Used 2020 GMC Acadia SUV Consumer Reviews
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serious accident
Valarie Stewart, 03/17/2020
2020 GMC Acadia SLE 4dr SUV AWD (2.0L 4cyl Turbo 9A)
98 of 101 people found this review helpful
I only had my Acadia 2020 for about a month and some ran a stop sign in front of me going 60 mph! I had my dash cam on. It was awful!! Every airbags deployed. The other lady involved had to be taken to the ER while I walked away with just a black eye. Everyone who watched the video says THAT Acadia saved your life!!!
Exactly the right size - great car!
JD, 03/05/2020
2020 GMC Acadia Denali 4dr SUV (3.6L 6cyl 9A)
75 of 79 people found this review helpful
Pretty pricey... but it is the right size, not too big and not too small. Traded in a 2019 Tahoe - it was also a great car, but too big and "trucky." The Acadia handles more like a car - much more responsive and quicker. Wife is primary driver and she loves it!
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2020 GMC Acadia for sale near you
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- SLT 4dr SUVMSRP: $19,97675 mi away
- SLE 4dr SUVMSRP: $18,495In-stock online
- AT4 4dr SUVMSRP: $28,998In-stock online
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Smooth Ride
Kevin, 11/28/2019
2020 GMC Acadia Denali 4dr SUV (3.6L 6cyl 9A)
81 of 86 people found this review helpful
I have tested just about all of the midsize suv vehicles and this car by far has the best ride quality. The new transmission makes a major difference. Plus, I like that the suv isn't as large and bulky as some of the other vehicles in its class.
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This thing moves!!
Joe L, 09/24/2020
2020 GMC Acadia SLT 4dr SUV AWD (2.0L 4cyl Turbo 9A)
37 of 39 people found this review helpful
This is a review of a rental. I rented one of these and drove it 8hrs home and really really enjoyed it! First impression-roomy, comfy, well lit interior. Felt actually more like getting in a truck. Impressive. Get it on the highway, holy cow this thing MOVES! VERY quick and it's very nimble. Does not feel at all like a suv, more car like and cat quick. I'm actually looking for a Escape but dang, now this things got me thinking! I'd say the mileage was 27 on the highway, not bad. It is rock solid at 80. Have I said I seriously enjoyed driving this thing? It's really got me thinking about that Escape vs this lol.
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AT4 is Awesome! Dismiss the lame Auto Mag articles
crazyboutcars, 02/11/2021
2020 GMC Acadia AT4 4dr SUV AWD (3.6L 6cyl 9A)
12 of 12 people found this review helpful
Purchased new 2020 AT4 end of July, so have been driving it for 6 mo. and nearly 12,000 mi. So far I absolutely love it. The AT4 is an off road trim, so guys (and some gals), it looks rugged instead of some sissy city only SUV. Dismiss the lame editorials that speak ill of this SUV or it's off road capabilities. What are your needs? Boulder crawling, river crossing, mud bogging? Then yes you need a more aggressive 4x4 like a serious Jeep, Toyota 4Runner, or 4x4 pickup.But if you live in a harsh winter area, like to snow ski, or reach that trailhead that happens to be on crappy dirt road the AT4 is more than capable. The articles like to be critical on it's ground clearance of 7.2 inches and make it sound like certain competitors have so much more at 8 or 8.2 inches. Have they looked at tape measure lately?! Really?! One inch or less! Give me a break! They fail to point out that these competitors, though are AWD, that's all they are. The AT4 has an Off Road on it's selector (along with 2WD, AWD, Sport, and Tow/Haul) that turns the AWD system into a more capable off roader by engaging a twin clutch system providing more torque to wheels that are loosing traction. I have personally found this system to work extremely well on 3 separate occasions, 2 being on deep muddy roads with some relatively steep inclines, and 1 in sugar sand. The AT4 performed beautifully! The AT4 gets the 3.6 six cylinder married to a 9 speed trans. At 310 hp the engine is very strong and the 9 speed is smooth as silk.You won't have any problem pulling out in traffic or passing. 0-60 in 6.1 sec. With the trailer package you can tow 4,000 lbs. In my opinion the ride is very smooth, taking bumps and such very well. Cabin is very quiet even at highway speeds. I have taken two trips both of which were nearly 1500 mi and included some of that "off roading" I mentioned and still managed a solid 23 mpg combined. And that's with me being notorious of having a heavy foot! For me, at 6ft. and 210lbs, I find the seats to be very comfortable and supportive. They can come configured differently with seating from 5-7 people. Mine has captain chairs in second row and a third row seat. The 8 inch screen is great and very quick. Instrument panel in nice and easy to use. Air vents are abundant with large vents in front and four more in the ceiling to the third row. Storage and gadget holders everywhere. In my opinion the interior is very nice, not plush, but very nice. Not cheap or chintzy. The Bose sound system, well, sounds great of course. Plenty of bass through the subwoofer. Two areas I feel could be improved on. It doesn't have driver seat memory. I really feel GM should have made that standard in the AT4 since it's just a step down from the Denali. And, the gear shifter. It's an electronic push button/rocker switch which is fine actually once you get used to it, but I do have to agree somewhat with the critics on the placement at the bottom of the center stack. I do feel it would be more user friendly if it was located nearer to the steering wheel area, maybe set vertically. So, like I said in the beginning, very happy with choosing this vehicle. So if you are looking for a rugged yet comfortable SUV, and not needing a hardcore teeth jarring off roader, then I think it would be worth your time to take a good look at the new Acadia AT4.
