Used 2021 Chevrolet Suburban SUV Consumer Reviews
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DO NOT PURCHASE THE $2,500 ENTERTAINMENT SYSTEM
Peter, 06/28/2021
2021 Chevrolet Suburban Z71 4dr SUV 4WD (5.3L 8cyl 10A)
11 of 12 people found this review helpful
The car is great. The entertainment system is a disaster- the worst I have ever seen. We purchased this car primarily for the system for the kids in the back seats because the screens are big and we thought they could use them to stream whatever they want. Not included in the marketing materials is the fact that Iphone's don't seemlessly work with these systems. You have to plug in an HDMI cord and a dongle for your Iphone. That doesn't work either. As soon as you hit the road for a road trip, it glitches horribly and inconsistently. I have returned the car under warranty now three times and they can figure it out. Then they say Chevy won't do anything to solve the issue. We spend nearly $75K on this car and would have bought the Ford Expedition had we known that the entertainment system was so bad. They must have done zero quality control on this before launching this into production. What a disappointment.
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I want to rate it better...but I can't
Phil, 09/18/2021
2021 Chevrolet Suburban High Country 4dr SUV 4WD (6.2L 8cyl 10A)
10 of 11 people found this review helpful
Our 2021 High Country offers an elevated level of refinement and comfort with the functionality large families have come to expect and depend on from Suburban. That combined with the new independent rear suspension and finally the grunt of a real truck w/ the available 6.2L made it a no brainer to replace our 2016 LTZ 5.3L. Unfortunately (and based on what I've been reading I'm not alone) the durability and dependability is just not there and it's not a few isolated customers. We purchased ours' in June in advance of two long road trips including a 6-week cross-country adventure. We put a quick 2300 miles on it with no issues before leaving Oregon for the east coast. In the next 8000 miles our Suburban fell victim to FOUR different issues, some major, and all requiring some form of repair. -Valve lifter malfunction / failure that is now becoming chronic issue on this iteration of the 6.2L. We caught ours' early but if left unchecked leads to bent / broken pushrods and potentially catastrophic engine failure (we met someone on our trip who actually had this happen). Outstanding dealership (Banks Autos) in NH replaced all 16 lifters and related parts under warranty though we were unfortunately without our brand new vehicle for 10 days and unable to continue our trip as planned. -Malfunctioning Adaptive Air Ride Suspension. This happened at the entry to the campground we had stayed at requiring us to disconnect our travel trailer and the Suburban battery to get the system to reset. Luckily, it did, but not ideal and completely unacceptable on a brand-new $90K vehicle! -Service Engine light came on outside of Casper, WY caused by a fried O2 sensor that had been incorrectly installed from the plant. Dealership back in Oregon performed a temporary repair to get the light to go away and enable the vehicle to function properly. Parts currently on order for final repair. -MASSIVE oil leak upon return to Oregon. Leak went undetected by sensors and warning system on the Suburban even though dipstick registered ZERO oil. Could have lead to serious internal engine damage had I not been standing in the driveway when my wife backed out of the yard and discovered the lake of oil under the vehicle. While I've not wanted to get acquainted with Chevrolet service departments from coast to coast the folks I've come in contact with in Concord, NH, Casper, WY, and Bend, OR have been nothing but outstanding. GM has also, without hesitation, stepped up by comp'ing us a GM Platinum Extended Service Contract (6 year / 100,000 miles). I'm not sure if that's a good thing or if they are merely hedging against additional inevitable mechanical issues in our future? Bottom line.... My enthusiasm for GM products got the best of me in ordering a first-year production vehicle. Chevrolet has certainly not worked out all the kinks in this design and I would caution any prospective buyer to pump the brakes on the purchase of even a 2022 model until performance and durability data are available.
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New and improved suburban
LG, 06/14/2021
updated 12/15/2022
2021 Chevrolet Suburban RST 4dr SUV 4WD (5.3L 8cyl 10A)
10 of 11 people found this review helpful
I've owned 4 suburbans. The Good: The driving experience is great. Cameras all around are amazing. More leg room in row 3. The return of the large mirror is everything The Bad: The entertainment system has two touch screens on the back of the driver and passenger headrests. This is a sight obstruction for me when pulling out of an angled intersection. My kids in row 3 cannot see these screens....and the car only came with 2 sets of headphones. There is no place to put fire stick cords so kids just kick them and walk on them. The auto shut off upon stopping at a light will also shut off their movie so make sure you shut that down EVERY time you turn on the car (also annoying that this comes back on every time you start the vehicle). Generally we don’t use the system unless we are on a road trip but it could be improved. My Amazon music app doesn’t work with apple car play well…sounds like I am listening through a cell phone. The Apple Music app allows for better sound quality. This suburban is a delight to drive. Safety features are fantastic. Wireless charging and bluetooth connections are handy. Much more streamlined than suburbans past.
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Transmission and Fuel Power Control Module issues
Suburban Owner, 03/07/2023
2021 Chevrolet Suburban High Country 4dr SUV 4WD (6.2L 8cyl 10A)
6 of 6 people found this review helpful
Right after purchasing, there were various rattling noises in the cabin. Interior parts not held together properly, etc. Around 5000 miles, the transmission stated making a loud whining noise. The issue was a defect in one of the gears. It took the dealer over a month to fix. Around 28000 miles the Fuel Power Control Module shorted and the vehicle would not start. It had to be towed to the dealer. It took the dealer a month to receive a $65 replacement part. Now still under the 36000 miles, the vehicle makes all kinds of noises when turning. The tailgate makes a clonking noise when closing. Too much money for a vehicle with so many issues. Buy some other SUV, not this one.
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Set for repurchase, engine rebuild before 12k mi!
Used to be a chevy lover, 03/30/2022
2021 Chevrolet Suburban RST 4dr SUV 4WD (5.3L 8cyl 10A)
8 of 9 people found this review helpful
Straight off the truck had major repairs, was in the shop for over 30 days in the first 90 days. Then right at 12k miles had a total engine rebuild. 18 months later, set for repurchase. Electronics are very distracting and not user friendly.
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