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A lot of car but a lot of money
pensman, 01/17/2017
updated 02/08/2022
2017 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
4 of 4 people found this review helpful
This is really an adult car and not a kid carrier. I went for the adaptive chassis which gives the Q7 amazing road holding. This car is loaded with technology. Audi should hold classes the way Apple does to familiarize the owner with everything this car is capable of doing. You have the ability to control all the cameras; that means you can get front, rear, side, and 360-degree views at will. The driver's seat is really a cockpit seat giving you access to heads up technology, and ability to control the dashboard display to meet your immediate needs whether it be fuel consumption or directional maps. The only real downside to the car is storage. The glove compartment is barely able to hold the manuals, and the center console might store a pack of gum. If you drop all the rear seats then you can fit in groceries or a set of golf clubs. I would urge you to purchase the extended warranty as everything in this car is digital or electronic, including the shift; and that will take a bit of time to adjust to. The only thing that still has a rotating knob is the radio volume on the steering wheel. It's good that through MyAudi online that you can view a number of instructional videos that help explain the car's technology. And when driving the car, be careful, because it is so quiet that you can and will exceed the posted speed limits. A great driving experience but it is an expensive driving experience when you have the prestige package. It has been a year, and I do like this car. I have figured out most of the tech and am just disappointed in the recurring monthly charge to keep maps and all up to date. That runs twenty bucks a month. Given the sudden changes in the weather we have been experiencing, I am pleased I am in a mobile mini-fortress. Even with all the safety features, it is still worthwhile to remember no one can drive on ice. I have had the Q-7 for a while now and still enjoy its major benefits as drivability, acceleration, comfort, and safety. But front storage is still a problem that can't be fixed. The official Audi app is close to useless, and Audi should pull it from the market period. Overall the Q-7 is a superb driving machine. Still have the car and still using the tech and still learning. I had a complaint that my camera only showed a side gray outline when the car was backing up whereas the loaner had a clear side picture. The young IT person opened something, made a click or two, and now my camera has a clear side picture just like the loaner. Just too much to know. I have had this car for a few years now and like it better than ever. I have thought of trading it in but I cant find anything that improves on this Q7 including the new Q7. And now, more than ever I am glad I have kept the car as Audi has decided to upgrade cellular software to 5G at no expense. The 2017 Q7 gets even better with age.
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From delighted to annoyed to X5
JS, 12/27/2020
2017 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
4 of 4 people found this review helpful
Loved the car when we got it - looked sharp, handled v well for such a large beast, was very comfortable on long journeys, and exceptionally quiet. The supercharged engine is a dream, and still is. The ZF auto transmission is almost magical, with none of the slipping you find in autos with American-made gloopy torque converters. Mileage wasn’t bad either. The honeymoon period was brief. It needed far too many trips to the shop in its first year - mostly for irritating-but-not-dangerous things like: electronics malfunctions related to the traffic jam assist etc.; a buzzing speaker (still not fixed); a really annoying defect in the driver’s seat lumbar support mechanism that made it pop in and out every time I accelerated or braked, like I’ve often felt in the back seat of a Suburban, or like the piece of metal that spins the dice in a game of Trouble; a squeaky and shuddering rear wiper that still shudders despite multiple blade replacements; and the well-documented recall for squeaky brakes. Had one year of trouble free driving after those things were addressed (other than the startling rear wiper and buzzy speaker). Then at around 22,000 miles the brakes began grinding because of uneven and premature wear on the rotors. Maybe something to do with the brakes issue that triggered the recall? Regardless, the dealership in Manhattan told me: “Well hey, it’s a heavy car. What did you expect?” I expect a $72K car to last and for Audi to accept that the premature wear was the result of a bad brake spring design that caused the pads to rub. I had to have all rotors and pads replaced for > $2k! Audi wouldn’t cover a dime, which frankly surprised and disappointed me. Then at 25,000 miles, the front tires began to wear unevenly and cabin noise began to increase significantly. I eventually and reluctantly relaxed the OEM Goodyears with Pirellis, which have been great so far. Mileage has taken a hit though. Again, dealership said this was “normal.” Now at 38,000 miles I can hear the rear tires (Goodyears) beginning to do the same thing. Then there’s the design of putting lights in the rear bumper. They’ve gotten broken twice in parking lots by someone hitting me (I live in NY) or pushing a shopping cart