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Stay away for a while
Former Acadia Fan, 01/09/2020
2020 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 9A)
88 of 98 people found this review helpful
As much as I wanted to love my Acadia Denali I just can't. I purchased it in September 2019 and it has been at the dealer since mid November for various issues ( Navigation, Radio, Touchscreen, Emergency Parking Brake, Noise in the rear, defective Headliner, Defective weather seal). It is really a beautiful vehicle, but the early production ones definitely have a quality issue. My hope is that it will get better in due time, but right now I just can't recommend it. I had a 2017 Acadia Denali prior to the 2020 and loved it thus the reason I got it again. Unfortunately, at this time I just can't recommend this car.
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Poor choice
Me, 02/21/2021
2020 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 9A)
11 of 12 people found this review helpful
Transmission failed on my way to work..in wed..needs a new one at 8879 miles
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So far Love it!
Huntstuff, 12/05/2020
2020 GMC Acadia SLT 4dr SUV (2.0L 4cyl Turbo 9A)
6 of 6 people found this review helpful
I have only had the 2020 SLT Acadia a few days but so far I love everything about it. It surprised me how quite and smooth driving is. The 2.0 turbo feels more than adequate. The captain chairs are wonderful. The only thing I miss is the lane centering that came standard on other brands. Overall 5 stars.
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Comfort and Quiet
Jim M., 01/08/2020
2020 GMC Acadia AT4 4dr SUV AWD (3.6L 6cyl 9A)
22 of 29 people found this review helpful
Need power like their V6 but could not get a V6 in their 2020 Terrain with the 4 cylinders to choose from. Exceptional quite ride and comfort for the price PLUS AWD and more room that a 2020 Terrain.
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Back up camera and sun shade problems.
James in TN, 11/22/2020
updated 02/13/2025
2020 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 9A)
11 of 14 people found this review helpful
02/09/24 Latest problem with 2020 GMC Arcadia Denali: All four wheel covers started peeling (only have 13,500 miles). Even though the car is considered as being out of warranty, I felt that GMC should replace these as no cost to me. Local dealership submitted a request to do just that. But GMC declined to do so. I understand that I am not the only person to have this problem. After buying a high price, top of the line vehicle, I thought wheel covers should last longer than just over three years. I guess not. At least that appears to be GMC’s opinion. Customer opinion must not count much any more. It’s ashamed GMC will loose a customer over their lack of quality control of a wheel cover. Dealer replaced entire back up camera system including radio unit. Took a number of visits to get this addressed. Took over a month getting parts to make repairs. Back seat sun shade won’t totally close. Front seat shade is slow to open. It seems that GMC can’t get a manual shade to work and dealer can’t fix this problem. Will think twice before considering another GMC product. Update May 2021: Still having problems with the second row roof shade. The plastic latch has actually broken and shade will not latch or close, leaving the shade entirely open (no sun protection at all). GMC actually replaced the shade latch, but original gap still exist with no way to solve the original problem of light entering cabin. Still waiting for a solution to a shade that won’t entirely close to prevent sunlight entering cabin. 11/27/2022 Received a notice letter from GMC on a safety recall N222378380 rear view camera not functioning properly. This addresses previous problems I have discussed. Letter states that “Parts to repair are not currently available, but when parts are available, your GMC dealer will replace the affected coaxial cables. This service will be performed for you at no charge.” They will sent a “second letter” when parts are available and asking to take car to GMC dealer for service. My other problem with back seat shade not totally closing has not been addressed as of this time. 02/01/23 took Arcadia for camera recall parts installment. It seems to work for now BUT: during install they cracked the back side panel on driver’s side and informed me they would replace. Ordered panel. 03/01/23 Told part was on back order. Will this ever end?
