2021 Audi e-tron Review
Price Range: $23,891 - $27,990
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We liked the 2021 e-tron when it first came out, but it's lost some of its luster as it gets on in years. It's still a right-sized machine that feels like a two-row version of the Audi Q7, and the electric powertrain only adds to the experience with smooth, effortless power. A quiet, stable, almost cosetting ride adds to the appeal. However, its sub-250-mile range and distracting-to-use touchscreen interface limit its appeal.
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Average price: $24,915
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Pros
- Smooth and decisive acceleration
- Spacious interior
- Comfortable seats and ride
- Lots of standard and available safety and tech features
Cons
- Infotainment operation can be distracting
- Regenerative braking effect isn't as strong as in many other EVs
- Estimated driving range falls short of top rivals
What's new
- Maximum range increases from 204 to 222 miles on a full charge
- New entry-level Premium trim
- Premium Plus and Prestige trims now feature charging ports on either side of the vehicle
- Part of the first e-tron generation introduced for 2019
Overview
Saying the Audi e-tron is an electric vehicle is sort of like saying the iPhone is ... a phone. You get what it is just by seeing the geeky name. But there is more to the 2021 Audi e-tron than just a faux-futuristic self-descriptive name. The 2021 e-tron is one of our favorite luxury electric SUVs, essentially offering all the opulence, comfort and performance you'd expect from something like an Audi Q7 but with the power coming from electrons rather than internal combustion.
For sale near Ashburn, VA
13 listings
- $20,895good price$1,512 below market
- 74,785 miles
- 222 mi range
- 42 mi away
- AWD/4WD
- Back-up camera
- Bluetooth
- Navigation
- Leather Seats
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Located in Waldorf, MD
- Listing Information:
- VIN:
- WA1AAAGE3MB032793
- Stock:
- 032793
- Certified Pre-Owned:
- No
- 72,521 miles
- 222 mi range
- 18 mi away
- AWD/4WD
- Bluetooth
- Navigation
- Leather Seats
- Sunroof/Moonroof
Close
Located in Fairfax, VA
- Listing Information:
- VIN:
- WA1VAAGE7MB017215
- Stock:
- ABS9623
- Certified Pre-Owned:
- No
- Listed since:
- 08-04-2026
When the e-tron was introduced in 2019, it had a short list of viable EV competitors. Now however, there are rivals all over the place. Vehicles such as the Ford Mustang Mach-E and Polestar 2 have debuted. The e-tron also does battle against class heavyweights including the Tesla Model 3 and Model Y.
For 2021, the e-tron starts at a lower price and Audi adds a new Sportback version (reviewed separately), but its biggest improvement is an additional 18 miles of EV range for a total estimate of 222 miles. Is that enough to keep the e-tron competitive in such a rapidly expanding segment? Read our full rating of the Audi e-tron below to find out.
Edmunds Expert Rating
edmunds TESTED
by the Edmunds Experts
Good
7.7
out of 10
We drove the 2021 Audi e-tron on our test track and on real roads. Our Edmunds team conducts rigorous independent vehicle testing, driving 500,000 miles a year.
Performance
7.5/10
How does the e-tron drive? We're fans of the e-tron because it is quick in an effortless and unassuming sort of way. However, it corners in a way that makes you plainly aware of its 5,822-pound curb weight. The brakes are powerful enough, but we've found that newer EVs have found a way to bring about more confidence through the pedal itself. Additionally, the maximum regenerative braking setting is too weak to enable true one-pedal driving in which almost all routine stops can be done by easing off the throttle. This cool and fun EV trait is absent here. Not a deal-breaker, but a missed opportunity. Thankfully, the steering is accurate and responsive for everyday driving situations, and it makes threading this EV through traffic easy.
Comfort
9/10
How comfortable is the e-tron? The e-tron is one comfortable machine. Its air suspension delivers a sophisticated and stable ride on a variety of road surfaces, and the cabin is oh-so-quiet without feeling like a sensory-deprivation chamber. It's hushed inside, but the background resonance of the cabin gives it a homey feel, if that makes any sense.