into the car. Luckily I can replace the lights myself. It’s just they cost $400 a pop so Audi, please consider this in the future. And on driving dynamics, auto mode is just too sleepy (it’s like stirring oatmeal unless you really plant your foot) and dynamic is too revvy for regular driving. Can’t we get something in between for normal people? So those are all my gripes. Otherwise, the car still feels luxurious and it has aged well. We’ve done almost 40,000 miles in it and never had issues so bad that it can’t be driven. I just wish that having invested so much in a car that Audi consider the following to enable customer expectations to match the price tag and the brand’s equity: (a) Have things just work from day 1 and not require the car to be taken into the dealership... ever... except for regular maintenance. Even an over-the-air diagnostic and hard system reset like Tesla offers would be a start... I know the engineers will classify most of my gripes as minor issues but have your ethnographic researchers figure out what those things do to customer loyalty and long term brand equity. That matters more in my mind. (b) Force your suppliers to make components like brakes and tires that are built to last like they should or at least manage customers’ expectations that those things will likely need to be replaced in half the time of a regular car. Maybe even take this off the customer by including them in the pre-paid service packages. (c) Offer the car without the comical 3rd row. Europe gets that. The X5 gets that. Why not us? I value trunk space more highly than a 3rd row. Any serious 3-row buyer isn’t gonna buy this car for its 3rd row anyway. (d) Reconsider your “lights in bumper” philosophy. I realize the regulatory authorities likely require this in the US but there has to be a workaround that is able to withstand real urban life. (e) Have a “normal” driving mode that is between soupy Comfort and revvy Dynamic mode. This is mostly about throttle response, not transmission shift trigger points. Final thoughts: I’ll likely trade in the Q7 for an X5 next year. I’ve owned several Audis over the years, as have all my family members, and I really like the brand, the understated elegance and timelessness of the design, and the solid feel of the product. I’d consider coming back to the brand after the X5 if reliability scores improve over the next 3-4 years (although the current trend isn’t hopeful). Perhaps engage a Korean auto company as a manufacturing / QC consultant to improve reliability? They seem to know what they’re doing on that dimension and provide a 10yr warranty to prove it.
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2017 Audi Q7 for sale near you
3 of 20 listings
- 3.0T Premium Plus quattro 4dr SUVMSRP: $18,4988 mi away
- 3.0T Prestige quattro 4dr SUVMSRP: $15,99511 mi away
- 3.0T Prestige quattro 4dr SUVMSRP: $23,9007 mi away
See all 20 listings
Audi Q7
AB, 05/18/2018
2017 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
4 of 4 people found this review helpful
Great car! Went with a used to keep cost down and it drives like a new car. Fun to drive and roomy.
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Way below expectations
Len, 11/17/2018
2017 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
6 of 7 people found this review helpful
We have had this car for a year and a half. I shouldn't have to keep trying to convince myself this was worth the money. Before this we had Acura MDX's (2010, 2012 and 2014). Right off the bat there were things we didn't like: no spare tire, no storage for the jack, no storage space for emergency stuff (flares, jumper cables, etc). Within the first month of owning the car, an alert popped on the dash indicating it was a quart low on oil. This has happened 2 more times in 18 months. Yes, all I have to do is bring it in and the service department will top if off...but still it only has 16k miles on it. The embarrassing brake squealing started about 6 months ago. Every time we back out of the garage in the morning and every time we leave work, the brakes would squeal loudly. I've brought it back to the dealer; apparently it's a known issue but they don't have the parts in stock to fix it. I've called several times and it's the same story: the part is on back order. Probably going to go with a BMW or Mercedes next time around.
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An honest feedback.
Paul, 10/09/2016
2017 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
17 of 23 people found this review helpful
Head up display optics produce glares which at times can be very distracting. They can be small i.e. two bright points or it can appear as two bright lines, or (pretty bad) large and very bright, and rather large (size of a credit card) spot. If you live in California or any other place with plenty of sun, test drive the car in the middle of the day and make sure you can live with this issue. This alone can be a road block. Side mirrors produce a high pitch noise. Turn off the radio while test driving and listen carefully to the mirrors. In windy days it can be very obvious and annoying. Driver assistance system is far worse than the one you can find on a brand new Volvo XC 90. It is confirmed by IIHS. Test drive both cars and you will see what I mean. Major concerns on quality of the materials used. This may not be a perfect option for demanding person paying attention to details.
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