Used 2017 Cadillac Escalade ESV Consumer Reviews
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We have a limited number of reviews for the 2017 Escalade ESV, so we've included reviews for other years of the Escalade ESV since its last redesign.
Cost vs quality, fitment=big disappointment,
Jim Hilbrant, 01/12/2016
updated 02/21/2020
2016 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
28 of 34 people found this review helpful
UPDATED 21 Aug 19: Nothing changed DO NOT BUY!!!~Having owned the 2007 ESV I thought long and hard about buying a new 2016. Keeping in context we have owned Lexus since 1990, total of five LS models over the years. Best single auto manufacturer in the world for quality, value, cost of ownership. Unless you need the size of the ESV for family, road travel, don't buy one. Your hard earned $80K+ needs to go elsewhere because of the workmanship, quality issues. It LOOKS awesome, rides great, it is the fitment, vibration, flutter of plastic parts rubbing against each other that will drive you crazy. The center CUE had a vibration as if a wiring harness had been flopping around. The sunroof decided just this morning that something up in there, needed to be jostling around, and these things happen only when they want to. We have only owned her 3 weeks, she has 735 miles on her. We got her for the room, size to accommodate family. If LEXUS ever decides to make one similar in size, we are in. Nothing in my review changes except that I will never own another. It is GM junk at the highest level. Last May 22, 2016 we finally got help from the BBB in Washington DC to help replace the original 2016 we bought in Dec. 2015. It took us 6 months to get rid of that pile of junk, replaced it with another pile of junk. Folks other than the dealer experience being so stealor and supportive, I will never own another. PERIOD. From problems with transmissionn shifting at times I cant understand, to the dye color of the leather already wearing away. Plastic parts look like wood and yet vibrate into a frenzy at times. Listen carefully, you do what you want. If you want to toss money into a pit loaded with stress and problems, then buy this thing. If you want to save yourself the grief, buy Lexus or something else. UPDATE: JUNK it is OVERPRICED JUNK Would love to sell it if you know of anyone interested. DO NOT BUY ANYTHING CADILLAC
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Buyer beware GM 8 speed transmission vibration
Scott Jetton, 10/17/2018
2016 Cadillac Escalade ESV Luxury 4dr SUV (6.2L 8cyl 8A)
19 of 23 people found this review helpful
We have had our 2016 escalade in the shop approximately 30 times in two years. The repair shop stated there is nothing further they can do and that the vibration is common in the 2016 8 speed transmission GM products. GM customer service has stated they would extend our warranty buts thats all they could do for us, since there were no technical services bulletins. Google search reveals several technical bulletins regarding the transmission. The first two years my wife took her car in they never mentioned the transmission problem. The first time I took the car in and showed them the technical service bulletins they started working on the transmission. (funny) I made an attempt at letting them trade our car in on a newer model and reimbursing us for the multple repairs we made in attempts to correct the problem and the Service Manager for the Houston are (Jose) has informed Cadillac customer service that we do not have a problem
2017 Cadillac Escalade ESV for sale near you
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- Platinum 4dr SUVMSRP: $25,450341 mi away
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- Luxury 4dr SUVMSRP: $20,995362 mi away
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Won't start, just click, click, click, click
Tammy, 06/19/2018
2017 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
19 of 24 people found this review helpful
This is a 2017 Cadillac Escalade ESV buyback. We knew they put a new motor in it. We bought it 14 hours away from home. Then stopped 9 hours away from home for dinner. It would not start back up just click, click , click. Had it towed to the nearest Cadillac dealer, stayed in a hotel, got a rental . Called Cadillac customer service and since we had AAA tow it they refused to help me with anything. ( Hello, I JUST purchased the vehicle a few hours previous.) Went back over to the dealership in the morning with the rental after getting uber to take us to the nearest rental place open on a sunday hoping it would start and it did. Took the rental back, drove straight home did not shut it off at all. Once home we shut it off , then tried to start it again and it would not start just click, click, click. Had it towed to a dealership near us. It would not, not start for them (4 days). I went up and got it. I had e-mailed Cadillac Customer service 3 times by now with no response. I called Cadillac customer service got a case# and was told to e-mail my receipts of being stranded in Toledo Ohio, so I put the receipts in the next e-mail for reimbursement. Afraid to shut it off wherever we went, two weeks later it acted up again. no start, just click, click, click. My guys bumped the bottom of the starter and