I have the same issues as others with the transmission and it drives me crazy. I complained at the 5,000 mile checkup and the dealership told me, "We know about this common complaint, but you will get used to it." In other words, too bad. My car has 63,000 miles and I have not gotten used to it. So I will never buy another Lexus because of it. This is my second one. Also, the cup holder is so flimsy that it broke and they want $380 to fix it. The quality is equivalent to what you would find in a $10,000 car.