Used 2021 Audi Q5 Plug-in Hybrid Consumer Reviews
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Disappointing, fragile and a money pit
AZM76, 11/28/2022
2021 Audi Q5 Premium 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
7 of 8 people found this review helpful
I was hoping that the plug in hybrid would provide a good balance between an electric car and a mountain car that would allow for longer range trips without worrying about charging. The charge only gets to 33 "miles" in the summer and about 24 in the winter and these "miles" are more like kilometers in terms of the actual range. The car is heavy because it has two engines and this makes it less responsive. The car is expensive to maintain. A simple crack in the tail light is more than $500 to fix and it just gets more expensive from there.
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Major electrical issues
AMO, 11/29/2021
2021 Audi Q5 Premium Plus 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
7 of 8 people found this review helpful
With less than 1000 miles on car, gateway module failed. This caused the car to completely shut down with NO warning while I was driving 45 MPH. The windows rolled down, and the power steering, power brakes, transmission, and airbags warning lights flashed. After having it towed to the Audi dealership and 2.5 weeks later, the gateway module was replaced. The electrical system is still very glitchy though. The front collision warning has activated a few times WITH NOTHING in front of the car. Today the dash went completely black while I was driving, and the turn signals stopped working. I pulled over, restarted the car, and after a few minutes the dash came back up. Back to the shop it goes. At this point I have about 1500 miles on the car. Very disappointed, would not purchase a Q5 again. I have a Premium Plus gas only (it's not a hybrid, but the model selection below is only allowing me to select this as an option).
2021 Audi Q5 for sale near you
3 of 75 listings
- Premium 4dr SUV w/45 TFSIMSRP: $24,99818 mi away
- Premium Plus 4dr SUV w/45 TFSIMSRP: $29,84019 mi away
- Prestige 4dr SUV w/45 TFSIMSRP: $34,47518 mi away
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GREAT CAR - IMPOSSIBLE CUSTOMER SUPPORT
Tom Scattoloni, 09/15/2021
2021 Audi Q5 Prestige 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
7 of 8 people found this review helpful
Purchased a 2021 Q5 in April, 2021. Have been unable to setup the driver authorization system since purchase. Repeated attempts to contact customer service for assistance result in hold time exceeding 1 hour. The one time I was able to get through the info forwarded was that a software glitch was the problem. Here is one of the prestige auto companies not able to fix a software glitch in many months. Further reacted attempts to cont act them have failed Phone results in holds, no email access provided, chat indicates there is a software problem. No way to express dissatisfaction. Would I buy another AUDI. Vey doubtfull
Not reliable at all. Avoiid.
ES1990, 08/22/2021
2021 Audi Q5 Premium Plus 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
9 of 11 people found this review helpful
I own this new 2021 "car" for 2 months and already have to repair at the dealership as the emission quality warning light is on. The manual instructs to slowly drive the car to nearest dealership to avoid damage to catalytic converter.
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2nd Road Trip - 1 Summer - 2 Major Issues
Arizona Audi Owner, 06/28/2023
2021 Audi Q5 Premium 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
4 of 4 people found this review helpful
Bought 2021 Q5 PHEV March 2021. Aside from what I would call general user interface issues (ex: turn on sequence not intuitive, CARPLAY often unresponsive, display just goes “dark” intermittently for no reason) which I’d call personal preference and minor annoyances, it’s been OK. But this summer this car with ~30K miles has had TWO major issues while I’ve been in out of state road trips which in my book is just unacceptable & scary. 1st- “Electrical system: malfunction! Safely stop vehicle” while in Durango (~2wks from the completed 30K service btw) and now while gearing up to drive back from Coronado, CA to Phoenix,AZ, the catalytic converter malfunction light comes on last night, today disappears, and now the A/C is inoperable! I am getting ready to drive across the desert to Phoenix tomorrow (with 2 kids) in the same car that was fixed (for the 1st issue - bad control switch to HVPS which I now understand could have stranded us at any time) and had a “multi pt inspection” less than 2 weeks ago, with NO A/C and record temps. Reading these reviews (which I sought out in frustration), it seems I’m not alone in these reliability woes. Paying $50+K for a car with these kinds of issues 2 years in = fix it, then dumping it.