Used 2018 Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A) Consumer Reviews
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Worst Customer Service Experience in my life
Shirley L, San Francisco, CA, 05/29/2018
Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
42 of 52 people found this review helpful
My new XC90 hit a parking pole when using the Park In feature. I contacted Volvo USA and opened a case. It's been 3 weeks, and still nothing has happened. I have called and emailed numerous customer service reps and managers about the issue. They are extremely difficult to get a hold of and do not respond in a timely manner. Their attitude is also in NO WAY customer-centric. All I keep hearing is that everyone is very busy, that there is only 1 Field Tech in the region who can inspect the vehicle and basically I just need to wait until they are free. I talked to 2 managers about the issue, one was more responsive but also not easy to get a hold of, and the 2nd manager's attitude was that that how it is and nothing else can be done. He took no accountability for the poor service provided so far either. In short, if for any reason you have a warranty issue that needs to go through Volvo USA, be prepared to have a horrible customer service experience. It has been so bad, I won't ever get a Volvo again, even though the car itself is quite nice. Shockingly bad service for a luxury car brand. Would give 0 stars if possible.
Voluptuous Volvo
John Braswell, Franklin, TN, 03/13/2018
Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
8 of 9 people found this review helpful
With rebates and discounts, we got about 10% off MSRP. We got a Costco discount of 6% off MSRP which is basically invoice price then added rebates. Shop around and then shop around some more. Working with internet sales at the dealership instead of showing up was where we got the best price. Our local Darrell Waltrip Volvo had the best sales rep but absolutely worst pricing and their manager was extremely difficult to deal with on two separate occasions. I will avoid ever buying a car there. But the car technology is off the charts and it’s elegant without being overly busy like some other cars. The ride is as smooth as a bottle of Col. E.H Taylor single barrel bourbon with the sophistication of a Johnnie Walker Blue Label. Our 7 yr old loves the built in child seat, and our 14 yr old loves the Bluetooth and Apple car play. I drove it home from Louisville and rarely touched the brake or gas for about 100 miles while using the adaptive cruise control and semi autonomous auto pilot. It’s sexy yet extremely safe. We love our new Volvo XC90 T6. Don’t drink and drive.
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2018 Volvo XC90 for sale near you
3 of 44 listings
- T6 Inscription 4dr SUVMSRP: $16,990188 mi away
- T6 Momentum 4dr SUVMSRP: $19,999194 mi away
- T6 Momentum 4dr SUVMSRP: $16,35026 mi away
See all 44 listings
After 3 years, the car still has bugs
Pirouz Maghsoudnia, Castro Valley, CA, 06/09/2018
Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
20 of 25 people found this review helpful
We got a 2018 model thinking that the bugs by now would be fixed. Almost all the call functionality is centered around the Sensus console which simply fails! There is a always a lag when starting the car before the console responds. The touch screen is so so and it messes up the driver profiles all the time. We backing up, the rearview camera takes forever to come on and you either have to just sit there or just back up with eye sight - my 2013 Nissan Leaf has a much better console. Also the rear passenger side door lock is not working after 3 months. Very disappointed in Volvo.
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mpg
ed frangenberg, Radcliffe, IA, 01/08/2018
Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
10 of 12 people found this review helpful
gas milage is only at 20 on the road driving speed limit, far from the 27 advertised.
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Decent handling, but wish I bought a cheaperhybrid
ebakes, Middletown, NJ, 05/23/2018
Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
14 of 20 people found this review helpful
I bought the 2018 xc90 T5 AWD with comfort and convenience packages. I previously owned an Infiniti Qx80. Comparatively, I miss the luxury, space and comfort of the Qx80 and traded in for this car because my Infiniti was coming out of warranty and I wanted something with tighter handling, smaller and much better mpg. Well, I'm very surprised that my xc90 T5 is averaging only 17 mpg. My enormous Infiniti got a dismal 14mpg, but for 3 mpg's I'd take the Infiniti back. Not sure why the mileage is so bad- I even drive in economy mode often, and the car's motor shuts off every time I come to a stop light. Regarding the handling, it's definitely tighter and 'zippier' so at least I achieved that. But I could've achieved that with any number of less expensive vehicles. The cabin feels tight, espeicially the front seats and I can't seem to find a seat position that is comfortable. Maybe I'm too tall? I'm 5'10". Idk, but definitely having a bit of buyers remorse...
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