Driver and passengers alike will enjoy the comfort and sumptuousness of the seats, and the quad-zone climate control system is powerful enough to keep all passengers comfortable to their personal satisfaction. We don't often find the latter in all-electric SUVs, so it's heartening to see that Audi didn't compromise here.
Driver and passengers alike will enjoy the comfort and sumptuousness of the seats, and the quad-zone climate control system is powerful enough to keep all passengers comfortable to their personal satisfaction. We don't often find the latter in all-electric SUVs, so it's heartening to see that Audi didn't compromise here.
Interior
8/10
How’s the interior? The Audi does a lot of basic things very well. It is easy to get in and out of because the seats sit at the perfect height and the door openings are nicely squared off. Passengers will enjoy abundant room, and the driver gets the bonus of a great driving position and an unobstructed view.
The controls, on the other hand, are a mixed bag. The drive mode shifter is unique but took some getting used to, while many of the smaller buttons work fine. But the infotainment and climate control systems rely too heavily on touchscreen interfaces. They look stunning but are overly complex.
The controls, on the other hand, are a mixed bag. The drive mode shifter is unique but took some getting used to, while many of the smaller buttons work fine. But the infotainment and climate control systems rely too heavily on touchscreen interfaces. They look stunning but are overly complex.
Technology
8/10
How’s the tech? We wish the touchscreen interface had a couple of hard shortcut buttons and maybe a tuning knob, but the rest of the setup is solid. The navigation maps it displays are exquisite, and the audio system has excellent sound quality. There are handy USBs around, and even the rear-seat ones can transmit data up front, a neat trick most other cars can't do. Wireless CarPlay and Android Auto are here too.
As for driver aids, the standard suite of crash avoidance tech includes automated emergency braking, blind-spot monitoring, rear cross-traffic monitoring and intervention, and lane keeping assist. The optional adaptive cruise control has a lane centering function that makes freeway traffic less of a slog. The forward collision warning system did howl at us more than once when nothing was in front of the car, and we would like a little more refinement from Audi's safety systems.
As for driver aids, the standard suite of crash avoidance tech includes automated emergency braking, blind-spot monitoring, rear cross-traffic monitoring and intervention, and lane keeping assist. The optional adaptive cruise control has a lane centering function that makes freeway traffic less of a slog. The forward collision warning system did howl at us more than once when nothing was in front of the car, and we would like a little more refinement from Audi's safety systems.
Storage
8/10
How’s the storage? The Audi e-tron can make you forget that it's an EV. Its 28.5-cubic-foot cargo hold is accommodating and easy to load, and the volume expands nicely when you fold the seats. There's also a small cargo hold under the hood.
You'll find a decent amount of clever storage space inside with the exception of small cupholders. But the e-tron is particularly good when it comes to fitting child safety seats. The e-tron also has a decent tow rating of 4,000 pounds, but fast-charging stations aren't suited to vehicles with trailers. However, you can certainly use the hitch as a mount for a bike rack.
You'll find a decent amount of clever storage space inside with the exception of small cupholders. But the e-tron is particularly good when it comes to fitting child safety seats. The e-tron also has a decent tow rating of 4,000 pounds, but fast-charging stations aren't suited to vehicles with trailers. However, you can certainly use the hitch as a mount for a bike rack.
Range and Efficiency
6.5/10
How are the range and efficiency? The all-wheel-drive e-tron Quattro has an EPA-estimated range of 222 miles when equipped with the standard 20-inch wheels like our test car had. We exceeded the EPA's estimate on our standardized real-world EV range test route, traveling 248 miles on a single charge. This indicates the e-tron should meet its range estimates when driven conservatively and in temperate climates, though it offers less range than much of its competition.
Efficiency, or how much electricity the e-tron uses when driving, isn't quite as good as in newer EVs. We measured 38.4 kWh used for every 100 miles of driving, which is less efficient than practically every EV we've tested except the Rivian R1T.
