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Consumer Reviews for the Ford Focus
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Don't Be Fooled--It's JUNK
D. Liebling, 04/21/2016
2014 Ford Focus SE 4dr Sedan (2.0L 4cyl 5M)
No matter what propaganda you may hear about the dual-clutch automatic, STAY AWAY.
My 2014 started to exhibit intermittent, severe chatter/shudder/slip/gran/noise shortly after I bought it.
Pulling out from a stop is problematic to the point of being unsafe, as you never know what the trans will do.
Dealer applied several software updates over the next 18 months.
Ford Customer Service … indicated they would pursue the issue until I was satisfied.
Didn't happen.
As the miles and months and repair attempts accrued, dealer and Ford interest waned.
One day, Ford CS simply announced, "Dealer says car is normal... There will be no further repair attempts nor trade/buyback assistance.
"Coincidentally", this happened as the car was about to become eligible for Lemon law arbitration.
Neither Ford nor the dealer have acted in good faith re this vehicle.
Ford has finally acknowledged the DCT is a failed design--They are eliminating in the near future.
That might help future customers but leaves the tens of thousands of us with the current model with a vehicle that is undriveable and unsellable and has a horribly suppressed blue-book value.
Ford has not acted honorably nor professionally in this matter...
Don't expect them to do any better when you have problems in the future... BUY SOME OTHER MAKE VEHICLE.
AVOID FORD
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