Used Jeep Grand Cherokee for Sale in Encinitas, CA

Located in Temecula, CA / 32 miles away from Encinitas, CA

Dealer Review:

I want to share my experience with Temecula Nissan In Hopes no one else has to go through all the trouble I have. We bought our 2018 Ford Expedition Max on January 24, 2021. I’ll start off by saying the car is great! I did notice some small things needed to be fixed after we left that evening but our sales guy Kenny said he would speak to someone about getting them repaired. When we bought it it was later in the evening, we only had a babysitter for the night and needed to get out as quickly as possible so when signing all the paperwork didn’t notice they added an extended warranty we didn’t want, the add on package the force you to buy (close to 3k) and they charged us for 3 years of oil changes which they said they were including for FREE! I take full responsibility for these charges being added because we didn’t look over the paperwork well enough!! The issue came in where I emailed Riley Smith who was our finance guy to ask why all these charges were added and to ask about the repairs needed on the car. He was very nice on the phone and stated he couldn’t do anything about the charges added but he would get all of the repairs taken care of! I said ok that’s fine. I had also spoken to Cierra McCandless about everything and she said she would get all the parts ordered and schedule us for a full detail on the vehicle. These conversations all happened in the first week after purchasing the vehicle. Of course no one contacted me so I had to call/text/email almost daily to find out status of the parts and when we could bring it in only to be told on multiple occasions that it’s been ordered, then it’s on back order, then they’re ordering it from Amazon, and finally that they would get it from Ford directly. This back and forth lasted for 2 months and All of these were lies they didn’t even know the specific part to be ordered! I had to stop by the dealership and speak to Riley in person since he was basically ghosting me and finally he got the ball rolling. He finally did try to order the part and Ford tells him The part I need can’t be ordered on its own and they have to order the entire base to the trunk which cost about $1300. Now Riley Smith is saying the dealership will not cover it and will not replace the parts that were promised to be fixed on my car. I know this post is long but I promise you this is only a fraction of the drama I have had to deal with them. I have tried to contact Oscar Guerrero (finance manager) with no resolution, Jacob Little(General Manager) never responded to my multiple emails and calls, Larry Smith (CEO and Riley’s father) I emailed with no response, and even Dave Pedder (owner) whom I’ve emailed multiple times with no response! I have honestly never experienced such bad customer service in my entire life. I urge you to please read all reviews on this dealership before giving them any of your business. I’m going to attach photos of text messages from Riley stating that he had ordered the part already and promising that all the work will be taken care of. And also a photo of an email from Sierra stating that once the parts came in she would get us scheduled to get it all done at once! Also wanted to add the repairs needed on the car in case anyone was wondering they are very minor repairs! Rear power seat doesn’t fold Flap on the back of the 3rd row seat was missing (this is the part they won’t order due to price) A wire is hanging off the rear window for the heating element and needs to be soldered Last, The reason they were scheduling it for a full detail is because they charged us $500 for some type of detail they did on the car prior to purchase! I don’t know what type of detail cost $500 but we got the car and it was dirty which would have been fine if we didn’t have to pay $500 for a detail so I asked them to redo it.

Features and Specs:

19 Combined MPG (17 City/24 Highway)

Listing Information:

VIN: 1C4RJFBG1FC159831
Stock: PR5402A
Certified Pre-Owned: No
Listed since: 01-08-2022

Located in Escondido, CA / 12 miles away from Encinitas, CA

Features and Specs:

21 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 1C4RJEBGXJC261132
Stock: 73506
Certified Pre-Owned: No
Listed since: 11-24-2021

Located in Poway, CA / 15 miles away from Encinitas, CA

Features and Specs:

21 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 1C4RJEBG3LC219582
Stock: P1272
Certified Pre-Owned: Yes

Located in La Mesa, CA / 24 miles away from Encinitas, CA

Features and Specs:

21 Combined MPG (18 City/25 Highway)

Listing Information:

VIN: 1C4RJFAG2MC690518
Stock: 21977G
Certified Pre-Owned: Yes

Located in Hemet, CA / 49 miles away from Encinitas, CA

Features and Specs:

21 Combined MPG (18 City/25 Highway)

Listing Information:

VIN: 1C4RJFBG7MC615702
Certified Pre-Owned: No

Located in Hemet, CA / 49 miles away from Encinitas, CA

This 2020 Bright White Clearcoat Jeep Grand Cherokee North Edition 4WD is well equipped and includes these features and benefits: Quick Order Package ...

Dealer Review:

I can't tell you enough how pleased I am by the professionalism of Chad Norton and everyone that assisted me with my purchase at Hemet Chrysler Dodge Jeep Ram dealership. Chad is most definitely the best salesman at this dealership. He was courteous, patient and incredibly accommodating. The process went extremely smooth and I was out the door with my 2021 Jeep Rubicon in no time, thanks to Chad and the whole staff. I was treated with respect and all my questions were answered. Thank you Chad, you're the best! I highly recommend Hemet CDJR and would give them more stars if I could! There were others that helped me including Sophia who hooked up my phone and answered a number of questions that I had. There was another young lady that helped me as well (I think her name was Lily). She was incredibly knowledgeable about Jeeps and how they work and she showed me all the cool stuff that came with my Jeep. I apologize for forgetting her name, but she was awesome! Even the young man that washed my car was cool and in my opinion, this guy needs to be working in sales. He knows everything about Mopar and Jeeps. He has a great sense of humor and he's very smart! The guy in finance was also wonderful and made the process very easy to understand. There were so many wonderful people, I'm sure that I have forgotten some names, but the exciting time I had will never be forgotten. Go to Hemet CDJR for your next purchase, you will not be disappointed, this is a top notch dealership!

Features and Specs:

21 Combined MPG (18 City/25 Highway)

Listing Information:

VIN: 1C4RJFAG2LC391254
Stock: N12086B
Certified Pre-Owned: No
Listed since: 05-06-2022

Located in Poway, CA / 15 miles away from Encinitas, CA

Features and Specs:

21 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 1C4RJECG4KC614934
Stock: C19062A
Certified Pre-Owned: Yes

Located in Hemet, CA / 49 miles away from Encinitas, CA

This 2020 Billet Silver Metallic Clearcoat Jeep Grand Cherokee Laredo RWD is well equipped and includes these features and benefits: Quick Order Packa...

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

21 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 1C4RJEAG8LC203282
Stock: P5868
Certified Pre-Owned: No
Listed since: 03-24-2022