The e-tron comes with an 11-kW onboard charger that Audi estimates can charge from zero to full in about 10 hours on a Level 2 home EVSE (assuming you've got the right hardware and under optimal conditions). It also has DC fast-charging capability up to 150 kW and can sustain that rate for some time, which can recharge the battery from 0% to 80% capacity in about 30 minutes. Audi provides 250 kWh of complimentary charging (good for two years) on the Electrify America network.
Efficiency, or how much electricity the e-tron uses when driving, isn't quite as good as in newer EVs. We measured 38.4 kWh used for every 100 miles of driving, which is less efficient than practically every EV we've tested except the Rivian R1T.
The e-tron comes with an 11-kW onboard charger that Audi estimates can charge from zero to full in about 10 hours on a Level 2 home EVSE (assuming you've got the right hardware and under optimal conditions). It also has DC fast-charging capability up to 150 kW and can sustain that rate for some time, which can recharge the battery from 0% to 80% capacity in about 30 minutes. Audi provides 250 kWh of complimentary charging (good for two years) on the Electrify America network.
Value
7/10
Is the e-tron a good value? The e-tron is pricey for what you get. Similar features, more advanced driver aids, and far more range can be had for less money these days. However, the e-tron does feel well built, with tight tolerances and a bank vault-like quality to most of the switchgear. Our only problems come down to refinement and the quality of the materials themselves. If Audi paid slightly more attention to its interior materials and refined its driver aids, the e-tron as it stands would be a much better buy.
The warranty and roadside assistance coverage are solidly average, and although Audi does provide some free public fast charging, it's less generous than what most of the competition offer.
The warranty and roadside assistance coverage are solidly average, and although Audi does provide some free public fast charging, it's less generous than what most of the competition offer.
Wildcard
6.5/10
Our biggest misgiving is just how vanilla this car feels from behind the wheel. You might think all EVs lack personality, but rivals like the Ford Mach-E, Hyundai Ioniq 5 and Polestar 2 have all found ways to give EVs a real character — especially when you compare them to the e-tron. It might have been one of the first luxury EVs on the market, making it plenty novel in its heyday, but the e-tron is now one of the most vanilla cars on sale. Hey, progress comes at you fast.
2021 Audi e-tron trim level differences
The 2021 e-tron is offered in three trim levels: Premium, Premium Plus and Prestige. Power is drawn from the 95-kWh battery pack and sent to a pair of electric motors. There's one in front and one in back, making the e-tron all-wheel-drive. Maximum output is 355 horsepower with a boost to 402 horsepower for up to 8 seconds when the transmission is in Sport mode. Range is estimated to be 222 miles and the e-tron has fast-charging capability up to 150 kilowatts. Highlight features include: Compare the 2021 Audi e-tron trim levels in-depth.
Which e-tron trim does Edmunds recommend?
The addition of a base Premium trim level to the e-tron's lineup this year has made this electric SUV more affordable than in years past. We'd recommend going one of two ways to maximize value: Get either a Premium trim with Convenience package, which will equip the e-tron with many desirable safety features, or go with the Premium Plus trim level, which comes standard with them.

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2021 Audi e-tron EV Insights
Trim:
e-tron Premium
Estimated Range Based on Age
edmunds TESTED
225 miles
EV batteries lose 1-2% of range per year. Est. range for this car is 225 miles.
Estimated range mapfrom
Charging
SAE Combo
Plug Type

10 hrs
240V Home ChargingEV batteries should be kept at 30-80% charged to extend battery life.
When can I use NACS/Tesla charging stations?EV Battery Warranty
8 yrs or 100,000 miles
According to GeoTab’s data, if the observed degradation rates are maintained, the vast majority of batteries will outlast the usable life of the vehicle.
Estimated battery warranty remaining is 3 years or 30,000 miles for this car.
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Cost to Drive
$96/mo
e-tron
vs
$228/mo
SUV Avg.
Monthly estimates based on costs in Virginia
Am I Ready for an EV?
- EV ownership works best if you can charge at home (240V outlet)
- Adding a home charging system is estimated to cost $1,616 in
- Edmunds is partnering with Treehouse, an independent provider of home EV installation services. Learn more about the installation services partnership
Need to install a charger at home?
