Used 2019 Toyota Highlander Consumer Reviews
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Highlander is FRAUD
Melissa, 02/18/2020
2019 Toyota Highlander SE 4dr SUV AWD (3.5L 6cyl 8A)
18 of 22 people found this review helpful
Purchased a brand new 2019 SE Highlander on Jan 5, 2020. Six weeks later, the touch screen, navigation system, Bluetooth, and radio completely died! Got in the car and it just wouldn't turn on! Took it in for service and they tell me the entire unit has to be replaced but cannot give me no date on when that can happen. I don't understand why they can't give me a date! So, I called corporate Toyota. They tell me the part is backordered. They "escalate" this to a case manager and tell me that I would receive an email. Yes, but the email contains no information, including a name of the case manager! So I still have no answer as to when my $45,000 piece of junk with no navigation,radio, or Bluetooth will work again!!!!! I am so livid. Toyota should be ashamed of themselves. Complete fraud for selling these cars. Read the other reviews. They are all the same!!! FRAUD. Where is the customer protection? There needs to be accountability for the automobile manufacturers.
Vehicle is ok, navigation system sucks
Colorado Springs Charles, 09/29/2019
2019 Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 8A)
8 of 9 people found this review helpful
Been living in my house 2 years & navigation system doesnt know where I live. Dealer can't tell me when next update is due out. System does only a fraction so advertised & does most of that poorly. Entune is a joke.
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2019 Toyota Highlander for sale near you
3 of 103 listings
- LE Plus 4dr SUVMSRP: $23,99872 mi away
- LE Plus 4dr SUVMSRP: $28,99890 mi away
- XLE 4dr SUVMSRP: $25,98176 mi away
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2019 Highlander Platinum Nav System Voice Prompt
Wyoming Rich, 12/13/2019
2019 Toyota Highlander Limited Platinum 4dr SUV AWD (3.5L 6cyl 8A)
11 of 13 people found this review helpful
Bought a 2019 Highlander, Platinum in July 2019. Nav system voice prompt not working. Took car to dealer-who was "unaware" of an apparently long-standing problem. Finally informed me it's a known software issue with no software fix at this time. They did instruct me on the "workaround" hitting the ignition button twice then starting the car. Guess what? This is not acceptable nor practical. I usually remember to do this after I started the car and entered the interstate!!! Took car back to dealer 3 times since (it's Dec 2019) and no known software updates for this problem. I'm submitting a safety complaint to NHTSA as this is an extremely dangerous defect.
HAPPY HIGHLANDER OWNER
Jere, 06/11/2019
2019 Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A)
11 of 13 people found this review helpful
I am very happy with my Highlander, which i have owned for six months. It is a pleasure to drive. It has good acceleration and handles well. The interior is spacious and comfortable. The only negative is the feature which turns the engine off and restarts it when stopped at a traffic light, it seems a little rough.
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YES - BUY THIS VEHICLE NOW! Read this Review!
VEHICLE RESEARCH GURU, 08/14/2019
2019 Toyota Highlander LE Plus 4dr SUV AWD (3.5L 6cyl 8A)
14 of 17 people found this review helpful
LOVING this fantastic suv! I did a ton of research, so I can save you a lot of time here. Just the right size if you want a bigger vehicle, and a BARGAIN actually, considering it has the LEGENDARY Toyota engine quality. Drives very nicely. I prefer this body style to what is coming out in 2020. Everyone I talked to loved theirs. One person said "Toyota has never let them down" and I can say the same after buying several different Toyotas over the years! I considered all other models of similar size and the smaller suvs this time around, and didn't make up my mind easily. Two competitors had tempting longer warranties and cheaper (you know which ones), but in the long haul, who knows what problems they could have, especially after reading about them. Competitors have nice looking cars, but engine qualities inferior. I considered Honda Pilot and CRV, BUT read about their engine and battery problems, so crossed off that brand too. Fords/GMC nice, but clunky heavy, and well, "you know..." After much research, ended up back at Toyota! Drives smooth. The RAV4s are also nice, almost bought that, but that's what I drove for the past 9 years and now have a need for a little more room. Highlander seemed better balanced and smoother than 4Runner. The Highlander may lack a bit in styling, but I went for reliability, and still think the car is beautiful! Get yours before this body style sells out, unless you like the 2020 look. I bought new since they are just a bit more money than the expensive used ones I found. With their reputation, I'm surprised the Highlanders aren't a bit higher priced - but I'm glad they aren't! Also, I don't care about this feature as much - but some people think the infotainment/info screen isn't great, it seems ok for my basic needs. I DO like that it doesn't stick up above dashboard.
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