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No problems so far
john manata, 02/21/2021
updated 09/13/2023
2020 GMC Acadia AT4 4dr SUV AWD (3.6L 6cyl 9A)
6 of 7 people found this review helpful
my model is a sle with the 3.6 6 cyl. which isnt listed under the model catagory, ive had my gmc about 3 months with no complaints. plenty of room and comfort. the 6 cyl. provides plenty of power to move quickly. so far through 2 snowstorms it has performed flawlessly in awd mode. the heated seats are a nice option and the remote start is a must have. i dont use the 3rd row seats so there is plenty of storage space with them stowed flat. styling is nice but id like to get rid of the roof rails. fit and finish is nice so far no problems.still no problems after 3 years. I’m glad I can change my own oil with the filter located in a easy to reach spot.
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Missing Features
2020ACADIA, 10/17/2019
2020 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 9A)
43 of 62 people found this review helpful
The 2020 wasn't in stock so it was delivered. I wanted to buy American. Mine is supposed to come equipped with Heads Up Display. I paid for the feature, it shows on my window sticker and all other paperwork. The hardware is missing for the feature entirely. Spoke to another 2020 owner and his model was missing hardware for the emergency collision braking. Mine has the lane change alert and emergency braking. I don't think the lane change alert and emergency braking works properly. Doesn't seem to detect when I leave the lane or come too close to the vehicle in front of me most of the time. It isn't an issue with the settings. I told the dealership about the missing feature and so far they are confused without explanation or resolution. When I ordered the vehicle I saw a big flat surface between the buttons of the GPS. I though that was a touch pad but it is just dead space. The GPS screen looks dated compared to other vehicles with a large flush glass panel. Also the gaps between the interior panels are too noticeable. Only the drivers floor mat has a hook to hold in in place. All the other mats just slide around. The shuddering from the start stop feature is extremely noticeable so that must be disabled. There is a nob that allows the driver to switch between 2wd and 4wd. There is no setting for intuitive AWD that stays in 2wd and switches to 4wd when slip is detected. Also the pricing for this model is higher than what I consider superior models; Subaru, KIA, Hyundai, etc. I hope other 2020 owners have a better experience.
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My wife loves this car!
Mark Vroom, 08/16/2020
2020 GMC Acadia Denali 4dr SUV (3.6L 6cyl 9A)
7 of 9 people found this review helpful
A lot of car for the money
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Intelligent vehicle
Neil B, 08/20/2020
2020 GMC Acadia Denali 4dr SUV (3.6L 6cyl 9A)
3 of 3 people found this review helpful
This vehicle is good looking and our new Denali has all the intelligent options. My wife and I have committed to each other that the car is smarter than we are. Be sure to have your sales rep go over how to set up all the functions you want to activate, that will save you a lot of time. We love our new Acadia Denali.
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Sunshade
Tee Fair, 10/01/2020
2020 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 9A)
9 of 15 people found this review helpful
Only buy this car if you want cardboard as a sunshade . We bought a 2020 GMC acadia SLT in July. The spring loaded sunshade is a very poor and cheap design for a $40,000 vehicle. With only 800 miles the plastic latch broke that holds the sunshade closed while the car was in our garage. 2 dealers have taken pictures--but neither has called us back. Both did say they plan to use plastic againg for the latch. UNREAL.
Just what the doctor ordered
SUV4ME, 04/30/2022
2020 GMC Acadia Denali 4dr SUV (3.6L 6cyl 9A)
2 of 2 people found this review helpful
My 2020 Acadia SLT has everything. Plenty of power, well laid out cabin, All the creature comforts, whistles and bells. Plenty of cargo space with the 3rd row seats down. Handles like a car with good manners. The exterior is beautiful. Just the right amount of chrome and the wheel round out the package. I only have two hand s so I can only give it two thumbs up. GMC your hit the bull's eye this time. This Acadia SLT with V-6 FWD with 9 speed automatic transmission is the complete package.