Reliability
The 2021 Audi e-tron has a 4 years / 50,000 miles basic warranty and 9 recalls. Below you’ll find our owner reviews.
Recalls
9 recalls foundChecking if a car has a recall is simple. Just type the car's VIN number into the NHTSA website (https://www.nhtsa.gov/recalls). If there's an unrepaired recall, you'll see it there.
If a recall shows up, just call your local car dealer. They'll know about the recall and will work with the car maker to fix it for free (if the recall happened within 10 years of the car being first sold).
- Recall Number:
- 25V900000
- Manufacturer Recall Number:
- 90TV
- Manufactured from:
- 2021-03-26 to
- Number of vehicles affected:
- 356649
- Defect Description:
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Defect Consequence:
- A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Corrective Action:
- Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.
- Recall Number:
- 23V867000
- Manufacturer Recall Number:
- 93U9/93V2
- Number of vehicles affected:
- 26866
- Defect Description:
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 E-Tron Sportback Quattro and 2019-2022 E-Tron Quattro vehicles. Certain high-voltage battery modules may overheat.
- Defect Consequence:
- A high-voltage battery that overheats increases the risk of a fire.
- Corrective Action:
- Dealers will install onboard diagnostic software to monitor battery module performance, and replace affected battery modules where necessary, free of charge. Owner notification letters were mailed on April 2, 2025. Owners may contact Audi customer at 1-800-253-2834. Audi's numbers for this recall are 93U9 and 93V2.
- Recall Number:
- 23V842000
- Manufacturer Recall Number:
- 93U6/93U8
- Number of vehicles affected:
- 93196
- Defect Description:
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
- Defect Consequence:
- An overheated outlet or charging cable can increase the risk of a fire.
- Corrective Action:
- Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.
- Recall Number:
- 22V806000
- Manufacturer Recall Number:
- 91Ei
- Number of vehicles affected:
- 6076
- Defect Description:
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Defect Consequence:
- An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.
- Corrective Action:
- Dealers will replace the infotainment main unit, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 91Ei.
- Recall Number:
- 22V742000
- Manufacturer Recall Number:
- 91DZ
- Number of vehicles affected:
- 170296
- Defect Description:
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Defect Consequence:
- A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.
- Corrective Action:
- Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 91DZ.
- Recall Number:
- 21V707000
- Manufacturer Recall Number:
- 47R7
- Number of vehicles affected:
- 38
- Defect Description:
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. Corrosion in the brake booster may cause the Anti-Lock Brake System (ABS), Electronic Stability Control (ESC), speedometer display, and brake assist to stop functioning.
- Defect Consequence:
- A loss of braking assist, ABS, and ESC will increase the effort and distance required to stop, increasing the risk of a crash.
- Corrective Action:
- Dealers will replace the brake booster, free of charge. Owner notification letters were mailed September 30, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 47R7.
- Recall Number:
- 21V606000
- Manufacturer Recall Number:
- 69CR, 69CS
- Number of vehicles affected:
- 45496
- Defect Description:
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Defect Consequence:
- An unsecured child restraint system can increase the risk of injury during a crash.
- Corrective Action:
- Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).
- Recall Number:
- 21V595000
- Manufacturer Recall Number:
- 68H6
- Number of vehicles affected:
- 58
- Defect Description:
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.
- Defect Consequence:
- An air bag that does not deploy properly can increase the risk of injury in a crash.
- Corrective Action:
- Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 68H6.
- Recall Number:
- 21V569000
- Manufacturer Recall Number:
- 47R1
- Number of vehicles affected:
- 498
- Defect Description:
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 E-Tron Quattro and 2020-2021 Audi E-Tron Sportback Quattro vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
- Defect Consequence:
- Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
- Corrective Action:
- Dealers will replace the brake booster, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 47R1.
