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Used 2017 Ford C-Max Energi Consumer Reviews

4.5 out of 5 stars
48 reviews
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We have a limited number of reviews for the 2017 C-Max Energi, so we've included reviews for other years of the C-Max Energi since its last redesign.

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Pros
Cons
4 out of 5 stars

Great comfort, pickup compared to Prius

Leung, 12/27/2016
updated 06/27/2019
2016 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
44 of 44 people found this review helpful

The car is a “Plug-in Hybrid”. The “Plug-In” part is a pure electric car. It needs to be “plugged-in” to an electric power source to charge its battery. This battery is used to power an electric motor to drive the car. Electric only vehicles are typically called “EVs” and I will use EV to refer to the car in electric-only mode. Separate from the EV, C-Max Energi is a “Hybrid” car. The Hybrid is a car with a normal gasoline engine, but also uses the engine to charge a battery, which powers an electric motor to either drive the car on its own or supplements the gasoline engine to drive the car. This improves gas mileage, especially in stop-and-go city driving. The battery for the EV part of the C-Max Energi is good for about 20 miles on a full charge and 550-mile range on a full tank/charge. Prior to getting this car, I had rented several Toyota Prius models and drove them for months. They have many plusses: first, they have been on the market for over 10 years so all the kinks have been worked out; next, they have 50+ MPG gas mileage and even higher in stop-and-go city driving. Also, there are probably 15 variations of Prius to choose from. And Toyotas have legendary reliability. So, why did I go for the C-Max, a Ford, an American car? The two minuses compared to the Prius are it has lower gas mileage - 45 MPG in my first two tanks of gas - and the reliability is unknown – the model has been available for about five years. Consumer reports has the C-Max 5-10% below the Prius in reliability. But, I felt the pluses where many. Listing them quickly: • It’s much quieter - insulation from road noise and a longer wheelbase and larger wheels means it rides smoother/quieter. • Better acceleration - while the engine is 2.0L vs. the Prius 1.8L, the C-Max is heavier cancelling out the larger engine advantage. But the C-Max combines electric and gas power when you want to accelerate, so getting on the highway quickly is no problem. • Roomier and higher - for such a small frame, its very roomy inside because it’s tall so getting in and out is easy. • Lower cost - because it’s an EV, there are a number of government incentives (below) that lower the cost. To sum up my view, the C-Max Energi has many plusses and only two minuses, which I can live with. And I’m buying American (paperwork with the car says it’s about 55% US, with the rest from Japan, Mexico and elsewhere) EVs qualify for up to a US$7,500 federal government tax credit and the C-Max Energi qualifies for a $4,007. It also qualifies for $1,500 rebate from California. These incentives make the car much less expensive and pushed me to get the plug-in hybrid instead of a normal hybrid. Combined with incentives from Ford, the price was very attractive and pushed me to get a C-Max Energi vs. the Prius. After being shown the numbers, there was no way I was not going to lease. Before I go into the numbers in the lease, let me describe the incentives (or discounts) from Ford that totaled $12,000: ⁃ $4000 tax credit for an EV. If I bought the car, I would be able to reduce my federal taxes by $4000. However, if I leased the car and Ford still owned it, Ford would take the tax credit and give me an immediate $4000 discount. ⁃ $4000 factory incentives - this was a $4000 standard discount that Ford had provided all year. ⁃ $2500 year-end incentives - combined with a few other programs, I get another $2500 off. ⁃ $1500 lease incentive - this one I don’t really understand. If I bought the car outright, I would get all of the above. If I leased the car, I would get $1500 more. The 2016 C-Max Energy had a sticker price of $34,000. Add to it about $2,000 of taxes and fees and subtract the $12,000 in incentives, right off the bat, the car is costing me $24,000. (34,000+2,000-12,000 = $24,000). $24,000 is the amount I am financing with lease. Then Ford took the $12,000 less the $2,000 tax and expense and used the remaining $10,000 as a down payment for the lease. So I had to put no money down. I drove off with the car, and except for paying for insurance, did not pay a dime. I looked at the monthly payments and the residual value, (the amount I would have to pay if I decided to keep the car at the end of the term for lease) for a lease of 24 months, 36 months and 48 months. It was clear that the 36- month lease was the lowest cost. The numbers are: ⁃ Price of the car: $24,000 ⁃ Deduct the end of three years’ residual value provided by Ford: $12,500 ⁃ My 36 payments, including interest: $12,000 ⁃ Tax on the payments: $1,000 So, I am paying $13,000 divided by 36 monthly payments (about $360 a month) and can give the car back to Ford at the end. If I want to keep the car, I pay Ford $12,500 plus tax of about $1,000 or $13,500. I have done the math and the interest rate I am paying 4.36% per year.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

C-Max Energi

Keith, 08/30/2016
2016 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
15 of 15 people found this review helpful

Went from the Civic Hybrid to the C-Max and WOW what a difference, not just in the EV mode, but in every aspect. I loved the Civic, but so far the C-Max has outdone it in every way. Full EV to work and half way back and in the past 1.5 months I have used only half a tank. It has unexpected power and I would consider it to be somewhat of a luxury vehicle, since it came with every option, except auto park. Both my wife and I love it and it was a great choice, especially since the Prius has gone a bit overboard on its styling and who isn't sick of seeing a grey Prius everywhere. Cargo space is the only downfall.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Way better than a Prius!

