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Used 2020 Ford Expedition Consumer Reviews

3.8 out of 5 stars
48 reviews

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We have a limited number of reviews for the 2020 Expedition, so we've included reviews for other years of the Expedition since its last redesign.

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2 out of 5 stars

Extended Warranty is a MUST!!

David, 08/25/2021
2019 Ford Expedition MAX Limited 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
2 of 2 people found this review helpful

When we bought out 2019 Expedition Max I was generally pleased, but as soon as we hit 35,000 the problems started. It has been to the dealer over 8 times for a total of 6 weeks. Finally I had them get me a loaner as I was sick and tired of borrowing a car and sharing with my wife. Cam phasers, various front end bearing, vacuum pumps have been replaced. Thank goodness I bought a warranty as this vehicle has less than 43,000 miles and over $5,000 in covered repairs. Buy a Ford, Get an Extended Warranty.

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1 out of 5 stars

Extremely Unreliable! Buy something else.

Jon, 10/25/2023
updated 03/25/2024
2019 Ford Expedition XLT 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
2 of 2 people found this review helpful

purchased 2019 new from dealership, currently has 50k miles. within 20k miles had to replace all the shocks twice because of leaking. at 36k miles had to replace the navigation screen and also had to replace the cam phasers. at 50k miles cam phasers had to be replaced for a 2nd time and also for some reason the oil pump went as well. I WOULD NOT RECOMMEND ANYONE BUYING A FORD THESE DAYS. UPDATE: Where to start?!?!?! Purchased new in 2019. Within the first 20k miles had to replace the shocks because of leaks twice. At 25k miles the entire navigation system/screen needed to be replaced (out of warranty $1000), at 36k miles the Cam Phasers had to be replaced, then at 54k miles the cam phasers failed again and had to be replaced for a 2nd time. After I picked up the car, on the way home, the low oil pressure light came on. Dealership towed it back to the shop and this time it was the oil pump failed. At this point Ford extended our powertrain warranty for another 3 yr/36k miles. At 57k miles the car left my family, and I stranded in the middle of the night on the side of a highway coming back from a high school sports game at 11:45pm for 2 hours until AAA showed up. This time the car would not accelerate all of a sudden past 40 MPH! Had it towed to the dealership the next morning and said 2-3 cylinders were misfiring and need to be replaced. I WILL NEVER BUY A FORD EVER AGAIN!!! NOR WILL I EVER RECOMMEND A FORD TO ANYONE... EVER.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

ford doesn't stand behind their product

roy, 05/22/2023
updated 11/27/2023
2019 Ford Expedition MAX Limited 4dr SUV (3.5L 6cyl Turbo 10A)
2 of 2 people found this review helpful

Dec22 bought a "gold certified" 2019 expedition max. It had 65k miles on it and drivetrain is under warranty till 165k miles. So everything was nice. Moved to northeast at March. And nightmare started here. Engine had a knocking noise at cold start, it was like 10-15 secs. After I researched over YouTube figured out there is a problem with vct phasers. April 3rd Took it a dealer in CT they confirmed the issue and told me that they will fix it under warranty. A week after I got a text "your vehicle is ready to pick up" went there turned the engine and there was a rattling noise which wasn't going off. It sounds like rockers. Didn't pick the vehicle and told them the situation. Took videos when the truck was idling. This dealer told me that also I have a low oil pressure issue, parts are backordered and I should wait like 2-3 months. And also they stated that my truck shouldn't be driven, they didn't offer a loaner car as well. Towed my truck to another dealer which was 30+ miles away. Thankfully they gave me a bronco as a loaner car ( not even close to my truck ! ) And this dealer stated that there is no "low oil pressure" issue. The issue is the first dealer didn't change the all necessary parts and that was the reason my engine failed. Now it's over 6 weeks. Parts are backordered, calling ford representatives are just waste of time. I should've continue to drive my old Toyota! This is gonna be my last Ford! Update : problem solved after 17 weeks. But there are new problems now

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Smooth move

Daytona , 03/28/2021
updated 04/05/2023
2020 Ford Expedition MAX XLT 4dr SUV (3.5L 6cyl Turbo 10A)
2 of 2 people found this review helpful

Great turning radius. Very smooth ride.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Transmission problems!

Devin, 01/12/2025
2019 Ford Expedition Limited 4dr SUV (3.5L 6cyl Turbo 10A)
2 of 2 people found this review helpful

I bought my 2019 Ford Expedition used at just under 100K miles. I had the vehicle for 5 months (put on about 5k miles) and it needs a new transmission. Disappointed is an understatement! I was never a Ford fan but after having a 2011 Subaru Tribeca, I loved all of the space and features of the Expedition. I was absolutely in love until I could no longer drive it. Now, it's been in the shop for the last 8 weeks for a full transmission rebuild! The dealership talked us into a rebuild instead of a new one and had to wait several weeks on parts and even received a faulty valve body from Ford. I suppose these are the risks you take when buying pre-owned but I never would have imagined having to pay for a full transmission rebuild on a $30,000 vehicle that I've only owned for 5 months. Never will I ever own another Ford!

Safety
2 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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