I bought this SUV for my wife after looking at the Mercedes GL, Lexus 460, and Escalade. The interior was superior to all competitors, more luxurious, and more confortable. Add 400 HP, silky, ultra smooth ride, and front seats that rival any lazyboy recliner, and it is a clear winner. I swear that the acceleration feels faster than my Porsche Cayman, and feels rock solid like my Mercedes. The tech features are cool, and can keep you entertained. Now for the exterior styling, I applaud Infiniti for taking a bold, new statement that stands out amongst the "Camery-Diseased", boring, SUV boxes that litter the road. Dare to be different, an identity, an Individual.
Do some extensive research before purchasing this vehicle. It has a major timing chain issue that will cost you $5,000+ to repair. It also has problems with the catalytic converters which are $2,100+ each to repair as well as othe documented other issues. BUYER BEWARE! Infiniti is aware of these common problems in their "top of the line" vehicle, however they refuse to recall or offer any assistance with the cost of repair. Don't get me wrong, next to a Land Rover Range Rover HSE, this is probably the most luxurious SUV I've driven and I fell in love with all of it's bells and whistles. Unfortunately we will have to soon part ways due to the frequency and cost of repairs at only 90k miles on a well maintained "hi-end" vehicle.
Disappointed Nissan Customer since 1985.
UPDATE: Aug 1, 2016
Infiniti contacted me last week to advise me the timing chain issue is now being covered by Infiniti and I will receive a refund for repairs made to the vehicle.
Thank You Infiniti, for doing the right thing and giving your loyal customers what we expect from you in this regard!
**I have driven the vehicle for 10k miles since the fix and haven't had any further timing chain issues.
Great vehicle to drive...BUT, there is an extremely loud fan noise that degrades power (like on a hwy on ramp). My daughter said, 'Dad, is that us!!??'. When I first heard it, I looked around to see where the looming semi truck was. Sounds like Garbarge truck with that high-rev sounding engine.You will not find this on a test drive and Infiniti says it is the hydraulic fan and that it is normal. Believe me when I say it is loud, obnoxious, embarassing,and loses power. I have not had it happen since wintertemps, but in warmer september month and always after a highway run, then in slow traffic is when it kicks in...After you get up to speed it goes away. Sorry to saywould return it if i could
I love the looks and feel and driving ability of this car. However, I bought it(2011 qx56) used at 43,000 miles and at 50,000 -60,000 it needed catalytic converter,
air compressor, timing chain. Thankfully we had factory AND extended warranty that covered these repairs which probably came to over $10,000 in total. Then at about 65,000 a basketball bounced on the right hand passenger review mirror and broke it to wear it hung loose. It could not be repaired, had to replaced. A new one was $1200.00 (no warranty) because of the sensors and fancy camera it costs that much. Then when my battery died and left me stranded we went down the street bought another battery to replace it the car which evidently caused the fuse link to go bad so we had to get it towed $115, get a new fuse link $200 and after I picked it up went home and realized the headlights don't come on at all so now I have to go back AGAIN to get that fixed. Oh.....and after I picked it from getting one of the other major repairs done (it was winter and cold) and the service guys turned my heat on 90+ to help the freshly shampoo'd carpet to dry which caused a huge crack in my windshield. So needless to say this car has been a beautifully driving headache. Not to mention the deprecitiation has gone down crazy. I have always owned Toyota, Acura, Honda. Will NEVER buy another Infiniti again. Beautiful cars and they drive great but they are not dependable as far as I have experienced. I need to note that the service tech at the dealership have always been kind, fast, professional and gave me a loaner vehicle each time which was a positive experience.
At 300 miles I had to put my car in the shop because of vibrations in the steering wheel, a loud roaring noise when you pushed the gas pedal (still unknown why and no fix) heated seats and the windshield wipers not working correctly. My car was in the shop 3-4 times for the same problem, kept saying it was fixed and it wasn't. Consumer Affairs is a mess. Now in the process of Lemon Law and returning the vehicle for a refund. I'm really upset because I love this vehicle. It is very nice and love to drive it (besides the problems). But it is not worth the hassle and the stress I have been going through. Apparently, a lot of complaints have been made about the steering and the roaring noise.