Warranty
4 years / 50,000 miles Basic Warranty- Basic Warranty
- 4 years / 50,000 miles
- Drivetrain Warranty
- 4 years / 50,000 miles
- EV battery Warranty
- 8 years / 100,000 miles
- Rust Warranty
- 12 years / unlimited miles
- Roadside assistance Warranty
- 4 years / unlimited miles
Audi e-tron Reviews
Owner Reviews
5(36%)
4(10%)
3(14%)
2(12%)
1(28%)
Most Helpful Owner Reviews
Trending topics
Smooth ride, need more range
4 out of 5 starsWaynerm002, 04/22/2021
2021 Audi e-tron Premium Plus 4dr SUV AWD (electric DD)
Th e-tron offers a quiet cabin, with a good ride quality. The material inside are really nice, as expected of Audi however, storage in cabin isn't as much as one would expect from a dedicated EV. The stated range isn't as good for driving at high speeds but it gets the job done for the daily commute. Zero, is 0 when it comes to range, doesn't have any reserve so keep that in mind. We can … only hope that with a software update we can get better battery performance and longer range in the future.
That being said, I did forgo a Tesla Model Y, with it's noisy interior, paint mismatch, fit and finish issues, both inside and out, for an e-tron with much better build quality and less range. I was able to get a good deal with the info provided on Edmunds which made this an even better proposition to get into. The sound system is great, I love the touch displays and digital cockpit. The shifter could have been smaller to allow for more space in the center console, that and the fact that the cup holders are deep in the dash and small. EVs on a dedicated platform are making efficient use of interior space, this could benefit from that was well. So far, my experience with this vehicle has been good, would be nice to go 500 miles on a single charge one day. For now, we are doing ok with having a 2nd vehicle that is a hybrid that can get beyond 500 miles on a single fill up.
Overall, the e-tron is not only a great looking vehicle, it drives well and does everything else superbly. With additional charging stations coming online, doing long trips in it will offer less stress of range anxiety. This one is worth a buy.
A whole lot to love
5 out of 5 starsSteve K, 11/13/2020
2021 Audi e-tron Prestige 4dr SUV AWD (electric DD)
I actually bought a 2021 e-tron, but that's not in Edmunds' system yet. I've only owned the car a few weeks, and I'm a huge fan. Smoother than my old Mercedes E-Class, comfortable and well suited for my needs. This might not be the car for you if you frequently take 500 mile trips. If you want a faster sardine can with more range, buy Tesla. If you want a smooth and comfortable ride … with range enough for most people's daily lives, this is your car.
Car is great - Electronics getting better
4 out of 5 starsFrustrated Audi Buyer, 03/31/2021
2021 Audi e-tron Premium 4dr SUV AWD (electric DD)
Updated April 1, 2023 - upgraded to 4 stars from 2 stars
Audi has made some decent updates to the software which definitely improves the overall experience. It still does dumb quirky things with CarPlay (Random connect / disconnect, switch off radio and opens MyAudi app on your phone after connecting, etc.) but it's workable. Lane keep assist works different depending on if you're using … it with cruise control or not, which is odd.
I've actually enjoyed the car overall. It rides great, super economical. Top quality interior materials. It's plenty fast in the Power boost mode. I love the adjustable suspension for firmness and ride height. And it looks really good.
---
Original review
I'm an avid car enthusiast. Had over 40 cars and 25 years as a software professional.
I wanted to get my first electric car. I test drove the tesla's and didn't like the way they drove or the build & material quality inside the vehicle. So I was excited about Audi, known for great build quality and good driving dynamics (not as good as BMW or Porsche IMO, but good).
Got the Etron on a lease, love the car itself, but Audi customer support and just inexcusably bad electronics in the car are ruining the ownership experience. It's really bad.
The car constantly asks you log back in. The menu's make no sense, requiring you to into different areas for functions that should be related or under the same top menu.
Stupid things like scanning radio stations takes an extra step. There's no instructions on how to set your desired charging time, and there's overlap on rules that conflict with where you set those areas.
My SiriusXM will sometimes not work. Audi Wifi never works. Half the time, Apple CarPlay doesn't work (I have an apple iPhone 12 Pro, latest version).
Then you try calling Audi "tech" support at 800-411-9988 - they don't work on weekends. You get transferred to billing department when using the ridiculous 10 layer menu system for tech support to supposedly get to the "right person". They have no one to support the 2021 model it seems. The menu system of the phone support hangs up on you without explanation.
