The electronics are designed to where you have to take it to the dealer for check light resets, the radios go out and are expensive to replace. I bought mine with 80,000 miles, the check engine light came on everytime I started it. The reset only lasted 2 weeks. I took it to the dealer, he told me they have the only computer that will reset it. He was right. If vw offers to buy it back, I'll sell it back and never buy another.
July 3, 2014 on I-5 in Los Angeles, the ABS module failed on our 2011 Sportwagen TDI. The module controls the power steering, a/c, brakes, airbags, etc... We get off the freeway, and drop off car at McKenna VW in Cerritos.
Problem diagnosed July 5, and I'm told the repair will be $3200. Service rep tells me to call Customer Care. I do this and start a case #. Four days later, I get a call - VW will contribute $700. "And we don't have to do a thing, since you're out of warranty," I am told. The car has 50,000 miles on the odo.
12 July - we finally get a call that the car is ready. $1860 is the final bill.
UPDATE - We sold this car in spring of 2015, before the VW emissions scandal broke, and purchased a Honda CR-V which we like very much.
Stay away from VW.
Took VW 5 days to get ABS module from Texas to California.
This is my first experience with a VW. While I love to drive it and the gas mileage is great, I have had 3 repairs since my warranty expired. First my hatchback latch broke. At 41,000 miles a glow plug had to be replaced. Lastly, the car quit on me at 49,00 miles. The fuel injection pump failed and there were metal shavings in the fuel line. Apparently there is a technical bulletin for the 2009 model. Thankfully VW of Pasadena paid for the replacement at no cost to me.
All started in the winter at about 58k. Bought care used with 34k. Got it for the gas milage as i drive 100 miles highway/ day. Check engine light came on, took it i , vw said had to replace fuel injector. Less than a month later, was in for 2nd fuel injector replacement. Vw didnt think anything abnormal about 2 going bad. Less that a month later car back in twice because of ANOTHER FUEL INJECTOR, and the key ignition switch (locks click on and off when car pulls to a stop). 2 weeks ago, check engine late on AGaIN, VW international said they sent the dealer a faulty one, and they are replacing on that was already replaced 2 months ago. Guess what happened today, after only driving 600 miles.
Overall, it's a decent car that gets great fuel mileage, but we've had multiple problems where the 3 year old car has left us stranded. Radio was replaced twice, paint is peeling near the driver's side door, flapper valve failed (warranty was extended on this part), and now we get the Immobilizer Active error where the instrument cluster has failed. It's not a car I would buy again. Not so sure I would buy any VW product again as my sister has had nothing but problems with her two VWs.
Love the fuel mileage - ave between 40 - 50 mpg depending on outside temperature.
Have drive in -25 degree weather with no problems starting.
Just takes a little longer to warm up.
We've had many cars over the years and at first the Sportwagen appeared to be one of the best before we started having all these problems.
This should not be happening to a 3 year old car!
I think I'll go back to a Toyota or Subaru.