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Huge mistake buying this car
Linda Klein, 11/12/2018
2017 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
36 of 40 people found this review helpful
First, this is our second Audi Q7. Our first one ran perfectly but this 2017 (purchased in 2016) is a lemon. I do a lot of driving but since the day we bought the car it never ran particularly well. The car hesitates when you step on the gas, when I asked the dealer to run a diagnostic they said the car is “fine” and didn’t sense a hesitation. It is super annoying when you have to merge on a highway or need to turn quickly. Our old Q7 was very responsive. Then there’s the Audi presense that would just go off for no reason. We were in the mall at a traffic light proceeding straight and cars to our left and right going in the opposite directions, the presense would not let us move but when a deer ran in front of the car it never went off. The brakes are horribly noisy, but we saw the reviews for that before purchasing. Then on my way home one day my engine light went on then the panel flashed the go to dealer now, I took the car in for service. The service department said they are 90% sure that it just needed a software adjustment and shutter motor replacement, $1,137. The service manager did tell me “but there is a possibility the problem could be the oil/air seperator breather valve.” 3 months later the car breaks down on the road, I had to call a tow truck. Service got intouch with me and sure enough the oil/air seperator valve needed to be replaced. All of this happened at 55,000 - 57,000 miles, out of warranty. Additionally, the main computer needed to be completely replaced, this, thank heaven, was still under warranty. This bill will cost us $2,200. I also need the 60,000 mile overhaul $900. Total cost over the past 3 months $4,200. We are dumping the car, I am terrified to see what else goes wrong with the vehicle. We will not purchase another Audi, my husband has owned two BMW’s and has had no problems. For the price I expected the Audi Q7 to be a superior product but it is a lemon. On the positive note our Audi service department is wonderful and not there fault the car is a lemon.
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Must read before purchase
rjnvegas, 04/04/2018
2017 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
23 of 25 people found this review helpful
Other reviews have done well to highlight the pros of the Q7. I won't repeat those. I do think it is important for any potential buyer to understand the increased speed that you will encounter maintenance needs. First, the premature brake squeak is REAL. My brakes began to squeak at 15,000 miles. By 20,600 miles I was told that both my brakes and tires need to be replaced. Majority of my travel is commuting my kids around. Interpret that as you may, I am rather conservative on the road. A simple search will help the consumer understand that this is not unique experience and that there are numerous complaints out there. Audi has no solution in sight. Had I known about this issue I most certainly would have made another car buying decision. I think it is unreasonable to have these issues at 20,000 mile intervals for the life of a car and I do not see enough well-written information out there to educate buyers.
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It's relatively new but we love everything, almost
Mike Jacopetti, 01/08/2017
updated 07/10/2017
2017 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
10 of 10 people found this review helpful
Update: Everything on the initial review still applies 5,000 miles later. Original review: This is a very high quality vehicle. Overall it is excellent, but there are some areas that need to be considered based on your needs. More on that later. The ride, handling, and quietness is far superior to the 2010 Lexus RX350 that we traded on this. I also find the seats to be significantly more comfortable. After an hour in the RX350 I was already adjusting the seat due to discomfort. Not with the Audi. The virtual cockpit and all the driver assist features (adaptive cruise control, side assist, pre-sense, etc.) LED adaptive headlights are fantastic and have worked flawlessly. This does not drive OR ride like an SUV. You easily forget you are driving a large SUV. For those actually looking for a seven passenger vehicle, there are several things to consider. We just had our third grandchild, so the ability to put three car seats across the 2nd row was a must. The car seats barely fit in the RX350; making it very difficult to fasten the seat belt on the high back booster. Not a problem with the Q7 since there is approximately three additional inches between the arm rests. HOWEVER, we also wanted a seven passenger SUV so we could take their mom and dad, if necessary. Only way to do that was to put two of the forward facing seats in the third row. Grandkids loved it but difficult to connect belts, etc. Plus it was necessary to put the rear facing infant car seat in middle position of second row , in order to fold and flip the outer seats for access to the 3rd row. If that car seat is too wide, you are unable to flip / fold the outer seats. Measure carefully before you buy if you have similar needs. Cargo capacity with the third row seat backs in the up positions is significantly inadequate. For those planning to vacation with seven, this is not the vehicle, unless you don't mind buying one of those roof top carriers that make you look like the Griswalds. I really was not thrilled with the fact that the Q7 only comes with Run on Flat tires. There are very few manufacturers that make the 20" tires (Goodyear) that our Prestige has so you have to wonder how many tire shops within a 50 mile radius would have a replacement tire in the event of a tire failure. I read horror stories about ROF tires, but ride quality, noise, and handling are not an issue in the Q7. Due to all the technology there will be a very steep learning curve.
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THE Q7 BREAKS WILL ANNOUNCE YOUR ARRIVAL BY 2 MIN
Bob Beniers, 02/20/2018
2017 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
29 of 32 people found this review helpful
I have owned a Q7 2017 for 11 months and have been to the dealer 6 times to get the obnoxious brake noise fixed, 6 times no fix and lots of excuses! The Audi dealer in Norwell, MA does not stand behind its product and tells me that no one else is having these issues. Which is untrue according to the service people that tell me all Q7 2017 cars have this same brake noise problem. I called Audi and they told me that they are working on it, so I have a $60K car that sounds like a Sherman Tank and I am suppose to be happy with how the dealer and Audi have handled this problem. I would never buy another Audi!
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Love it
Q7guy, 02/10/2016
2017 Audi Q7 3.0T Premium quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
19 of 21 people found this review helpful
We have had the car for a couple weeks - Orca Black/Black Interior/Prestige Trim. I spent quite some time with the X5, Volvo XC90, MB GLE, Acura MDX, etc. and this car hands down performed better in my opinion. The interior is stunning though the exterior is a bit tame. Although it is still very early, we haven't had any problems and the service at our Audi dealership has been fantastic. This car is a replacement to a Q5 TDI we have had for a few years, also zero issues.
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