Now, despite the fact that I've worked for Ford for about 5 months now so I had a lot more time to study the car without being pestered by car salesmen. Now having said that, I had plenty of time to study this car and make a well informed decision. I've owned the car for about 2 months now, have put about 1800 miles on it and still catch myself looking back at the car when I get out. It's an extremely impressive, stylish, and agile car. This car never ceases to impress. I've been a Honda car owner all my life but after doing hard research, driving different vehicles for a couple months, and seeing different features, the Fusion rose above the rest.
I test drove quite a few cars before I bought my 1 owner 2014 Fusion Titanium with 25,000 miles on it (still under Ford's 3/36000 warranty) for a killer price. The car was very comfortable, peppy for a 4 cylinder and has a nice ride. The car performed well on my test drive and when I picked it up to take it home and about 20 miles from the dealer I bought it from it began behaving erratically, losing power and then shifting back into gear before the little wrench lite came on telling me to get to a dealership quickly. (The used car dealer I bought it from has been far more supportive than Ford and even offered to return my money and sell me something else while they deal with Ford, but I really liked the car and foolishly opted to deal with Ford myself) I arrived after the service department had closed so I asked about a loaner to get me home. I was told service has the loaners and they're closed. They helped me find the number to a car rental place, but the only one open was about 15 miles away and didn't deliver. After resigning myself to the fact I was probably just going to sleep in the car in the lot until morning and telling the supervisor the same they freed up someone to drop me off at the rental car place. I wish I had thought to just take a taxi home, but I was pretty stressed and frustrated and wasn't thinking as clearly as normal. The next day the dealership called and said 5th gear is out, but it's covered under the warranty. Great! Then came "It may take up to 30 days to get parts". I specifically asked and was told this car is not one of the ones affected by the transmission recall. They asked me if I wanted it fixed or if I wanted to take my car with no 5th gear. Hmmm, think I'll wait for it to be drive-able again rather than risk getting stuck on the side of the road. I authorized them to start the repair and asked again about covering a rental or loaner and they said they would have to pull the transmission first and break it down to figure out what they needed then Ford would decide whether or not I get a loaner or rental approved. They said it would take two days for the removal and breakdown. When I followed up they asked for two more days. When I followed up again they couldn't even tell me if they had pulled the transmission yet and asked me to keep my rental for 3 more days, probably on my dime, while they worked on it. So after having the car a week they apparently have done an initial diagnostic and nothing more. Wishing I would have just taken my check back at this point and bought something else as I have dwindling faith they will manage to get it fixed correctly any time this month.
I bought a 2014 Ford fusion, with 33,000 miles on it. Less then a week owning it & the transmission started slipping while accelerating & slamming into reverse. Took it to a Ford dealer & I was told it needed a new transmission. Instead of replacing it though, they replaced parts in it for 2 months.. Which never solved the problem. Ford kept calling & saying it was fixed, but when we would test drive it, the SAME PROBLEMS existed. Ford direct was of no help. After 2 months of Ford having my car, they finally replaced the transmission, but the slipping between gears STILL exists. The warranty on these cars is a joke.. Ford had replaced numerous parts to no avail, had engineering involved to no avail, and finally had a regional technician drive the car & order a new transmission. Don't buy a Ford. The time, the hassle, the inconvenience was NOT worth it. No one at Ford took responsibility for the delay and even said "we've never seen it take this long for repairs before.." but STILL took even longer. Completely incompetent company. The Ford regional service lady even got involved after 2 weeks, and promised to speed things along & keep me informed but again- she had no information, no solutions & the problem was still prolonged.
I have to say I really like this car, it drives great. Recently it was in for a service and some recall items to be taken care of, nothing major, the dealer gave me a 2014 Fusion with the 2.0L ecoboost engine, oh man let me tell you this engine runs strong compared to the 2.5L I have. If I had known it was available in the SE model I would have defiantly bought it. If you are going to get one of these good looking cars, get it with the 2.0L it is so smooth and powerful, you will regret it if you don't. Go drive both and you'll see what I am talking about.
I have noticed over the past couple of months that I am having a problem with a waxy material running down over my headlights. I had the service manager from the local Ford dealer take some pictures and send them to Ford Canada. I did not hear of any results until a number of other new Ford owners started coming in with the same problem. It is a problem that is not unique to the Fusion, but is apparently happening to several 2014 models. After a few weeks and several phone calls to the dealer they informed me that Ford is using this waxy material as a form of rustproofing on the inside of the front fenders. When the temperature goes up this stuff is melting and running down over the lights.