TFear, 05/20/2017
updated 11/27/2017
2017 Ford C-Max Energi SE 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
24 of 25 people found this review helpful

My last 4 cars were Priuses, my wife also drives a Prius. Her first response when she drove my C-Max was, "WOW!" I wanted a plug in, but the Prius plug in wasn't available yet in my state (plus, it's about 8 grand more than I paid for my C-Max), so I took a look at the C-Max Energi. SO GLAD I DID! I LOVE THIS CAR! It is better than the Prius in every possible way, except, possibly, reliability, which in the Prius is legendary, the C-Max could be too, just haven't had it long enough to know. It is faster, more quiet, much more comfortable, and the deal I got was unbelievable (especially when you include the $4,500 refundable federal tax credit!). I'm also getting more miles per charge than advertised, as much as 28 miles. Update: now that the cold weather has arrived, the range is down to about 16 miles, but I'm still averaging 76 mpg through the first 17,000 miles. You can charge it at home, fully charges overnight, with a regular outlet, as best we can tell, it cost about $20 per month in electricity, and, lucky for me, I have fast chargers available to me for free at my work (fully charges in just over 2 hours). I cannot recommend this car more highly! Crazy thing is, I never see any on the road? Ford, clearly, isn't doing a good enough job marketing this car, it blows the Prius away, and I know what I'm talking about, between my wife and me, we've had seven, never thought I'd by any other car.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Don't want my car/ Car is back after reprogramming

Joan, 08/21/2016
2016 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
23 of 24 people found this review helpful

We signed the papers to lease this car on Saturday, August 13, 2016. 62 miles on the odometer. After sitting in the lot learning how to operate the car, we were ready to go! But the car would not start. Nothing! No one knew what to do, but finally they got it going. The salesman said that they reset the code. Drove home ( with a Ford employee following in case of a breakdown) and got home with no problem. On Wednesday, August 17th the car would not start again. Now there were 122 miles on the odometer. I had the car towed to the nearest dealership and there she sits. The service manager called and said that the "electronic control module for hybrid" needs replacing. This part is on back order. Does this mean that there is a run on this part?? I no longer want this car. I bought this car to replace my 14 year old car, because I wanted a reliable car. Ha ha. I'd like to be able to keep in touch with Ray Brisbine of CA. He seems to have had the same experience and I'd like to know if his problems were resolved. We got the car back from dealer service after 2 weeks. The service manager told us that Ford engineers called him and said the car did not need a new control module, but rather the computer needed re-programming. So, Ford engineers talked the dealer tech people through a complete re-programming of my c-max energi. We've had it back for 4 days and it is running well. We hope that this is "the fix". The service manager said that they have gotten a recall for all c-max energi cars, probably for this reprogramming. We still have a minor problem: holding the lock sensor area for a second does not work to lock the doors. However, unlocking does work. Also, if I lock the doors with the power door locks while exiting, the car locks, but about 15 seconds later the horn beeps loudly until car is unlocked. We found the Ford dealership to be very helpful during this period, even giving us a lender car to keep for the duration of the repair.

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5 out of 5 stars

Great gas mileage

DennisW, 08/16/2017
updated 08/16/2018
2017 Ford C-Max Energi SE 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
22 of 23 people found this review helpful

Updating my CMax review, what a great car. Words can't explain the potential of this plug in Hybrid. To start I have 31,120 miles and have used 221 gallons of gas. Doing the math shows the mileage that is possible, it has achieved 140.27 mpg since new. My best tank of gas was 430 mpg and my worst tank was 32mpg. I went over a year without buying gas. I typically go around 30 miles on a charge. I have gone on a Sunday drive as far as 51 miles, while trying to see how far I could go. This 51 miles on a charge did take a lot of hyper mileing and slow speeds out on rural country roads. During the hot summer months in Oklahoma the battery still goes around 15+ miles on a charge. For anyone living in a small town or large city this is a car to consider. It is not at it's best on the freeways. Typically it gets around 40+ mpg on the open road. In city driving it's possible to never buy gas. Reading some test drives it seems that their purpose is to only focus on the low side of what the car can do. If you live less than 30 miles from your work and it does not include any high speed freeway driving you can go to and from work on one charge, this is a fact. I was so impressed with this car I purchased my wife a 2017 Fusion Energi. She has 11,300 miles and has used 62 gallons which is 182.26 mpg which is a 60/40 mix of driving on freeway and town. Her best tank so far was over 250 mpg and her worst was 34mpg. All I can say is this is a great car for anyone that wants to save on fuel and it does not take any trick driving to get great mileage. It will easily go 80 mph in all electric for a short distance, the trick is to not try to drive electric on the freeway save the battery for city driving by putting the car in EV later. I know of drivers that have gone over 11,000 miles on electric only. The ski is the limit if you really want to get a fun to drive little electric capable vehicle.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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