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Used 2017 Chevrolet Impala Consumer Reviews

4.2 out of 5 stars
41 reviews

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Pros
Cons
2 out of 5 stars

Power and comfort, but unreliable

Adrian D., 07/18/2018
updated 07/22/2019
2017 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
14 of 16 people found this review helpful

Purchased as used with 17k miles. GM certified, so it brought the bumper to bumper warranty up to 48k. Very comfortable, great ride for road trips. Premier model provides some very nice and luxurious options. As an on the road salesperson, put lots of miles on it, (28k in the first 12 months). First year had no issue, then the fuel pump failed at 45k. This is very premature, but the worst part about it was that it took 8 weeks for my dealership to get the fuel pump from GM. After getting the car back with new fuel pump, the weather had changed to warm, and I used the A/C for the first time that year, and no cold air. Took it back it, and the evaporator had to be replaced. Unfortunately, it was deja vu all over again, because it took the dealership 6 weeks to get the part. Once I got the car back from that repair, I got rid of it as soon as possible.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

The Boss

james vaughan, 03/15/2017
updated 09/18/2020
2017 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
6 of 6 people found this review helpful

this is the best car I have car I have ever owned,driven.safety features are off the map.the performance is tops=the 305hp will really move.it has instant power.My 73 gto couldn't hang with this veh. the interior is really sharp

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
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5 out of 5 stars

Too soon to tell

Englewoodranger7, 07/18/2018
updated 04/02/2019
2017 Chevrolet Impala LS CNG 4dr Sedan (3.6L 6cyl 6A)
8 of 9 people found this review helpful

Based on my experience, this is a review of the 2017 Chevy Impala LS features and comparisons between the 2012 LS and 2017 LS. In June 2018, I bought a new 2017 Chevy Impala LS. I needed a work horse with a luxurious big car feel. I don’t need all the bells and whistles the Premier has. Since the 1960s, my grandfather bought multiple Chevy Impala and Caprice vehicles. His last car was a 1978 Chevy Impala; it was a boxy design, uncomfortable, and had mechanical issues. From 1977 up till 1990, the Impala comfort and mechanics deteriorated. By 1992, once again Impala became a solid work horse performing mechanically well and providing comfort. I drove the 1992 through 1997 Chevy Caprice and Impala as a police officer. It provided the needed muscle and handling for driving on tough Chicago roads and conditions. In addition, I drove multiple 2011 – 2013 Impalas as rentals. In 2013, I bought a new 2012 Chevy Impala LS V6. In 2018, I traded it with 110,000 miles for the 2017 Impala LS V6 with 24 miles. During the 6 years I owned the 2012 LS, I had a few mechanical problems. A wheel bearing and a faulty emissions sensor were replaced along with brakes and tires. The rear window shattered which was due to a faulty rear electric defroster wire common in 2009 -2013 Impalas. YouTube videos discuss this defect demonstrating how to replace the faulty burned-out wire located in the front passenger compartment near the right foot. Unfortunately, Chevy didn’t acknowledge the faulty wire nor window shattering as an important recall. The 2012 LS handling was good. Often, I would accelerate through an expressway clover leaf not feeling much tilt in the suspension. The 2012 LS came with 16” aluminum alloy rims where the 2012 LT had 17” and LTZ had 18” rims. The 2017 LS does come with 18” rims which adds to the smooth riding and handling. In addition, the 2017 LS sits higher compared to the 2012 LS due to the 18” rims. In 2012, the V-6 305 horse power engine was standard in the LS, LT, and LTZ. Unfortunately, Chevy has bastardized the 2014-2019 Impala by equipping LS and some LTs with an inferior 4 cylinder. It will cost you $1K more to get the V-6 in the 2017-19 LS while optional in LT and standard in Premier. The gas mileage is the same in the 2012 and 2017 LS. There isn’t any improvement in mpg. However, take your eyes off fuel mileage for a moment, and consider a roomy, quiet spacious, luxurious ride where you can have a conversation with loved ones; it does have great handling, braking, and the controls are simple. A friend has a luxurious Infinity and commented on how he’d much rather have buttons than touch screens with multiple displays you have to filter through while driving. The interior roominess feels about the same in the 2017 as the 2012. However, the front seat is uncomfortable after sitting long hours in Chicago traffic. There are more cup holders in the 2017 LS located in the side door panels. In the 2012 models, rear seats folding down were not available in LS, as an option in LT, and standard in LTZ. The rear seats do fold down on all 2017 models. With the rear seats folding, this makes the 2017 LS trunk more spacious and longer. My golf clubs would barely fit in the 2012 LS. I have some dislikes about the 2017 LS. I was disappointed with the 2017 LS standard AM/FM SiriusXM radio. The 2017 LS has a standard 6 speaker stereo system that lacks quality sound compared to the 2012 LS. I fade the music to the back speakers to hear an adequate surround sound. Without a fade, the front speakers are dominant. I adjusted equalizer settings, such as bass, treble and tone, but I still don’t hear that superb sound as in the 2012 LS. And Bluetooth doesn't work with my cell. The 3.5 mm audio port is located in the center console as well as a USB charger making it hard to reach when driving. The 2017 LS isn’t as wide as the 2012, but the side mirrors are bigger and stick out more. Backing the 2017 LS into a one car garage makes it challenging to not bang the mirrors. The side mirrors have bad blind spots causing me to look over the shoulders more often. The rear view mirror on the 2017 has less view than the 2012 LS. It’s as though the rear end sits up higher and the rear window is angled obstructing a full view. Chevy cheeped it out by not providing aluminum alloy rims with the 2017 LS and some LTs. Instead, the Impala is equipped with imitation alloy looking hub caps. The alloy rims are a costly option compared to 2012 LS alloy rims being standard. Finally, the 2017 dashboard has white stitching and is visible in the windshield. Its reflection on sunny days is distracting. It’s too soon to tell if the 2017 Impala LS is problematic or a solid vehicle. I will update this article as time progresses.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Rented it and it sold me.... the V-6 is incredible

Vicko, 05/06/2019
2017 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
4 of 4 people found this review helpful

I rented this car and am now looking to buy. Sedans have fallen out of favor, so I found a 2017 LT2 V-6 with leather for $14,499 with..... 39,000 miles. Wow. The driving is great, very nice ride, V-6 is FAST and the interior is comfortable. Mpg is good (highway especially), the only iffy thing is that the interior is hard, as in plasticky, but that's nittpicking. The reviews seem to be very good (from owners), I just think it's a sharp car that is big. I looked at the Hyundai Azera and while I like the styling (no one owns that car, so it's distinct), it was a little cramped inside and the Chevy is faster. I drive a lot on the highway and need passing power.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
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5 out of 5 stars

Best full size sedan

Dianne, 01/07/2017
2017 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
6 of 7 people found this review helpful

Excellent quality, technology, comfort and value. Way impressed with this vehicle.

Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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