Used 2012 Volvo XC60 SUV Consumer Reviews
Used XC60 for sale
Beware of Volvo!!!!!
Dennis, 09/23/2017
2012 Volvo XC60 3.2 4dr SUV (3.2L 6cyl 6A)
33 of 44 people found this review helpful
Purchased this Volvo new and it came with a 5 yr/ 50000 mile promotional factory warranty that has just ended. Aside from scheduled maintenance volvo has either repaired or replaced under warranty the following: Battery twice ( car had to be towed in both times), plastic piece by rear seat headrest broke, plastic piece by rear seat fold down lever broke, AC condenser, gas gauge sending and receiving unit, rear back up camera, dash computer,rear hatch actuator, Windshield was leaking water inside, has now developed a bad smell they believe is mildew caused by water getting under carpet from leaking windshield so they shampooed carpet, car still smells. Based on repair history of first 5 yrs of ownership the time when the least repairs should occur it is obvious the car has issues. Now that warranty is up I contacted volvo explaining that I didn't think it fair that I find myself in a position that I pay $43000 for a car, maintain it well, has less than 50,000 miles and it appears I must sell it to avoid hefty future repairs. I asked them to recognize that this is not their best manufactured vehicle and must be outside of what they believe is acceptable. I asked they either preferably extend the warranty or if not provide a very good incentive to trade in on a newer volvo. Their first response was to tell me that if any of the repairs made broke a second time they would "consider" at that time making the repair. I asked to speak to the person making that decision so we could discuss and was told I cannot. I wrote another letter to volvo a bit stronger and low and behold I received a call from the servicing dealer (Jaguar Land Rover Porsche Volvo of Greenville). I went in and met contact at dealer. He looked at history and told me the following: The car was out of service 28 days in the 5 yrs, it had been in 11 times for service in 5 yrs, (This doesn't seem too bad however when something broke we lived with it until it was time for next scheduled service as we live about 40 min drive from dealer.) Had I had to pay for those repairs it would have cost me approx $5000. My feeling was that $5000 for repairs in the first 5 yrs was horrible this is when car should need to be repaired the least. He then told me that bringing it in 11 times in 5 yrs was below average. When I told him that Volvo cannot be proud of the repair history of this car and cannot think it is usual and customary he said that two of the repairs added to $2600 and if we separated out those two repairs the repairs history of $2400 was pretty good. While this is all going on they price my car for a trade in and give me a price of $11,000 that would be a 75% depreciation in 5 yrs for a vehicle with no visible damage inside or out with less than 50,000 miles (kbb prices median trade in as $14,000). End result is volvo obviously feels and dealer rep has expressed to me that these repairs are normal and within acceptable limits I obviously disagree. Also be aware that while volvo is responsive to emails you cannot speak directly with a decision maker they are shielded..Very frustrating..
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I'd love it if my back weren't killing me!
nelsoncm, 12/28/2012
2012 Volvo XC60 T6 R-Design 4dr SUV AWD (3.0L 6cyl Turbo 6A)
7 of 9 people found this review helpful
I was opting for something different from the series of wagons I'd been in over the past 12 years. Saab, the maker of my past two wagons, was out of business, so I looked to the other Swede. The looks of the XC60 got me curious and all I had to do was put my foot to the floor on the test drive, and I was hooked on the performance of this car. It's solid feeling, gorgeous inside and out and the warranty was impressive. Plus I got $1000 off for staying with a Swede. But my back and leg are killing me every time I drive it and for a few hours after. Methinks it's going to be a very expensive trade-in for either a Volvo or Audi wagon.
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Disappointed
Amber Moceri, 03/26/2015
2012 Volvo XC60 T6 4dr SUV AWD (3.0L 6cyl Turbo 6A)
11 of 16 people found this review helpful
I loved my XC60 when I purchased it new in 2012. I've put 40k miles on it since then, and it is at the dealer for warranty work for the 4th time. It has currently been there for 5 weeks with no diagnosis, but I received word they would be rebuilding the entire engine currently. It would keep warning the engine oil was low, however when checked the levels were fine. I expected this vehicle to last me another 10 years, but at this rate, I can't risk the warranty running out. It drives great and is comfortable for what I need, but the reliability is questionable.
Impeccable road manners; a few minor nits
drat19, 09/12/2011
2012 Volvo XC60 T6 4dr SUV AWD (3.0L 6cyl Turbo 6A)
94 of 164 people found this review helpful
Traded in an '06 Acura TL for my new 2012 XC60 T6AWD because I needed some cargo carrying space but in a compact/midsize package whose cockpit could still accommodate my tall/big body. Acura RDX was a finalist but then when I looked at the Volvo XC60 found too much more to like, especially the performance of the T6, and versatile interior. My first 2000 mile road trip revealed a few minor nits (somewhat tight footwell space, a few bugs in the new Sensus system, quirky nav system), but the XC60's impeccable road manners overcome these nits...it's such a smooth performer with the T6, cargo capacity is superior for this size/segment, and the handling is also good for a relatively tall CUV.
Best Volvo Yet
jerry philipp, 03/27/2016
2012 Volvo XC60 3.2 4dr SUV (3.2L 6cyl 6A)
3 of 4 people found this review helpful
Probably owned over 8 Volvos since 1982. This by far is the best one. Great warranty service when I needed their help. AAA rating for Hudson Valley Volvo. Will see them when I return from Fl to see if I can sell this one to them and then lease a 2016 Volvo same model.
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