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Used 2020 Ford Edge Consumer Reviews

4.0 out of 5 stars
70 reviews

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Pros
Cons
1 out of 5 stars

Beautiful car with a JUNK engine

Disappointed customer , 08/22/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
44 of 60 people found this review helpful

I’m full of regret from buying a ford. Brand new 2020 edge has transmission issues that no one will acknowledge or admit to. Main issue is 0-35mph. It jerks and hesitates between gears. Especially around slow wide turns. It’s scary and very disappointing after paying so much for a car. It’s a bit noisy until it hits 40mph. Once you get that fast it drives fine. Their solution- “drive it hard”...nice smh. Interior is nice but what good is that when it drives like a go cart. I’ll never buy a ford again. The manufacturer could care less. I will trade it in ASAP

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1 out of 5 stars

Hang from the highest tree

David Boudreaux, 12/05/2020
2020 Ford Edge SE 4dr SUV (2.0L 4cyl Turbo 8A)
20 of 27 people found this review helpful

Ours and many others owners with the 2.0 engine are stuck with a hefty repair bill when you are told, that you need to replace your motor in your car. Because of a factory defect in the casting of the engine block, it failed at any mileage or time, no reason or why. It lets water seep into the cylinder and the engine fails. But the best thing, Ford doesn’t care. We were just in our 4th year and garage kept, retired. Be ready for a big bill, ours $7000 and the car has been sitting at the Ford dealership for a month, the engines are on back order. No release date.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

Electrical issue

F. Holzapfel, 12/15/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
5 of 6 people found this review helpful

After only 2 months of owning a 2020 Edge ST, finding it goes dead, like battery has been drained. See this also in Ford forums. And tow truck driver has seen this many times. Not good when you cant rely on a brand new vehicle.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Love my Edge!!!

Rilda , 09/03/2020
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 6 people found this review helpful

It’s a beautiful, economical, and comfortable automobile! Love the color!

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5 out of 5 stars

Back to Ford!

Ford Fan, 09/14/2021
updated 03/14/2022
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 6 people found this review helpful

Well, we're back to Ford again. We've owned a Bronco (our start with Ford) three Expeditions, two Explorers, a T-Bird (older version), a Mustang, a Focus, a Fusion, a F150 Sport 4X4 (my husband's current truck), a Taurus SHO (I'm sorry I ever sold that one) and now . . . an Edge. Despite all the cars I researched, I ended up with a Ford. As with most Ford, products, we just get more for our money and great quality and customer service. We have never had issues with our Fords and I have no complaints about the service I've received from any Ford Dealership. I just came from a Chevy Volt (also excellent customer service). Interesting concept, and I saved a ton on gas, but just too small. I don't need anything as big as my husband's F150 or a third-row seat SUV. I really like the Edge. I purchased a 2020 SEL just a week ago. Maybe too early for a review, but I really do like it. It handles well, and it has more bells and whistles than I really need - but I still like them. Nice having AWD again, as we live in the mountains. Plenty of pickup. I agree with some of the reviews I've read, the transmission is a little hesitant at take-off, but not a deal breaker. I like the power lift gate, power button to flatten the back seats, remote start, blind spot monitoring/lane assist, etc. and the auto brights were a nice surprise. It's the perfect size for me. I prefer the uncomplicated, simple dash of Ford vehicles. Lots of cargo space, even without the back seats down, and my 7-year old granddaughter, who despised getting into the Volt as she got taller, loves the space. The seats are very well padded, comfortable and high quality. The Edge isn't huge, but so much bigger and more practical than the Volt. I put 500 miles per week on a car and trade often. Okay, I'm going to miss only putting gas in my car once every two weeks or so - the Volt was a real gas saver and a great car, but I think I'm really going to enjoy the Edge! 03/22 Update - Still love the Edge. I'm disappointed that the auto lift gate doesn't ever work. I can't seem to get my foot in the right spot. I've heard that complaint about other brands as well. Very happy with my purchase. Of course, now that gas has gone up, it's a punch in the gut every time I fill up, but you can't have everything. Averaging about 25 MPG, which isn't bad at all considering my heavy foot. Very happy with my Edge. Highly recommended.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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