Brain Damaged! They bought it back, I guess
1 out of 5 starsDDDenton, 10/28/2022
2021 Audi e-tron Prestige 4dr SUV AWD (electric DD)
I have purchased 5 different Audi/VW vehicles with the last two being EVs. The VW ID4 is new and as no initial quality issues at 500 miles. All electronics work as expected.
I Wish I could say the same for the $105k Audi E Tron SUV I purchased.
There was a minor paint issue that needed repair and was completed with 3 separate visits, but that is a dealer problem.
My huge issue is with … the MMI (Multi Media) which never seems to work correctly. If you know about EVs, you know that maintenance is very minimal (once a year for 10k miles per year). However, this model seems to be different. I have had to take it in for service no less than 4 times in the 14 months I have owned it. It always seems to be the same issue and the same resolution: wipe out the MMI brain and reprogram. There are only so many times you can attempt the same solution before it becomes a lost cause. And we are there!
What happens is the Sirius XM shows as “ initializing and never completes. In addition, the screen goes black and nothing will function with the exception of what is currently playing. This happens with the Apple CarPlay, Sirius XM, Radio, and several vehicle commands. The only way to resolve the issue is to pull over, turn off the car, and reboot. This will resolve the blank screen, but not the Sirius XM and connection issue.
I was even given the Engineering Code so that I could maybe fix myself. It didn't work.
I am at the place where I wonder when the "Lemon Law" applies. Believe me, we will be discussing this at the next visit. Side note: to schedule an appointment takes up to 2 months to schedule due to the lack of technicians needed.
I am at the point where I will be researching other EV brands to purchase like MB or Lucid. This saddens me as I have been an Audi customer for the last 20 years.
Update: they finally offered to repurchase as it was in the shop this last time 65+ days with no repair. They said my car repairs were “completed”. Not that it was fixed.
Please be careful when Audi gives you an offer to repurchase, they will totally low-ball you and attempt to not cover “collateral costs”. They should pay for insurance for days in shop, license taps - prorated. Down payments and any other incidentals. You do not come out whole in the end. You get screwed out of the equity you have built. I got paid 38K for a car worth 56K and they can and will resell it. It’s BS
2021 e-tron Features & Specs
Premium
| MSRP (New) Excludes Destination Fee | $65,900 |
|---|---|
| EV Tax Credits & Rebates | |
| Engine Type | Electric |
| EPA Electric Range | 222 miles |
| Cost to Drive | $96/month |
| Total Charging Time (240V) | 10 hours |
| Seating | 5 seats |
| Cargo Capacity All Seats In Place | 28.5 cu.ft. |
| Drivetrain | all wheel drive |
| Warranty | 4 years / 50,000 miles |
| EV Battery Warranty | 8 years / 100,000 miles |
Safety
Our experts like the e-tron models:
- Audi Pre Sense Front
- Warns if a front collision is imminent and applies the brakes if the driver doesn't respond in time.
- Audi Side Assist
- Notifies the driver if a vehicle is lurking in a blind spot or if rear cross traffic is approaching when in reverse.
- Vehicle Exit Warning
- Alerts passengers when a vehicle or bicyclist is approaching from behind, to prevent them from opening a door into traffic.
NHTSA Overall Rating
5 out of 5 starsThe National Highway Transportation Safety Administration offers independent analysis.
- Frontal Barrier Crash RatingOverall4 / 5Driver4 / 5Passenger4 / 5
- Side Crash RatingOverall5 / 5
- Side Barrier RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Combined Side Barrier & Pole RatingsFront Seat5 / 5Back Seat5 / 5
- RolloverRollover5 / 5Dynamic Test ResultNo TipRisk Of Rollover9.2%
IIHS Rating
The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.
- Small Overlap Front Driver-Side TestGood
- Small Overlap Front Passenger-Side TestGood
- Moderate Overlap Front Test – OriginalGood
- Moderate Overlap Front Test – UpdatedNot Tested
- Side Impact Test – OriginalGood
- Side Impact Test – UpdatedNot Tested
- Roof Strength TestGood
- Rear Crash Protection / Head RestraintGood
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