a new Jeep GC 2012.
Unfortunately it has lived to its reputation of very poor reliability. I have been experiencing software and GPS issues from day one. The pad of the parking break came off in 5 months’ time and dealer said it was not covered under the warranty clause and I had to pay for it. Luckily for me the service consultant gave me such a shoddy service that the charge for the same was written off as a measure to compensate for the inconvenience caused to me. (I do not want to give details of the same as it was addressed by the service manager)
I took the vehicle on an Oman trip (no off-roading and I have never used it for off-roading) around 6 months after buying the car and it wouldn’t start after doing an uphill (again on good tarred road.)I had taken it to the dealer and they said everything is ok. Now the vehicle has developed some engine issues as the Engine fault light (also called as MIL (Malfunction Indicator Light)) comes on.
I cannot understand how a new vehicle can have so many issues? I have been perfect with its service and have allowed only the authorised dealer to even touch it.
The dealer technicians cannot seem to find what the issue is with and had reset the computers so that the MIL light goes off. Yesterday the light came back on. Worst of all is I am left without a vehicle for all these days and they refuse to give a spare vehicle. I had also called Chrysler Middle East who promised to get back on the issue but with no luck (they did not even call back). The car spent 3 days at the work shop and I guess it is only fair that I am given a replacement car. The warranty conditions in the US covers this factor wherein the dealer should arrange a replacement car (if the car develops issues during the warranty period and KM limit). This clause unfortunately has been conveniently removed for the Middle East.
I even searched the net on the same and came across lots of negative feedback on Jeep GC (the new model) at American forums where they are more transparent. I really wish reliability issues were brought up so that other buyers are not caught off-guard after shelling out so much money for a product that only looks good. I honestly regret for not having gone for a Pajero or a Japanese car. This is the first time I ventured for an American vehicle and I consider it the biggest follies of my life (by the way I used to own a Mitsubishi Pajero which I sold to buy the Jeep).
So much of American tax payers ‘money has gone to revive the Chrysler Group and I think the people of America deserve more dedication from this group to upkeep the reputation and trust of the consumers towards American products (especially cars), in the international market.
Another warning; please do not go by what the sales persons at the Trading Enterprises say as they are extremely economical in the “truthfulness” area.
To all aspiring Jeep owners, my suggestion is to do a research on the net before buying this vehicle.
I just picked up a JGC Overland with the V-8 3 days ago in Stone white with black interior and I must say that I am very,very impressed ! It drives and handles better than I expected. The interior is simple the best I've seen compared to others. The quality and workmanship shows in every detail from the hand stitched top dash, the real wood trimmings and steering wheel, to the leather seats with light grey piping. Don't think you'll get anything better for the money! Especially for what it can do off-road. The overland edition is the way to go if your looking for Luxury and off-road capabilty to the fullest. Also get the V-8, its well worth the extra money!
Bought our new 2011 JGC in Oct 2011. The key fob is not recognized so it won't unlock or start. When you press unlock on the key fob, nothing happens. We tried using the hidden key inside the fob to unlock the door, but all that does is set off the alarm. The vehicle goes into security mode and there's nothing we can do until it's ready!!! Owner's manual says remove the start button and insert the key fob to start the vehicle and take it out of alarm mode, but that doesn't happen. It's locked down! It's been in the shop 3 Xs with no results. We think we have a lemon...still waiting to hear back from Chrysler. In the shop for 3 weeks now while we wait to see what Chrysler is going to do.
Not all it's hyped up to be...JGC 2012 5.7L Overland 4x4
written on 01-20-2013
I've had my JGC over 2.5 years, and although I enjoy the vehicle most of the time, I cannot recommend it due to it's numerous issues. The front sway bar bushings wore out last month. How is this possible on a relatively new vehicle? This weekend my check engine light came on again and the MDS is not working. I had this happen two years ago, and the end result was a bad cylinder valve that left me without a car for several weeks. If it's the same issue again, I'm done. Going foreign again. I've had more issues with this car than my last 10 vehicles combined. I wanted so much for Jeep to succeed, but even if you put lipstick on a pig, it's still a pig. Buyer beware.
I have owned this Overland V8 Hemi for nearly 2 months now, and I am still just as impressed as the day I bought it. This is a quiet, strong, well-behaved, high-quality vehicle that is loaded with amenities like heated and cooled seats, power liftgate, adaptive cruise control, blind spot warning, and much more. The interior is very nice, and this vehicle can hold its own against any of the higher-priced luxury brand SUVs from Germany and Japan. I have owned a number of Grand Cherokees in the past, but this one is clearly a cut above past models... perhaps they should have called it the Grand Slam, because that's what they have hit! This is one beautiful vechicle that I am proud to own.