Average at best
Gman, 04/07/2021
2020 GMC Acadia SLE 4dr SUV AWD (2.0L 4cyl Turbo 9A)
4 of 6 people found this review helpful
I bought this vehicle (SLE AWD V6) in October of 2020 and have put on 8,000 miles so far. The size is perfect for us and it has a quiet, smooth drive compared to the Explorer and other competitors. I had not owned a GM vehicle in over 20 years, but the pricing and discounts were great at the time. We went with the lower trim because we intend to use this vehicle for a few years running kids around town to their events so we didn't need all of the extras. So far I'm very happy with the ride and drive, but the rest of this vehicle leaves much to be desired. The interior is cheap with many rattles. There is a rattle coming from the driver's side window in cold weather that no one could figure out. The second row sun roof shade doesn't close all the way and rattles as well. I had it in to the dealership for this and it didn't get fixed. I have to leave the shade open so it doesn't drive me nuts. The factory tires are not the greatest and have poor traction. Even in AWD the traction in the snow was poor compared to past SUVs that I have owned. I had read the reviews and didn't have unrealistic expectations when I bought this vehicle, but I didn't expect the interior rattles in a 2020 model from any manufacturer! In retrospect I should probably have spent $8K more and bought the Highlander or Palisade but it is what it is at this point. In two years my youngest will be driving and I will have this Acadia paid off so I will likely be moving on to something a little better.
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Love Love Love
TiaF4nj, 09/04/2020
2020 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 9A)
2 of 4 people found this review helpful
Space, Speed, Efficiency, Cool features to satisfy any driving need. This car is my dream car & I’m so pleased with the fully loaded additions that make owning this car even more enjoyable! Everyone who has seen it loves every detail and I am definitely a happy owner!
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2020 GMC Acadia SLT
No, 12/31/2022
2020 GMC Acadia SLT 4dr SUV AWD (2.0L 4cyl Turbo 9A)
1 of 1 people found this review helpful
So far I have been very pleased with the vehicle. It has smooth ride, comfortable seating and it is easy to get and out of. Most of my driving is on city streets with moderate stop and go traffic. I still average around 23 mpg with the 3.6 L V6.
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GMC Acadia 2020
Paul C., 08/30/2020
2020 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 9A)
4 of 12 people found this review helpful
Certainly have liked the amenities that GMChas offered in past BUT the 2020 Acadia Denali has been DOWNSIZED & no longer fits the needs of this family which is definitely WHY we have chosen another vehicle—The Yukon 2020 Denali has NOT upgraded their interior space & left the gar shift on the steering wheel which is very —OUTDATED!! Had to leave GMC altogether-reluctantly.
AT4
Arch, 07/02/2020
2020 GMC Acadia AT4 4dr SUV AWD (3.6L 6cyl 9A)
3 of 10 people found this review helpful
Rides great
Denali is great overall rating is 5
Chubb, 12/22/2019
updated 12/29/2021
2020 GMC Acadia Denali 4dr SUV (3.6L 6cyl 9A)
4 of 21 people found this review helpful
We only drove the Denali model, and it was a terrific car. We never drove the other models. The Acadia is built on a pickup truck frame with a truck suspension. It is a very firm ride. We live on a county road, and if it was not for that the tight suspension would not bother me. After one year and 18,000 miles I would still say it is an excellent car. And, very will made.
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Navigation
Trish, 10/13/2022
2020 GMC Acadia AT4 4dr SUV AWD (3.6L 6cyl 9A)
0 of 0 people found this review helpful
Navigation system quick working after 2 years
Acadia
AnnaMaria , 09/25/2023
2020 GMC Acadia AT4 4dr SUV AWD (3.6L 6cyl 9A)
0 of 0 people found this review helpful
Love this truck. Drives like a car. Quiet, comfortable ride. Highly recommend.
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My Denali
Larry G, 05/19/2023
2020 GMC Acadia Denali 4dr SUV (3.6L 6cyl 9A)
0 of 1 people found this review helpful
Beautiful eye-catching car that I traded for after having two Lincoln MKT crossovers. The Denali is a bit higher and has a noticeably harder ride, though. Lots of technology and impressive fit and finish. The wheels are bigger (both had 20 inch tires) but wider and more off-roadish for lack of a better descriptive. Hands down, the MKT is far more comfortable and car-like than the Denali, though. The Denali has 310 horses, which makes it run like a rabbit. The MKT, however, had 365 hp derived from the twin turbo V6. Almost no comparison. Bottom line, I like the GMC Acadia Denali but it has its shortcomings.
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