lets start here, from 2010 to 2011 VW wanted a new market, they wanted to appeal to a lower price market, so they made the interior cheap, I have had an ongoing issue with the interior lights just turning on and won't go off. Once they do finally go off I can push anywhere on the headliner to turn them on, to rectify it I had to pull the upper console away from the headliner. I have put no less than 20 headlamps in the car over the duration owning it. Repair costs are extensive, Check engine light on $1500 fix for exhaust part, 2 weeks later check engine light back on $1000 intake valve, AC hasn't worked in 3 years, recharged every summer, mechanic says it needs a new compressor $500. Timing belt replacement, $1500 because VW uses a nylon impellor for the water pump for OE so while the engine is torn down you need to replace the water pump. Recall for emissions VW dragged their feet for both the fix and the buyback so owners would add more mileage and then volkswagen hits them with mileage penalties. Wife got stranded in West Virginia 600 miles away because a sensor went in the motor causing the turbo to shut down, $300 and 4 hours stuck in West Virginia while it was repaired. This car has been one nightmare after another. Stay away from volkswagen!
You should know that once you bought the car, if anything goes wrong, you are on your own my friend. Bought a new 2011 Jetta and maintained in impeccably and at 114,00 miles the turbo blew(not supposed to). I now have at 22,000 dollar car, less than four years old that is pretty much worth scrap. Customer care, all the way up to Volkswagen top supervisor, told me with deep sincerity, there was nothing they could do and felt no responsibility since my warranty had expired. Does Volkswagen stand behind their product in any way? This company has no sense of fairness toward their customer. Sincerely, broke and carless
I purchased the Jetta new in December of 2011. Had several issues within the first few weeks including seals on the driver and passenger doors. The whole dashboard had to be replaced due to a loud buzzing noise. After the first winter the windscreen washer hose line froze. At first the dealership said it wouldn't be covered under warranty :). Car stalled in the middle of the road at 40,000 fuel pump failure. Starter motor failed and both rear calipers at 70,000 in addition the whole back window had to be replaced due to defroster not working. The car comes off warranty next month and I am dreading it. Would never purchase a vw again. The TDI is powerful and fun but not worth the $$$
Styling and simple dash. Great interior space in the back. Cheap to fill and good milage
I bought the car new and it currently has 90000 miles on it. Last year the fuel pump exploded. Dealership replaced it, saying it was under warranty at 70000 miles. The warranty is 3 years, 36000 miles, whichever comes first. Makes me think VW knew there was a potential problem with the fuel system. Last week we replaced the turbo at a cost of $2600. This one is most irritating, because while under warranty I told the service department how the car hesitated at initial acceleration and they responded with it was due to the double clutching action of the transmission. Liars. We did not expect VW to be of such poor quality
A warning light for when the trunk isn't shut tight. Nothing like flying down the highway at 70 miles an hour and your trunk is open. For how long you ask...who knows, there isn't a warning light to tell you its ajar. Seats offer absolutely no lower back support.
I purchased the 2011 VW Jetta TDI with the manual 6-speed transmission in January 2011. The car had significant problems at first with stalling. After a couple of tries, the dealership replaced the air mass meter which improved it significantly. At 22,280 miles, the clutch disk disintegrated. VW claims that his was normal wear and tear. However, on a previous car (87 Volvo 740T) I got 210,000 miles on the clutch. I know how to drive a clutch. I am a former licensed master auto mechanic, this is clearly a materials failure, and VW will not stand behind their product. They have lost a good customer and somebody who had been a good advocate for VW in the past.
Update July 2016: In June 2016, the glow-plug warning light started flashing, the engine lost power, and then started making a loud clattering noise. Had it towed in to the dealer, and the high-pressure fuel pump had disintegrated internally, sending small shards of metal throughout the fuel system. They had to replace the entire fuel system (injectors, fuel distributor, hoses, filter, pumps) and flush out the fuel tank. Apparently this has been a fairly common problem as VW has a warranty extension for this to 10 years 120,000 miles. So VW paid for this repair, which at full retail would have been $7,000 to $8,000. My takeaway from this is that VW got the price point down on this car by engineering the car with no slack - a clutch which was too weak for the engine, a fuel pump which was cheaper than what was required for longevity, etc. What else would go wrong with this car if I kept it? Although the car drives well, I am now happy that VW will be buying it back due to the emission controls scandal.
January 2017: Between June and Septempber 2016, the ring gear became misaligned on the flywheel (aftermarket, see above), and the dealer wanted $3,000 to install the factory clutch and dual-mass flywheel. I got a replacement ring gear from the 3rd party manufacturer, and paid a good mechanic to install it. Then, the A/C stopped working. Finally, in January 2017, VW bought the car back from me, so I'm done with it. Thank goodness!