Used 2015 Ford Flex Consumer Reviews
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We have a limited number of reviews for the 2015 Flex, so we've included reviews for other years of the Flex since its last redesign.
gas mileage
RJ, 05/16/2018
2015 Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
3 of 4 people found this review helpful
gas mileage misrepresented. Very poor. Ford rude on lease buyout and will be returning due to reps ignorance and poor mileage.
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Not your average station wagon
K, 08/26/2017
2015 Ford Flex Limited 4dr Wagon (3.5L 6cyl 6A)
4 of 6 people found this review helpful
Ease of access 3rd row seating. More room then Explorer or other third row cars. Plenty of leg room all 3 rows. Purchased it to move grand children with 3 car seats. Works great. They can load themselves with ease.
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Horrendous MPG and Bad Customer Service
Mark Hopkins, 08/22/2016
2014 Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
12 of 23 people found this review helpful
Open Letter to FORD CEO. Dear Mr. Fields; This is 2nd attempt to get your attention. Not surprising since it took 3 letters and 2 phone calls to finally get Ford’s attention when my car rolled off, while in park and unattended. I leased a 2014 Ford Flex SEL. First time with a Ford product. I find your new designs both from Ford and Lincoln to very appealing. Which is what drew me to your company in the first place. As mentioned already, the vehicle was involved in a rollaway accident with less than 5000 miles. When contacted both Worthington Ford (“WF”) and Power Ford (“PF”) dealerships refused to inspect citing “they did not want to get involved.” After multiple attempts to get your customer service attention an Inspection took place at WF over 1 year from the date of the accident. I specifically requested to speak with the inspector wanting to know what tests were conducted as well as any findings. The inspector left the premises without speaking to me and I was promptly sent a form letter denying my claim. No backup provided, no list of tests conducted nor any explanation how a vehicle sitting in park rolled off unattended. For the past year and half I have been irritated by two (2) warning lights on my dash. First, a yellow check engine light which appeared when the fuel fill flap popped off my filler spout. Vehicle was serviced by PF at approximately 30k miles. PF was instructed to make repair and failed to do so, they were more interested in hard selling a set of tires. Next service at WF with approximately 39k miles. I was charged $523.39 to replace the filler assembly. WF indicated that warranty was no longer available for this part as vehicle is above 36k miles but would have been covered under warranty if PF had perform requested repair. Please note, had Ford utilized a simple gas cap in lieu of the filler assembly with flapper then the repair would also be very minor and cheap versus removing the entire fuel tank. Second light, the driver’s side door closing sensor is malfunctioning. As you drive the driver door is “open” warning is constantly flashing, “transmission is not in park” flashes and a tone rings every time vehicle comes to a stop. Google search indicates this is a common problem with this vehicle. Again PF was asked to repair at 30k service, which they again failed to perform. WF stated again would normally be a warranty item but since I have exceed 36k miles the $450 bill is my problem. When I complained to Ford corporate customer service my concerns about the roll off were ignored, I was offered no compensation for warranty repairs I had made to the vehicle paying out of pocket and was only offered to split the cost of warranty items yet to be repaired. Trying to pass onto the customer a $450 repair bill for a faulty door sensor that your company is well aware has performance issues, just because the mileage is slightly over is not going to engender product loyalty. Nor has any other manufacture I have owned cars with ever taken this stance given a similar circumstance. I chose to turn in this vehicle four (4) months early rather than deal your company (or listen to annoying warning chimes ring when I drive). PF, closet dealer to home, refuses to take car in since I didn’t purchase it there. Make appointment at purchasing dealer, WF, to turn car in, fight through 1 hour of LA traffic to arrive 5 minutes prior to appointment time (6pm) to be told you just missed leasing manager. Asked if I would like to make an appointment for tomorrow. My response “I don’t think you know what the word appointment means.” Toss keys to receptionist and leave.
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Liked the flex until it tried to kill my family!
MarciaT, 08/17/2015
2015 Ford Flex SEL 4dr Wagon AWD (3.5L 6cyl 6A)
24 of 51 people found this review helpful
Was looking for a large, safe family vehicle to replace my minivan that was totalled in Feb of 2015. Found the ford flex. Loved the size, comfort and technology! Hate the gas mileage!! Ford should be ashamed of themselves! If my minivan gets 30mpg on trips - so can the flex! It gets 17!! 17 mpg - pathetic! Anyway - on Thurs Aug 13, on a vacation with my kids in the smoky mountains and the steering starts acting a little strange. No lights or warnings. Stopped to check power steering fluid and figured out its electrical - no fluid! We called 2 ford dealers and were told its fine and get it checked when we get home. Was told there is 1 recall on fuel delivery module - thats it. We continued our day and on the 2nd largest mountain on the entire east coast- Clingmans Dome - the power steering warning lite comes on. It bongs 5 times and BOOM - NO POWER STEERING. None! On a huge mountain. Took all my husband had to wrestle it away from a guard rail - avoid traffic and stop it so we didnt dive off the cliff!!!!! 2 1/2 hours to get a wrecker to bring us off the mtn! 2 traumatized kids that dont want to drive in the flex ever again! 2 hour drive to the Knoxville airport to get a one way car rental because locals wont do a one way rental. Do you know what Ford corporate says??? We would like to say that cars come off the assembly line perfect - but - they dont. Thats why theres a warranty!!!! Are you kidding me?? We could have died - LITERALLY! Will they reimburse me for the car rental? NO. Will they help me get my car back? No! I have to get out of work. My husband must get out of work. We must drive 3 hrs- each way- to get the car. Asked why they dont care that the car almost killed us? No response. Asked if they would be upset if I went on tv to warn others. They said sorry you feel that way. He will call me next week to see if we got the car back. DONT BUY A FLEX! DONT BUY A FORD! I used to like fords! My kids and I will never buy another Ford vehicle! They should be ashamed of themselves!!!!!!!!!
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Always something wrong and poor mpg
A.E., 12/30/2016
2014 Ford Flex SE 4dr Wagon (3.5L 6cyl 6A)
7 of 14 people found this review helpful
Bought brand new 2014. At 19k miles started to hear a clicking noise every time i did a U turn or accelerated while turning. Took it to Galpin Ford and they told me it was the Axel.. got that fixed. Then about 27k miles. The same click came back same story got a new Axel. At 35k my steering went out luckily it was in a parking lot. Oh and yes that clicking came back.. got new Power steering and yes another Axel... now at 46k car left me stranded 4 times. By this time my Axel was clicking again, bad exhaust smell when car accelerated and car will not turn on. So after fighting with Ford so that they would cover the repairs because now the vehicle was out of warranty i got it fixed. Now at 57k miles guess what? Yup the smell is back and the Axel is clicking again. This time I didnt Call Ford. I called a Lemon Law firm.... stay away from Ford... they look nice But they are bad cars...
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