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Consumer Reviews for the Volvo XC60
Read recent reviews for the Volvo XC60
Worst Car I've Ever Owned
RThompson, 12/13/2021
2021 Volvo XC60 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
I bought this Volvo XC60 T6 Momentum brand new in August 2021. My wife and I took a road trip the following week and after driving from San Fransisco back to Scottsdale- the car began to chug, decrease its speed and eventually died. Gratefully I was able to get to the side of the freeway unharmed. It took 2+ hours for a tow truck to arrive as we sat on the side of a busy freeway in … 100+ degree Arizona heat. It took the Volvo dealership 4 days before finally calling to tell me the car has a faulty fuel line that triggered it to shut down. It took another full week for a repair. Two weeks later as I was driving at 50 miles an hour the car began to shimmy and shake violently and began to stall. I was able to get to the dealership in 'limp mode'. It took them 2 full weeks to let me know the serpentine belt had shimmied off its track, broke and melted other components in the engine bay and they would need another 'week to 10 days' to repair it- it ended up taking 2 full weeks. They actually had to repair: the serpentine belt, the tensioner, the super-charger, and the a/c compressor. They told me that none of their mechanics or advisors had ' ever seen anything like it'. That of course does not engender a sense of confidence in the brand or its people. At this point I had owned the car for only 2 months and had been stranded twice and my car had been in the shop for over a month of that time. My wife noticed when we got the car back the second time that there was a squeaky sound coming from the infotainment center-we brought it in, 4 days later they call to say they couldn't find any noise. We picked the car up and drove home; all the way, listening to the horrible squeaking noise...
And only 3 weeks after that, I was left stranded once again only to find out that the fuel pump and sensor needed to be replaced. All of these parts needing replacement after 2 months of ownership on a brand new vehicle?...I was incredulous.
I have owned some very nice vehicles (Porsche. Jaguar, Land Rover) and can whole heartedly say that I am more than disappointed in this car. After a host of rather serious issues with a brand new car-and a lot of noises in the cabin due to fit issues; I expected better than that and called the Manager at the Volvo dealership to let him know. We felt the car fell under the Lemon Act and should be bought back by Volvo. I explained that neither my wife nor I felt any assurance we would not be stranded again. It was met with mild regard and I was told that Volvo would never buy my car back-but the dealership would be more than happy for us to trade that defunct XC60 in for ANOTHER ONE.
I can't in good conscience recommend this car to anyone, as I feel we were not sold a product that one would expect after paying 50K. We have NEVER experienced a vehicle ridden with more issues than this one. At this price point you should expect a vehicle with sound mechanics and decent fit and finish throughout- which this XC60 has none of.
I cannot say that we have been treated well by our Volvo dealership, Volvo itself nor do we have any confidence in the actual vehicle. I don't believe that they stand by their product and can say resolutely that we will never purchase another Volvo. If it were possible to give my Volvo experience zero stars- I would have...
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