Used 2013 Cadillac XTS Consumer Reviews
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213 Cadillac XTS Sedan
Much more space inside than other Cadillacs. Good quality car. Lots of people have asked me about it wanting one.
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Great Car!
Gosh I love this car! This is one of the best cars I have owned and I have owned everything from a Chevrolet, Honda, Nissan, Lexus, Mercedes, Volvo, BMW and so on. The overall style and ergonomics really fit what I was looking for and I looked at many cars to compare for this purchase from Lexus, Mercedes, BMW, Audi and Lincoln. I read all the reviews and while some I agree with and some i disagree with, that is why they make so many brands and models. As far as the CUE system, it took a little time to get the hang of it, but when you do it works great! Some critics say the car is under powered and they need to get a life, you want that much power, buy a sports car, this is luxury!
- Premium SedanMSRP: $11,49537 mi away
- Premium SedanMSRP: $12,999158 mi away
- Luxury SedanMSRP: $10,599167 mi away
Wrong Car For Some
I have been shopping for a used Cadillac for the past year - finally found a good deal on a 2013 XTS, one owner, 59K miles, Premium model. It's very nice and have spent a couple of weeks fixing little things and fine detailing - it appears nearly as new now. Everything works. There are complaints about the MagneRide suspension - yes, the ride is fantastic. Yes the shocks and struts will wear out at 50 to 70K miles. Either buy the parts yourself and have an independent garage replace them, or shell out big money to the 'stealership' (dealer). They charge a LOT. All cars wear out their suspension - the caddy rides fantastic when it's working. Some cars can get by with worn out shocks for a LONG time. The auto-adjustable ride height on the rear is composed of air ride springs and an air pump. If the bags wear out they need to be replaced - oem's are about $100 each. Same deal as the shocks and struts. If the bags leak and the pump runs incessantly it will burn it out too - they're about $300 for the part. Any failure warrants immediate attention - you don't just drive it broken and hope it will get better, it won't. The CUE system was new for GM in 2013. The screen is a laminated multi-layer display to show the screen icons as well as touch control. The gel adhesive that laminates them deteriorates over time and fails - no touch control, appears as cracked. Aftermarket offers replacements from $89. Either pony up big dollars at the stealership, or order a screen and replace it yourself, or have a contractor do it. It's not an expensive deal and the aftermarket are excellent quality. Don't replace it with an OEM screen - that's just silly. The car is full of electrical and electronic gadgets so it heavily taxes the battery. If the battery gets weak the CUE system will fail to boot and either miss icon values in the dash, or just go blank. Just get a new battery - a good quality one is about $140. Plan to do this every couple of years. These cars are complicated as well - the service manual is over six thousand pages. You either get good at fixing things yourself, have a good independent shop at hand, or fork out big bucks at the dealer - and sometimes they're just not very good with technical stuff. So be forewarned and forearmed. It's no worse than a Mercedes Benz - I've had a handful of those as well and they're no picnic. Same for BMW or Porsche. Bring yer $$$ Otherwise the car is very roomy and comfortable, ride quality is outstanding, it gets decent mileage for a 2-ton car, and has a five-body trunk - yeah it's huge. Don't buy the car if you really want a Corolla or a Camry - this isn't it. It's still a lot cheaper to maintain than any Euro-car. PERIOD.
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Learned my Lesson
Purchased this car in Jan. 2014. The problems started 5 months later, headliner fell, headlamps went out, replaced shocks, struts and steering gear. Now with the coldest weather of the season my heated seats do not work. If this is how they build a luxury car I don't want to take a chance on one of their other vehicles. I Will never buy another GM product again. There is just no quality in their cars.
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Follow up to my September 2014 review
Please see my email below. While I will never argue this is not a beautiful car, I must give it poor marks for reliability. For the third time, the rear suspension has collapsed. While my local service department is helpful and sympathetic, this is a defective car. I'm hoping Cadillac does the right thing and relieves me of the remaining months on my lease and takes the 2013 XTS Luxury edition back. Cadillac, please do the right thing.