it started so WE knew it was the starter and the dealership confirmed that 20 miles after the motor was put in they put in a starter ( not told to us when we bought the vehicle) . Back up to the dealership it went. For a week this time. I e-mailed Cadillac customer service again asking for the status of my case# and to advise them the vehicle would still not start intermittently . Still no response from Cadillac customer service. Still it would not, not start for them. I went back up to pick it up. Now today June 19 2018 exactly a month from the day we bought it . It will not start just click click, click. I know if we put it on the tow truck to go back it will jostle the starter and it will start again for them. I called the dealership and they can not send someone to my house. So, I am again stuck with a vehicle I do not dare drive anywhere without leaving it running. Cadillac Customer Service is a Joke. I have a case# and yet still nothing has been done. I have e-mailed them 5 times called 9 times and the only contact I have had from them is from me making the effort to contact them. I have received 1 phone call from them on June 16th(Saturday I was with my children and do not answer my phone) and it was on my voice mail that if I did not contact them by June 18th they were closing the case. I called them and got NO ONE, only a voice mail and I left a message. Still no call back. So I called another # this morning and they transferred me to the same "Senior Rep" for me to leave another voice mail. I received a call on my cell phone which I had told them only to use after 5pm. She "Sheila" the senior customer rep stated they denied my reimbursement and told me to have the dealership near me reimburse me. Then they possibly would reimburse the dealership. WHAT it is not the dealership I am taking it to to be fixed fault that the vehicle stranded me 9 hours from home 5 hours after I bought it . I told her it is not the money, I have the money to cover the hotel, uber, rental, it is the principal that Cadillac is suppose to be the ELITE of customer service !! I asked to have her supr call me. She said it will be 1-2 business days. Then preceeded to tell me that they consider business days as 8 hours a day and it would be before 48 "business" hours that I would receive a call. So, maybe 5-6 days before I get a call and in the meantime I am stuck with a Cadillac I can not depend on !!!!! BEYOND FRUSTRATED !!!!!
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Unfixable rattling noise
Vivek bal, 10/27/2016
2016 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
19 of 24 people found this review helpful
I bought this brand new cadillac Escalade ESV 2016 with 0 miles and after some time it start giving me problems. Rattling noise in the rear end both sides is one of the biggest problem. I went to different dealerships from january 2016 till now(october 216) but no one able to find that noise exactly where its coming from instead they started changing all the parts out of my brand new escalade. They just assume that the noise is coming from here. They messed up my whole car with new parts and they didn't even find the problem.
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love it but confused
James, 01/13/2019
2016 Cadillac Escalade ESV Premium 4dr SUV (6.2L 8cyl 8A)
10 of 12 people found this review helpful
Before buying the Escalade take it out for a test drive for a day or two! We traded in our 2018 Traverse and bought our 2016 Escalade used. We thought we needed something bigger because we have four girls and one of them is one and a half year old. Needed luggage room so we purchased it. A week later we heard a ticking sound in the engine so we went back to the dealer and they told us that it was normal and they went ahead and change the oil and we didn't hear it anymore. The next morning my wife called me on her way to work and she that said she hears the ticking noise again and I told her well just keep driving it will probably go away. The next day the ticking noise gotten louder to a clunking noise. We took it back to the dealership then they told us that we needed a new engine and it's covered under warranty. We were shocked because the vehicle had ouly 38,000 miles on it. They went ahead and fixed it and replace the engine and they also went ahead and fix the recall that it had. Drove it for a couple weeks and had more power than it had before and then transmission started slipping it seems like. Brought it back they said that it's normal the computer is probably trying to interact with the new engine. We took it again for the 2nd time for the transmission and they cannot find anything. Sometime it will jump back or skip! To make a long story start I went ahead and bought a Mercedes GLC for my wife so she can go to work with and yes we still have the Escalade but it's sits because I travel for work so it really doesn't drive that often unless I'm home. That was the biggest investment we ever made in our life and we are trying to figure out what to do with it. Its is a beautiful truck don't get me wrong that's why I am so upset it's a shame!! 😠Cadillac need to get their stuff together and treat their customers right and build a good quality vehicle.
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