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Used 2018 Toyota Highlander Consumer Reviews

4.1 out of 5 stars
135 reviews

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4 out of 5 stars

Nice but Average SUV

P. Hardin, 05/16/2018
2018 Toyota Highlander LE 4dr SUV (3.5L 6cyl 8A)
62 of 67 people found this review helpful

This vehicle is a nice dependable SUV. It is what I've grown to expect from Toyota. I didn't buy the Highlander with all the bells and whistles and it meets my needs. I do not like the electronics, especially the the automatic slowing of the vehicle when the cruise control is activated. The dealership tried to disable it, but it won't disable. It almost got us killed. We were on a four lane divided hwy. The Highlander was on cruise control as it approached another vehicle. It automatically slowed down my vehicle as designed. I moved over into the open inside lane and the vehicle went back to the set speed of 70mph. There was other cars that was following behind me as we moved over to pass the slower vehicle. As my Highlander, with cruise control still active, was passing the slower vehicle there was a turn lane to the left allowing vehicles to turn across the opposite lanes. The automatic system somehow picked up a car in that turning lane. Keep in mind my lane was completely clear in front of me. However, the Highlander's auto system picked up the car in the turn lane somehow and practically locked up my brakes as I was going 70mph almost causing vehicles behind me to crash. I was able to quickly disable the cruise control and accelerate. Not a fan of this new electronics and the dealership can't seem to disable it. It has sensitivity settings and I had it on the lowest possible setting when this occurred. It needs improvement or there could be injuries from a crash in a situation like we experienced.

Safety
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

ghost transmission

dailydriver, 08/27/2018
2018 Toyota Highlander Limited Platinum 4dr SUV AWD (3.5L 6cyl 8A)
24 of 25 people found this review helpful

A great SUV and value if not for the infuriating 8 speed transmission. As some reviewers report, hesitation while accelerating, continuously hunting for gears, harsh shifts, etc. I really love this SUV but if I'm unable to get the transmission sorted out it may be my last Toyota for a while.

Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

2018 Highlander Limited Temperature Controls

Richard Zirkle, 03/20/2018
2018 Toyota Highlander Limited 4dr SUV AWD (3.5L 6cyl 8A)
42 of 45 people found this review helpful

This makes our third Highlander. After three months, we feel like the quality has gone down some compared to previous year models, however, the cost has gone up quite a bit. The one item that we are very unhappy with is the automatic temperature control. There are times where the temperature over heats inside the vehicle although the the temperature setting is in a normal range. We have to set the temperature at 64 or 65 degrees to keep from over heating. Not what I consider automatic temperature controls. I would review this closely before purchasing a new one.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

2018 Hylander XLE AWD

Michael, 12/12/2017
2018 Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 8A)
85 of 93 people found this review helpful

Overall a really great vehicle, very comfortable. Interior could be a bit classier but it is still good. This is a family hauler and it does that incredibly well. This is a solid generally pleasing vehicle. I test drove countless competitors comparable models multiple times. It took me 3 months to make this decision. Overall ride quality and standard options combined with Toyota’s undeniable reputation of quality and dependability won me over. I have to admit though that every American made suv in this class was superior in comfort, quality of interior materials, ride comfort and amenities out shown every Asian vehicle we tested. However these tended to be priced higher and there is of course the questionable reliability. We tend to keep our vehicles for a decade or more so dependability was the ultimate deciding factor. There is one large problem with the Hylander, the outdated and outgunned engine infotainment system. This system is difficult to navigate and lacks basic things like smart phone mirroring. I am at a total loss on why Toyota would install such a poor system especially when just about every competitor has a much more advanced and intuitive infotainment product. I will say this though the navigation programming is excellent. It is easy to set, has nice graphics that make sense and are easily readable.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Buyer's Remorse -- Psycho Transmission

Paul V, 08/02/2018
2018 Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 8A)
44 of 48 people found this review helpful

This is the most aggravating vehicle I can recall ever driving. I've had it for three months now and very much regret buying it. Overall, it's a very good SUV but the transmission/drivetrain is a failure. The 8-speed transmission is uncertain and unpredictable at lower speeds (less than 30 mph). It hesitates, stalls, downshifts, and does whatever else it decides to do without any warning or sense of purpose. We live in Washington, DC, and driving in stop-and-go traffic in this Highlander is frustrating and dangerous since we don't know what it will or will not do when we need it to go now! I drive a lot of rental vehicles and have never experienced anything this bad; in fact, the 1996 Nissan Pathfinder I gave up for this was far, far smoother. It does have the automatic stop/start (which I really like -- they've had that in Europe for a long time), but the issues I describe are with the vehicle already running. I brought it to the dealership and the service department did a road test -- said it checked out normal and there were no outstanding service bulletins. As much as we love our Prius V, this Toyota is a huge disappointment.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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